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November 2023 by James Brown
Always a pleasure going there for propane refills ! Wonderful staff !
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July 2022 by Hannah Timpe
Had a tire issue on a Uhaul Truck driving from St. Paul MN to Seattle, just outside of Billings. Called this dealer and they had us come right in and immediately fixed the problem tire and thoroughly checked all the other tires on the truck and replaced another tire that we didn’t even realize was a problem. Very kind and professional service. They also helped us back the truck back onto the street as well. Would definitely recommend them for any Uhaul issues you may have in the Billings MT area.
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April 2022 by FAITH HOPE EAGLE
Location is unhandy. Signage is not good.. Customer service was good. The office is located onthe other side of the busy street.
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March 2020 by David Gladstone
Get to truck. The window was duck taped and had leaks
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February 2018 by Carl Archer
Little spendy but efficient service
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November 2017 by Valerie Johnson
I was charged a $50 No Show which is not mentioned when reserving a truck. I attempted to get the money refunded but the local dealer couldn't do it and the corporate office didn't return my call.
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July 2015 by Gregory C.
One star because there is no option for zero stars. This place is completely sketch. Had a reservation for July 18 for a Jeep Wrangler. Called on the 14th and was told that they had me in a Patriot. I made sure that they were going to honor the reservation for the Wrangler, but should have known that this meant trouble. Got there at 9:00 am on the 18th and was doing paperwork when I heard the two guys behind the counter briefly discuss whether the seatbelt dinger had been fixed. The guy who appeared to be in charge said dismissively that it had been. It hadn't been. Within 4 blocks the dinger started going off incessantly even thought the seatbelt was plugged in properly. I immediately took it back. It appeared clear to me that at least the guy in charge knew it wasn't fixed but hoped I either wouldn't care or at least wouldn't bring it back once I drove off. Fast forward two hours, car still not fixed, still has dinging issue and they decide it needs to go to the dealership to be fixed. Great - 8 days in Yellowstone and now no car. The offer of giving me an Impala or Suburban instead was silly because neither were close to what I was looking wanted for two people with fishing pole. By the way - their charge for the rental was $850 - $250 more than the non-Wrangler rentals I was looking at so this wasn't a dirt cheap rental either. It wasn't like Rent-a-Wreck was offering any great deal or bargain. I had to call six car rental agencies but National finally had a mid sized SUV at the airport they could get me into that day. Otherwise I would have had to wait until the 19th with an unexpected day in Billings and a forfeited deposit in Yellowstone. My advice, skip Rent-a-Wreck and start with a reputable car agency to begin with - you'll be much happier and your vacation will start much more smoothly.
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September 2012 by Tyler A.
Stay away from this headache. Renting here is asking for trouble. And who needs trouble on a vacation? On first impression. Rentawreck seems like a pretty good deal. We got a Chevy Tahoe in July when no other major rental company had any SUVs available. The car was clean, new ish (2009 or so) and in good working order. The rates were very reasonable. The pickup guy was nice and fairly professional in getting us out the door and in the road. The airport after hour drop off was easy. However, when I saw my credit card statement a week later, there were two separate charges from Rentawreck. One for the amount I signed off on upon pickup and an additional charge for $241. This second charge was completely unjustifiable. The car was returned on time, clean, gassed and without any dings. I called for clarification and was told the extra charge was because I was "under charged" to begin with. Classic bait and switch. What's worse, the guy on the phone was immediately rude and hostile when I questioned the charge. I disputed the charge to my credit card company and, thankfully, received a refund several weeks later. No thanks to Rentawreck, which contested the refund.
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August 2012 by Mike D.
**** this place is a questionable at best... really, stay away **** I have been treated very poorly in the "after math" of turning the rental in... don't waste your money saving a few bucks... I got a SMALL ding in the fender, and they want over $450 and 5 days loss of use!!! for an older car (doubt they will even fix it)... they siad I would have to pay their legal fees too.. I just want a "real" quote (not from the shop they have a relationship with... likely buddies??? yeah, right...;-(( and then I'd pay that repair shop to ensure it gets done... plus rent the car back Who knows if this is how they treat out-of-state customers.... so... i filed a complaint with the MT State consumer protection agency and their Corporate office... ---- HINT, use a major rental car company and get the extra insurance... as "door dings' can easily happen, anywhere, even in the rental lot... CIAO
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July 2012 by John G.
Was a little bit worried when I returned my uhaul and and saw a refuel charge on my emailed receipt. I was running through all the arguments in my head for when I got there ready to do battle... Walked in showed my paperwork and was apologized to and it was immediately fixed. 3 stars for the initial experience, extra star for the excellent customer service to fix the problem.
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February 2012 by Cat H.
We rented from these guys back in 2007 and they were awful. Car smelled like cigarette smoke and they didn't try to hide the fact that the driver who picked us up in the vehicle at the airport was smoking in it prior to pick-up. Then, they sprayed it with freshener after we complained. Than, being in winter, it was slushy and wet out. About 15 miles away when we tried to use the windshield fluid and it was empty, we called. Owner told us to drive back and he would fill it up with fluid. We told him that we were at a gas station and would be happy to buy him some if he would reimburse us. He refused. In the end, they overcharged us as well and we tried to dispute but no luck. Finally, we filed a complaint with the Better Business Bureau and his response was a bold-face lie. I would not trust these guys. Indeed, renting from this place is ultimately cheaper but the key here is not only inexpensive but cheap as the cars are old, feel old, smell old and function old. Plus, doing business with someone unethical is no way to do business.
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May 2009 by Todd C.
Rented a 1/2 ton pickup truck for furniture moving, they were a good bit cheaper then any of the other options in town (U-haul or the other rental companies). When we got there the guy gave us a free upgrade to a 3/4 ton Chevy. The truck had a few miles on it but got us out to a ranch north of Laurel with no trouble. All-in-all, we got what we wanted at a good price.
