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January 2024 by Nathan Huck
I don’t normally do reviews but I had to for these folks! I was in Billings for a couple days and at the end of my trip my truck decided to not start for me right before we needed to get home. AAA tried jumping me with no luck, and after making some calls my wife talked to these folks and they said they would be able to get us in. Considering so many people were having car issues I was incredibly grateful and surprised they put us at the front of their list. AAA towed us here, and they figured out my starter relay was shot and corroded. They replaced my relay and fixed some of the corrosion within an hour and a half. Overall it was a little pricey for the work done but seemed worth it to me with the priority they gave us. Their waiting area was awesome and they kept us updated every step of the way.Thanks again to Darren and the crew they had that day. I even overheard him talking to the incredibly nice front desk woman about how they had someone call out that day too, but they seemed to be able to roll with the punches and work through it. Thanks for helping me out, it was nice to be able to sleep in my own bed last night!If I’m ever in Billings and need work done these guys will be one of my first calls!
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January 2024 by Stuartt Fox
In October my diesel truck broke down in a snow storm. AAA contacted Top Tech and they let me tow it there. Frank and Darren went above and beyond and were amazing. Frank kept me updated the whole time and I was able to get my truck home to Oregon after the fix. These guys will go the extra mile. So grateful I found them
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January 2024 by ToddKristin Stover
Driving across country is already terribly stressful. I found myself with a car that wasn’t acting right late on a Saturday. I called and Darrin said bring it over for us to look at it. Not only did he thoroughly diagnose it. He helped me personally get on my way and get myself together so I could continue even though my car could not. This shop is truly special and the community is lucky to have it. Walking in to the shop it felt like home with their God bless America signs, their food drive and their military first representative signs. I am a military spouse has been served 30 years in the Navy, so seeing this brought tears to my eyes and comfort to my soul.Don’t hesitate to use this amazing place support this business that supports the community and personally takes care of their customers like family.Darrin without you and your crew I would not have made it that day, or even had hope to continue. I forever grateful!Kristin Stover
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December 2023 by Kristin S.
Driving across country is already terribly stressful. I found myself with a car that wasn't acting right late on a Saturday. I called and Darrin the owner said bring it over for us to look at it. Not only did he thoroughly diagnose it. He helped me personally get on my way and get myself together so I could continue even though my car could not. This shop is truly special and the community is lucky to have it. Walking in to the shop it felt like home with their God bless America signs, their food drive and their military first representative signs. I am a military spouse has been served 30 years in the Navy, so seeing this brought tears to my eyes and comfort to my soul. Don't hesitate to use this amazing place support this business that supports the community and personally takes care of their customers like family. Darrin without you and your crew I would not have made it that day, or even had hope to continue. I forever grateful!Kristin Stover
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December 2023 by Naomi Sangui
Took my car in to have new brake pads put on the front. They said the rotors would also need replacement and gave me a quote for just under $700. I called up the Ford dealership and they would do the same job for $600. A private shot should not be more expensive than the dealership.
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December 2023 by Tillman Hess
Super upfront and easy to deal with! Frank had pictures and explanation of all issues.
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October 2023 by Evan B.
absolutely a scam, $356 to test my batter, no work done only the test. never go to this place they will overcharge for everything.
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September 2023 by lisa bedient
Darin is a mechanical savant and repaired a blown head gasket on my ‘89 chevy G-20 with incredible attention to detail & excellence.
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September 2023 by Joseph Iskenian
My alternator on my truck fried while i was driving and my tow truck driver recommended top tech. Im so glad he did because it was a very professional experience. Quick work and even talked about working a payment plan because of the situation i was in. Top notch fellas and top notch service.Services: Electrical
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September 2023 by Mrs MJ
There is Not Enough GOOD THINGS to say about the Accountability and Technical Knowledge the owner has.Having been in the automotive management business, growing up around gear heads and the like, and having grown up military and served myself:We do most of our work, and are older professional adults with kids still at home. As a service connected disabled veteran, my disability doesn't go a long way, and was honored to hear this place values this, and hard work in general.So, for you of those offended for the "Snowflake" employment comment, you obviously do not understand what it means...It means, A job worth doing, is worth doing well, or not at all.The lack of work ethic in our country has led to many of our current unpleasant situations.When we brought in our rig for, what we thought a simple A/C diagnostic and quick repair turned into them saving our A/C and our entire Transmission. They saved us $5k easy! ONLY BECAUSE THEY CARE.We were sure to bring 30 cans of Food for thier community church drive. COMMUNITY church, not for an out of state charity.Again, not enough GOOD things I can say about this Long time reputable business owner!The Jones Family are forever loyal customers!
