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November 2023 by Kevin K.
Really bad service and attitude. Reserved a trailer months ago. Called to confirm both days prior. Showed up on the day and no trailer.They had two trailers on the lot. They refused to give them to me. Promised me I could pick up one up an hour away. At my insistence, Nick reluctantly called to verify they actually had one on the lot. It was not. Nick was arrogant, rude and uncaring. Moreover this store is staffed by knuckleheads who apparently have no idea what's going on in the real world. You ought to make other arrangements. The poor rating by others is justified.
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November 2023 by Gail B.
We have rented trailers and trucks from UHaul several times with positive results. However, this week we rented a trailer online, had a call to confirm a different location pickup in town. Ok. But the day before we were to pick up the trailer to go out of town, we were told our trailer was no longer available. We had non refundable hotel reservations as well as arrangements with other businesses for pick up. Totally ridiculous. We rented a trailer at our destination for more money, but the knew what they were doing. Maybe one star is more accurate!!
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August 2022 by Chala H.
Dis organized and poor management. you have to wait on the line more than 30-45 min to get a hold of someone helping you.
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September 2021 by Angelique J.
First of all, making the reservation through the national number was a mess. I planned my trip out over two months in advance, yet when I went to confirm the information was correct, the representative had changed my pick-up city in Billings, not Bozeman! After I made sure they changed it to Bozeman, I called to confirm the tow package for my vehicle, and they told me they could neither guarantee that the truck I had RESERVED would be there, nor the tow package. Okay, isn't that what a RESERVATION is for, is to make SURE your equipment will be there when you arrive? Unreal. She told me to keep calling every couple days to see if the equipment would be there. As if I didn't have enough to think about with a major move. When I arrived, the fellow was rather short with me, and the specific instructions were just hurried. He failed to point out a MAJOR point; that the metal part over the wheels of the auto transport actually moved. I was planning to put my plants in the car, but discovered those metal parts make it so that none of the doors would open. The car was useless for storage, except the trunk. It just all could have been done much more professionally. : /
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April 2021 by Jack T.
I see a number of negative reviews which is surprising because the service I received today was excellent. Made an appointment to pick up a car trailer to haul a UTV from Bozeman to Hamilton, MT. Staff was very helpful in all aspects. There was some concern that the trailer might be too wide for the UTV so they helped me look up the needed specs on the wheel base to make sure all was good to go. Were friendly, helpful, and prompt which is all anyone could ask for. Easy for me to recommend them for renting a trailer.
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February 2021 by Ethan A.
After I returned the vehicle at 7:08pm last night (Bozeman location closed at 7pm), the webapp to return the truck kept locking up and refusing to work. I tried multiple different browsers, and was never able to progress beyond submitting the photo of the odometer. I ended up on the phone with Uhaul support for 40 minutes (in -15 degree weather), and as nice as the lady was they were not able to help me at all. I saw employees inside who kept looking over at me, but ignored me politely knocking on the door, and then they walked out directly past the truck, made eye contact with me, and then drove away leaving me to fight with the non-functioning app in sub-zero temperatures. It ended up taking longer to return the truck than the time I actually used it for a cross-town run, and at every step along the way Uhaul was either unable or unwilling to help. A poor showing by the company all around. If you make the mistake of renting here, be warned.