-
January 2024 by Mona Weber
Spent a very informative and successful hour this afternoon with a lovely lady who unfortunately I cannot remember her name. She was very thorough and competent.
-
January 2024 by wes biggar
Great people, I suggest doing business with them!
-
January 2024 by Cali Vail
Great customer support/service. Within 2 hours of me renting the unit online, had someone reach out and check in, and make sure everything was satisfactory, and if I had any questions!
-
August 2023 by JK MT
Your staff were so welcoming, helpful and professional... You are fortunate to have such great representation at your facility.
-
May 2023 by Colleen Kennedy
It was easy to rent a unit online. Though the property doesn’t have a security gate, like it advertised but the unit was clean.
-
April 2023 by Anderson Mobile Car Detailing
The road into the property is not great. There are potholes everywhere. The managers at the facility are very helpful and professional.
-
April 2023 by Mark Mencel
I rented a 10x20 outdoor parking spot at the Jackrabbit location. Luckily I went to check it out the day before I needed to use it because the spot was only 8 feet long! Not even large enough to park a car. They rented me a spot that did not even exist. The office was closed despite being there during posted hours. I spoke to a lady on the phone who couldn't find another available space. I then spent the next several hours frantically trying to find another parking space. The facility was also very trashy, with vehicles on blocks and there was even a tenants garage door partially opened with their belongings inside. Don't rent from these jokers. Still waiting for my money to be refunded.
-
March 2023 by Trenton Aiello
Completely unable to access customer service. Reserved a unit and after putting in card info to pay was directed to a page saying there were no units available. Called call center with no avail. Went to their location multiple days to find it closed and unstaffed.
-
January 2023 by Josephine Calle
This place is horrible. I’ve called numerous times to cancel and ensure cancellation of my unit but they continue charging me. I’ve also tried going in person during business hours to cancel, but not a single person is ever there when I go. Almost $200 a month for a sketchy place that has absolutely no security. Do not waste your time even considering this as an option for storing your belongings. If I could, I would give this place a negative rating.
-
December 2022 by Stephen Crawford
Storage Rentals of America bought out this facility quite a few months ago. It was all fine before but since the buy out they have risen the price twice from $26 to $35 per month and now $35 to $42. I called to cancel my unit and the lady on the phone said I wouldn’t be charged again because I cleared out my unit. I have been charged twice since then. I called again, and this person on the phone was fairly impatient. I was told to email the customer service describing that my unit wasn’t actually cancelled and that I was charged. I have not received a follow up email so I guess they are ignoring me now. I have been very unhappy with this company and I would tell everyone to go somewhere else. It appears this company buys out storage unit facilities throughout the country, cuts costs, increases prices, and provides bad customer service to gain greater profits.
-
November 2022 by Erin Cumin
Was a great business back when it was Four Star Storage. Has now been turned into a scam mill. They will put you on autopay, then not run the payment and auction your unit without ever making a single attempt to contact you. No email, no phone call, letter, text, nothing.Don't rent here unless you want your stuff stolen or unless you want to physically go there every month and pay in person.
-
November 2022 by Josie Wheelon
This place is horrible. I’ve called numerous times to cancel and ensure cancellation of my unit but they continue charging me. I’ve also tried going in person during business hours to cancel, but not a single person is ever there when I go. Almost $200 a month for a sketchy place that has absolutely no security. Do not waste your time even considering this as an option for storing your belongings. If I could, I would give this place a negative rating.
-
October 2022 by Aaron Armstrong
Moved belongings into my storage,I was amazed that the office provided a BRAND NEW lock to me free of charge that I can keep, and the lock isn't a cheap one?. No need to remember a gate code,because the gate stays open during business hours.and the rental fees are very reasonable. I highly recommend. Storage Rentals of America
-
September 2022 by Richard Ludaway
Gloria that helped me book my storage unit she was very helpful so polite and I would definitely recommend this storage rental to anybody that needs a storage unit
-
September 2022 by Woodrow B.
SROA did nothing to aid in the investigation of my stolen property. After 5 weeks I was informed that there was no security footage available! The regional manager told me multiple times that someone from the front office would be reaching out, but I have not heard from them. Total slap in the face. I took my rental contract to a lawyer to read through, and his explanation to me was that SROA has put together a contract that is over the top to protect themselves. This has been an absolutely gutting catastrophe for me and SROA has only added to the pain and frustration.
