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February 2024 by Kalee Chenoweth
Great customer service and prices were definitely manageable!
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February 2024 by Conamara Burke
Had a great experience at Bozeman Firestone Automotive. Staff was helpful and thorough as they diagnosed issues with my old truck. Service was prompt and professional. Special thanks to Steve and his great communication as he and his team worked on my truck!
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February 2024 by Mark Kimmey
Complete honesty and character of service advisor. I would recommend this Firestone to anyone needing service for any vehicle that they could not complete themselves.
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February 2024 by Nick Heaps
Integrity and great service. Driven to and from my hotel where I’d had to check in to stay warm in -24 degree night! And not charged for unnessesart work or parts.I have to share my experience for today. I am doing a trip from Ontario. Canada back to Grand Forks BC and traveling along the I90/94. I’d pulled in last night to an old Flying J lot at the I90/85 intersection. I parked and rested up for the night. As the temps dropped I turned the engine on to have the unmistakable smell of antifreeze. After setting up in the Super8 for the night to stay warm I woke up in the morning and started to locate an open auto service centre to fix my blown water pump. After not locating anything in town I called Firestone in Bozeman. They said they would be able to take a look at my truck. I limped the truck over to the shop and indicated that I thought the water pump had let go. I was met by Fenton and Steve at the front desk. Explained my issue and they said they would take a look. They got me checked in, did a search for possible parts, and said they could take a look. The 2 of them were extreamly helpful and listened to my thoughts. Both were very informative and helpful. The parts were sourced and work started. This is where I asked if there was any way for me to get back to my hotel for the rest of the day. Steve had Fenton run me back to the hotel in Belgrade. They said they would update me with the findings and if parts could be located. I was prepared to now stay until Monday to have the work done and have the expense of a three night stay in a town that I did not know. lol.Not only did I get a call that the aorta were available and a pump was coming I received another call stating that when they were breaking down the job they found that my alternator had been sprayed with antifreeze and needed replaced. My first thoughts were,” here we go”. We had a discussion and came to an arrangement that they would continue with the pump replacement and order in the alternator. My alternator would be left to dry out and see if it needed replaced once they got to that part. A call later came and I braced myself for the impact! Good news! Alternator was ok and no replacement was required. They were putting things back together and would call when done. That call came back 30 mins later. All done.Long winded explanation but the crew here, in my mind, went above and beyond to repair my vehicle quickly and did not put in anything that was not required.Integrity is a hard thing to find these days and this shop has it.Too marks for the staff and excellent work done on someone that was traveling through town.Highly recommend this for last minute breakdowns where you will not be ripped off or over charged.
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February 2024 by Taylor Anderson
I have never had such a horrible oil change experience. Not only does making an appointment mean nothing (front desk lady said “everyone showed up at the same time for their appointment” - isn’t that the point of an appointment?) she was so incredibly rude. When my fiance asked if we could sit and wait for our car instead of leaving and coming back, she said “well that’s not dropping off, that’s waiting.” I can understand that staffing shortages cause stress, or having an off day in general, but treating customers with such disrespect is unacceptable. What’s even worse is that the oil change was $190. Do NOT waste your money here, when you can get a quicker, better oil change for $100 at Lube Alley (took our other car there, spent two less hours there without an appointment, $90 cheaper, and outstanding staff). Unless Firestone is going to offer to pay back the money that we were practically robbed of, then don’t bother leaving a “we’re sorry to hear about your experience” comment, Firestone. When you have this many one star reviews, it’s clear that something needs to change within the business, stop wasting time writing apologies and look at the way the business operates. Such a waste of time and money.
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January 2024 by susan connell
Welcoming on a frigid cold day. Showed me the leak that needs repairing. Kind. Friendly man at the front desk who kept an eye on every customer.
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January 2024 by Ashton Hoffman
I was travelling through Montana for a move when my car started to overheat. Despite it being a Sunday, the team at the Bozeman location were able to fit me in and get me out the same day, with a succinct explanation of the problem and a solution to keep it from happening again. I'm incredibly thankful and satisfied.
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January 2024 by Erik Henyon
Melissa, the store manager, is great and very communicative and helpful. I trust her recommendations and their service is fantastic.
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January 2024 by Lezli Sage
Steve and his crew worked super hard and were pleasant and professional throughout my whole experience. And best of all my FJ drives super smooth now. Thank you so much team you are appreciated!
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January 2024 by B Greive
I went for an oil change and I’m 90% sure they took air out of my tires
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January 2024 by Josh
Bad costumer service. Can only imagine how the service is
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January 2024 by Mike Newlands
The guy who talked to me in the morning talked to me was respectful, kind, understanding and overall a phenomenal individual. I wish I could remember his name but he was absolutely wonderful!
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January 2024 by Tim Robinson
If you want great service. The new management team at Firestone in Bozeman (Melissa, and Steve) will take care of you like no other tire shop in town.
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January 2024 by Melinda G
Excellent service, Steve and Melissa were very good about explaining what their services entail and the associated cost. And they were able to help clarify and explain when I didn't understand the jargon.
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December 2023 by Zuriel Usyi
They did wonderful job putting on new tires for my car and getting my car serviced completely !! Thanks to steve specially for going out of ways to help out and doing amazing customer service i have ever seen. And him being all by himself and took care of every customer with the same attitude- even though they were short staffed. So, yeah thank you to steve. Also he deserves a raise if possible.
