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November 2023 by Jean Sindhikara
Excellent service.
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December 2017 by Faylene He Does It
Fast check in and check out
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December 2016 by Lisa Princko
Got what I needed..they worked well with me..returned no problems...great staff..very pleased will use again
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December 2016 by B Salata
Guy at counter was less than professional when I picked up car. Agents upon return were courteous. Car was fine and rates were fine.
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December 2015 by Bobby Ericson
Horrible experience. Wound up getting charged twice for the rental car. If you book on their website and prepay, it goes through a 3rd party. The actual charge is done by the 3rd party and then the taxes are charged by Thrifty when you pick up the car. Nobody at the Billings location can help with the actual charge of the car. They had me call two different Thrifty numbers who couldn't help. Then was given a number to the 3rd party who told me they couldn't help and that it was my problem and to take it up with the credit card company. That is what I am going to do. Be careful using Thrifty...
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December 2015 by tiffanymj1
Thrifty Car Rental, Billings International AirportOn July 10th, my daughter and I left Charleston, SC and flew to Billings, MT. Once we arrived at the airport we were told that my reservation wouldn’t go through because a credit check came back and was registering that I did not meet their credit standards. I then pulled out my 2 other cards (Business Credit Card- doesn’t run credit checks and my personal credit card) and asked to use one of those cards. The representative (Leah), wouldn’t help me or even give me the correct info because there was a line behind me and our flight had come in over 2 hours late. She just wanted to get out of there. I know this because she came flying past us as we sat waiting for a cab.The next morning I called the airport and asked for the manager. Thankfully, Teresa (manager) was there and was absolutely wonderful. I explained to her that I had rented exclusively with Thrifty for the last 4 years and that being able to rent their vehicle was of Paramount Importance to our trip. We were going to Yellowstone National Park, driving down to Denver, CO, and then going up to the Cheyenne Frontier Rodeo, ending with us returning our rental car at Denver International Airport. In total, our trip was 10 days and we needed a vehicle every single day.I was very disappointed with the crappy service that I got from Leah but extremely relieved and happy with the service that I received from Teresa and Marquavius (spelled incorrectly, sorry). They told us that I could have used my Business Credit Card (no credit checks) or even my personal credit card the night before (at 2 AM). Both of which I had with me in case of emergencies. Both of which I showed to that ridiculously unhelpful and unfavorable attendant Leah, the night before. I’m quite certain that she just wanted to get her customer line down and then get home; as seen by her power walking past my 14 year old daughter and I.I really need to say Thank You Very Much to Teresa and Marqueevus. Without you two our 10 day trip out west would not have been possible. You two are truly PROFITABLE credits to the Thrifty Car Rental name.Leah, on the other hand is detrimental to Thrifty Car Rentals. Who turns down a 10 day car rental? Worth over $1,000 with Insurance, when all she had to do was ask me to step aside so that she could help the others in line and then come back to me and then run my Business Card. Instead, she had no problems leaving me and my daughter stranded 2,000 miles and 2 time-zones away from home. Thanks for ABSOLUTELY NOTHING LEAH! Nothing! Zero! Nada! That was your worth to us.Tiffany Jefferson
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December 2015 by E Richardson
Double charged for rental car even though it shows the same reference number, no local number to contact, 800 number is 9-5 in some time zone. BEWARE!Rented from hertz for years and never had issues, never again, nightmare!