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February 2024 by Tony Laramee
Bought our “new to us” Subaru from DM. Good price on a low mileage SUV. Great purchase experience, no pressure, very nice sales staff. Had a problem with the sunroof and DM took care of it, replaced the glass and gasket with a smile. Highly recommend the DM used vehicle cat lot.
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February 2024 by Steve Evec
To bad there is not a zero star option. Took our 2017 CRV with 107,000 miles on it in for what we thought was a fuel injector problem. They told us it would be 1,740 to fix that problem and do the 100,000 mile spark plugs maintenance and a couple other things. After contemplating just trading the vehicle, & what we were told they would give us on trade, we decided to go ahead and have the work done. $14,500 was the value for our trade, and that would have been the way the vehicle was sitting before we said ok to the fuel injectors. 16,000 if we paid to replace the injectors. That meant they knew they would be replacing the fuel injectors and still giving us 14,500 for our vehicle. I also have this in writing. 2 days go by, vehicle is not fixed. Now the turbo and c02 sensors are the problem. This is another 3,000 dollars. We are up to 5,000 in repairs now, initially told 1,740 to repair the vehicle. I asked if they would honor the 14,500 for trade or meet me in the middle at 13,000 on trade, splitting the difference on the new amount of repair work. They told me at this point they would only do 10,000 on the trade in value of our vehicle. Or, have me pay for the injectors and they would do 12,000 for trade. Anyone reading this can see where this is going. This took 2 days to get an answer about the new trade value BTW. At this point i am livid. Clearly these people do not want to work with you when it comes to customer service. Fixing everything in the vehicle until you come to the actual problem is no way to do business. Lying to customers when you say you will do a certain amount for the vehicle the way it sits then re nigging, is also no way to do business. I had my vehicle towed to Toyota, and will never do business with anything named Menholt and Honda again. It is to bad, the salesman Mason did a great job. He lost a sale to do terrible handling by managers. Nate was zero help, and apparently he has been doing this so long he forgot how to do math and talk to people. Avoid this entire place if you can.
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January 2024 by Julia Webster
I purchased my jeep here and i have to say there’s been nothing but great service and help afterwards. Sean at the service center has helped me with literally anything i’ve needed. My axel broke, I called him, and he had a tow truck to me within the next 45 minutes and my car ready for me the next day!! I also had my oil changed recently and I didn’t even know I had low tire pressure, so they filled my tires for me!
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January 2024 by Liz Townley
This is the worst customer service I have ever experienced. I have never written a review before, let alone a negative one but unfortunately it feels like this is the last option and is what it will take to feel heard. I understand people are short staffed but this dealership is running on fumes and they make no effort to solve problems. The service department manager yelled at me, was argumentative and was more interested in trying to prove some arbitrary point rather than listening to me and helping solve the problem. They couldn’t give me a timeframe for how long they would need my car, offered no loaner, and told me it would take at least an entire day if not more just to read the diagnostic code. I live 3 hours out of town and having this level of in certainty just wouldn’t work. The worst part is just being talked over, told this is how it is, and the worst “mansplanning” about car parts to cover up the fact that the service department is understaffed and severely disorganized.I love my Honda but I am never stepping foot in that dealership again and will definitely suggest to my friends and families who own Hondas to go elsewhere. I know the dealership will try and show that they are dealing with this negative review but I absolutely know that it is just for appearances and nothing will be resolved. Good luck maintaining customers with this customer service record Denny Menholt.
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January 2024 by Dariusz Szwarc
Wish this dealer was in my hometown. We drove 1,500 miles from Illinois to Bozeman for Christmas. Just as we pulled into town the radiator on our Honda Pilot sprung a leak (on Christmas Eve). Thankfully we were able to make it to my sister’s house. We brought the car in right before they opened on December 26 and they were able to replace the radiator and another part that we had put off that day. And the price was very reasonable. We drove home to Illinois starting the next day without any issues.They were friendly, communicated promptly, and got the work done fast.Thank you so much for saving our Christmas road trip!