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September 2023 by Merrill
My transmission went out on a cross-country trip to college when I was driving alone. Dustin (I think he’s the owner) allowed me to have it towed to his shop and did research for me outside working hours for several days to try and find a transmission for me. Didn’t charge me for all this research or for keeping it in his garage several days (he was protecting the stuff in my car from being stolen) when I decided not to repair it due to cost. If it hadn’t been for this guy and this shop I would’ve been in even worse straits. Highly recommend this shop based off this experience. This guy saw a person in need and had compassion. Wish more people were like that.
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September 2023 by Rylee Penrod
Great place to go, willing to work with you! I’m not originally from Billings area and was on my way home when my car broke down. They saved my butt and were able to get me in that same day so I could make it back as soon as possible! Great customer service and hard working mechanics?? 10/10 would recommend
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August 2023 by Lurac
Be ready to haggle and argue on the specifics, my car was disabled whilst driving, and when brought to Top Tech for an inspection- which I was expecting to pay for, we ended up waiting 12 days for them to do- what they themselves said, was a quick inspection, something that would take less than 15 minutes to figure out.They billed us for labor, Hazardous material removal, and Parts.For an inspection- which is fine I suppose, but they did not explain what was on the bill and why.The main issue, is that wanted to charge 217 for- what they said over the phone was as simple as pulling it into the shop, taking a 15 minute look to know the engine was seized, and then moved on.Apparently, at Top Tech, 15 minutes is 1 hour of labor.Thankfully they were willing to haggle the price with us to lower it, overall their service is good, my family has frequented the shop many times, and have only been bitten rough this one time.So long as you are coming in for ACTUAL repairs, their prices are fair, but if you just want an inspection- find a cheaper shop.Service: Vehicle Inspection
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July 2023 by Todd T.
FIVE STARS all the way and here's why...We live in Colorado Springs, Colorado and were driving up to Eureka Montana on vacation with our large family. We always spend the night in Billings (600 miles from home) on our way up to the Koocanusa area. Our 2015 Ford Transit 350 with Ecoboost twin turbo started to have a cylinder misfire between Buffalo Wyoming and Billings. We were quite concerned and fearing our vacation could be over.We stopped several times as the cylinder misfire was triggering an engine light. After several stops and small waits on the side of the highway, we literally sputtered into Billings late on day 1 of our 10 day vacation.I set my alarm for early the next day. I visited the local Archie Cochran Ford dealership. I explained my situation and graciously pleaded for help in diagnosing and fixing our van. The service tech just said, "We're busy this morning but you can come back at 1 pm. No promises." We were supposed to be out of our hotel no later than 11 am.The service tech then gave us the names of two local garages why he said they dump work off to when they are too busy. I started driving. The first garage said, "We're booking two weeks out." I said, "Thanks but no thanks. " The guy was courteous enough to say, "I'll run diagnostics on it for free for you though." Sure enough, the code confirmed a cylinder #3 misfire. I also have a Ford F-150 with the same engine so it didn't surprise me since we actually experienced the same issue with our truck last winter. I thanked them but moved on depressed and feeling like our vacation was slipping away while we were going to be stuck with a mountain of debt in Billings.I went to Top Tech third, armed with my code readings from the previous garage. I once again humbly asked for help as we were just starting our vacation.A mechanic and a service/office guy told me, "Let's get it in and we'll take care of it. We are the only garage around that help stranded tourists and we are here to help them get back on the road."I sat in their comfy waiting room for FIVE long hours and was amazed that they were able to fix our van without an appointment, with just me stumbling in as a tourist out of luck. They got it diagnosed, ordered the parts, and replaced the plugs, boots, and the #3 ignition coil. Same repair that I'd actually had done on my truck last winter so I knew they were legit and weren't just stealing my money. Granted, nobody wants to break down on vacation, but I was more than relieved to shell out the money and get back on the road before we had to get out of the hotel.I cannot thank the guys at Top Tech enough. They saved our vacation, put us at ease, and blessed our family. Twelve hours earlier, I went to bed worried that we'd be stranded in Billings indefinitely and twelve hours later, the guys at Top Tech saved our vacation. I wish nothing but good things for this business!Toven FamilyMonument, Colorado
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July 2023 by Philip Ferraro
I can't say enough about Tom and his technicians. We broke down about 25 miles outside of Billings. Got a tow to Top Tech, and was grateful. It took them a minute to get it in and checked out, but they were thorough, with pictures and descriptions of everything they found. If I were here full time, there'd be no other I'd go to.Not to mention, as soon as he seen my dogs traveling with me, he was quick to bring them inside and get them water and a treat. Truly a great experience out of such a potentially miserable situation!
