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April 2024 by Remmel Yancey
Bank Deposit Of $757.000.035
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March 2024 by Sarah Markman
Tried to co-sign on a loan with my partner and the banker was extremely rude to us both and made us feel very uncomfortable. She was not helpful at all and gave false and misleading information.
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March 2024 by CJ Fman
They love to willingly overdraft your account and take in those those sweet overdraft fees for about a week before telling you at all. I'd give them zero stars if I could
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March 2024 by Bret Sander
I do not recommend for any one that primarily does online banking. Their app is very cumbersome, hard to use, and is very slow to update. It constantly won't work with face ID and their "forget password" set up doesn't work, so you have to wait for their customer support, which takes an average of 45min for them to answer. If you choose them, don't expect to move money around through their app. Their tech is falling way behind.Update: FSB recently launched a new app and it is a drastic improvement. So far everything is going smooth.
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February 2024 by Christina Bay
Decided to choose a local bank instead of a national one when I started my small business a few years ago in Bozeman and ended up at First Security bank, and it will forever be one of my biggest regrets as a business owner. Slow customer service response times, a horrifyingly outdated online banking system, and red tape beyond comprehension. I wish I had looked at reviews before opening my accounts here because I'd have saved myself dozens of hours on the phone and in the branch in frustration.
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December 2023 by Erica B
THIRD time they have mistakenly deposited my money into the wrong bank account. Was told the manager would call to discuss this issue with me but they never called. Definitely won't be banking here much longer. Used to be your dependable hometown bank but not anymore. It's a shame. Been banking here for decades.
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December 2023 by Andrea
Please open your Main Street drive through until 6pm again! People who work downtown and are done at 5 frequented the drive through. Otherwise great branch!
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June 2023 by Justina Homan
Horrible customer service! They don't have adequate staff. Went back two different days for debit cards and they couldn't figure it out. That's not the worst part. They made me wait in line for both the banker and the teller over an hour to tell me they couldn't help, and that I would have to go to their other branch. If they can't figure out how to make debit cards how can they manage people's money?
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December 2022 by Emily Young
The website/app and entire usability of their daily banking is so bad. Every time I have ever tried to log into the website I end up having to call the bank to reset my password. Apparently it resets after only 3 months of not logging in.Plus, you have to go in person to the bank to just find out your account number! Wells Fargo has that info conveniently located multiple places on their app.This bank needs a serious update in their tech.
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June 2022 by Matthew Tronaas
Bob at 1st Security Bank has referred many clients to my business, Cold Iron Excavation as he works with them on the best loan for their needs. Highly recommend Bob for all your commercial loan needs.
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June 2022 by Erika Young
This is a great place to get a loan! Everyone was very helpful, and the process was pleasant.I switched my business account from Wells Fargo to this bank because of the excellent service!
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June 2022 by Patty Olsen
Bob Lowry, Commercial Banker, is AWESOME!! Bob goes above and beyond to help his customers. Bob is easy going and will do whatever he can to help his clients achieve their goals/dreams.
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June 2022 by Mary Ellen
Very good Customer Service to change signers on several accounts at the Bozeman Downtown office. Brandon was efficient, courteous and friendly, helping us with a variety of banking changes.
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June 2022 by Spencer Hill
If you have commercial banking needs, contact Bob Lowry. He has his finger on the pulse of business in Bozeman and surrounding communities. He is very knowledgeable and easy to deal with.
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June 2022 by Dalton Broadus
Cassidy in Customer Service was absolutely amazing today. Anyone gets her help will be in good hands.