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January 2024 by Danika Comey
I typically do not leave Google reviews, but my experience was so bad with Denny Holt Honda, I felt the need to share with others.I took my CRV in for service on my AC and for an airbag recall. I made an appointment for a Wednesday afternoon with a guy named Troy. When I dropped my car off the first day, I was told it would be ready before they closed. When I arrived at 5 p.m., Troy said my vehicle was not ready, but that they would get to it first thing on Thursday morning. After not hearing from them all day, I reached out again Thursday afternoon and was told it would be done by the end of the day. I called at the end of the day on Thursday, and was told they didn't get around to it, but that it would be done by Friday morning at the very least. I called them on Friday, and they hadn't even brought my car into the shop. Upon calling them on Friday afternoon, they said they finally figured out what the issue was, but they needed to order parts. They assured me that the car would be ready for pick-up on Monday morning. I was pretty upset at this point as it is very difficult to get around Bozeman without a car for three days, and I did not want to leave my car there for the weekend. I asked to speak withe manager, and Troy was very upset and sassy that I asked to speak with the manager.I spoke with the manager, Roberta, and she was great. I told her what happened, and she agreed to give me a discount, and that they would indeed see my car on Monday in the morning.When I brought my car in for service on Monday morning, I was forced to work with Troy again. He refused to talk to me or look at me when I dropped my car off.When I came back to pick my car up on Monday afternoon, I found out that my total was almost $1,500 for the fix including the discount. I asked Troy to explain why the costs were so high, and he refused to talk with me and walked out of the room. I wish that Denny Holt Honda has called me before moving forward with over $1,000 of charges as most garages will call before moving forward with such expensive costs.I called Roberta multiple times to ask her to explain my bill, and I never heard back.I feel that I was overcharged for services, and I was treated with disrespect and neglect. It was not the best experience, and I would not recommend Denny Holt Honda.
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January 2024 by Tim White
Great experience from start to finish. Elijah was very professional and kept me informed on the status of the Honda Pilot Trailsport that was on order for me. A very positive transaction from start to finish. I would highly Denny Menholt Honda for your aouto needsrecommend Denny Menholt Honda
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January 2024 by Lindey Schneider
Mike Lus was the best salesman I’ve ever dealt with. He was very kind, patient and upfront with me during the whole process. He made the deal work FOR me. If you have to buy from a dealer in the area go to MIKE LUS. Don’t bother with anyone or anywhere else. If you’re a woman looking for a car or help with your current car come to Mike. Car sales with a conscience 10/10. This man deserves a raise.
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January 2024 by Will Roper
I had a wonderful experience purchasing my first ever brand new car here. Special shout out to Chris M. who was great walking me through the process and answering all of my questions. I was very nervous going into the process, but a month later I have had no regrets and would highly recommend car shopping at this dealership.
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January 2024 by Ted Vanover
Had appt for recall service, & during procedure, received emergency phone call. The service people doubled their efforts & finished in record time..Very much appreciated.
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January 2024 by DON DAVIS
Good customer service in the parts department
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November 2023 by Darcy T.
I purcha a 2011 Suburu Imprespa here on October 20th. my nephew, Cody Kapitzk, just died on Monday. He was 31 and died from choking. I went to return the car to help out with funeral costs and THE OWNER DID NOT RETURN THIS CAR and was EXTREMELY RUDE and accused me of stealing a cheap Knick-knack and MADE ME CRY!!!He is EVIL and HORRIBLE and GREEDY take your business somewhere else like Randash he does not deserve your hard-earned
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November 2023 by Andrew
Took my car in to have some work done on it on a Thursday but they didn’t have the right timing belt, said the right belt should be in by Tuesday next week, Sean offered me a loaner car while my car was waiting to be done, overall great customer service.
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October 2023 by Teresa Hill
Friendly and superior service.
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September 2023 by john barrick
I really like these guys for a couple reasons.1. I bought a used truck from them, and felt I was treated respectfully and with honesty.2. I had a complex maintenance issue that needed to be handled, and despite the challenges with todays labor shortage, these guys worked hard, and thoughtfully to conquer the problem, and get me back on the road again.Will continue giving them my business
