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February 2024 by Tom Allen
We are moving from Cincinnati, OH to Bigfork, MT and needed to buy a pre owned vehicle online that would be ready when our flight arrives. We found what we were looking for at Gallatin Subaru and started the process with a call to the Sales Manager. He politely pointed us to our sales person, Cole. We have received excellent care from Cole. He has been friendly and professional and took the time to provide us with an up close, personal FaceTime tour of the of the SUV and was careful to point out the minor imperfections that show on the body of the car. Gallatin Subaru’s one price approach eliminated the traditional, unpleasant negotiating tactics that many dealers still put people through. Cole facilitated the entire purchase process and handed us off to Dimitrios in Finance. Dimitrios was pleasant and efficient. He offered the additional warranty products but was not overbearing. We happily give a five star review to Cole and Dimitri. The Gallatin Subaru management is fortunate to have them both on their team. We can’t wait to take (free) delivery of our used vehicle later this month!
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January 2024 by Taylor Aguirre
I wouldn’t go here if I didn’t already have a service package I purchased at a Subaru dealership in Texas. Took my car in for the maintenance (that is included in the service package!) not only did I receive poor customer service. But they also said there was nothing needed aside from the oil change, only to receive a call a few days later asking why I denied the maintenance they suggested and was included in my maintenance package. I didn’t deny it, I wasn’t told about it! Now I’ve lost trust in their ability to accurately access my vehicle and its needs. They also need to work on their customer service, the person who pulled into the service bay after me was serviced first and I was not greeted when I arrived.
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January 2024 by Jodie Jolly
I have owned 5 Subaru's, but this is my first experience with Gallatin Subaru and I have to say I will never go back to the other dealer. From the first contact with Ian DeRoeck, to him sitting in the car with my son and I making sure I knew all the features, was an amazing experience. Ian is very knowledgeable of the dealership, inventory, and our car's features. His outstanding professionalism will keep us coming back as well as telling all my friends of the service we received at Gallatin Subaru. As my son said "Ian rocks".
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January 2024 by Zach Kincaid
Went in for a general inspection and they came back to us saying that our Subaru Forester had a crack in the exhaust and needed an entirely new exhaust system ($3,800). We took it to D&B exhaust for a second opinion and they looked it over and not only did they say there was no crack, but they also said it was running great as is. Long story short, do not take your Subaru here for maintenance, use one of the other auto shops in the valley!
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January 2024 by Melody
Loved working with Bryan (Goose)! He made my buying experience wonderful and helped walk me through the process without any pressure. Parts needed to be ordered for the vehicle I got and they made sure to do a temporary fix for me to be able to drive the car in the meantime. My car is completely good to go now! Goose kept his word and made sure I was comfortable with my buying experience even several months after. Amazing guy and I would highly recommend him!
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January 2024 by Steven Justesen
This is our third car we’ve purchased from a Ressler dealership and without a doubt another great experience! They do not have high pressure sales and they always have best pricing and service. This is why we keep coming back!
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January 2024 by Melissa Blanksma
I’m typically hesitant when it comes to dealerships due to aggressive sales tactics. Jon completely changed my mindset. Everyone who works there is super laid-back and listens to your concerns. This was the easiest vehicle purchase I’ve ever made!
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January 2024 by Muriel Burt
We are very pleased with our buying experience at Gallatin Subaru. Cole was great throughout the whole process. He communicated very well with us and even though we made a number of changes with our choice of a Forester he was always on top of things and did a wonderful job.
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January 2024 by nate dilley
Though I appreciated the courtesy and kindness of every person I came in contact with, I have to recommend you go elsewhere. There is something sketchy going on behind the scenes whether management knows it or not. I have documentation they gave me telling me everything in the car was good and checked. Just to make sure I took it to a mechanic before making a decision to buy or not. The mechanic found 19+ glaring problems with the car. He said the dealership DEFINITELY knew about the issues and instead chose to hide them. The documentation the dealership gave me about the condition of the car was completely wrong. My mechanic laughed when I showed it to him after he inspected the car. He said not only did they lie in the documentation but we would have had to spend an additional $2000-$3000 on just repairs to make it roadworthy.I respectfully confronted the dealership management and was given no explanation. I told them I was disappointed with the lack of integrity and I asked if they'd reimburse us for the inspection since theirs was entirely wrong, and they refused. If they had taken responsibility and made it right, I may have had a different view. But nothing was done and no explanation was given. Do not trust this dealership with your money, take your business somewhere with more integrity.I'll attach the documents here. Colorful form is from the dealer, the other is from the mechanics.
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December 2023 by Ayden Sacre
This place isn’t trustworthy they will overcharge you on repairs. Was lied too about prices and the sales managers will try to con you out of your hard earned monies. You’re better off taking your monies somewhere else.
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December 2023 by Stand up 4 your rights
These guys are crooks and tried to steel my monies for work they never did and tried to get me to put $2000 worth of parts that had nothing to do with what was broken on my car. SCAM SCAM SCAM…… stay away take your car down the road give an honest mechanic your monies instead. CROOKS….DISHONEST……THIEVES
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December 2023 by William Curran
Very disappointed in the service department. Had my daughters Outback worked on several times. Very expensive and felt they inflated prices. Never going to use you again.
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November 2023 by Aidan Walker
Gallatin Subaru has excellent customer service. I had an oil change done here and the oil filter wasn’t tightened all the way causing my car to leak oil. Despite my original frustration with the dealership, Ryan Culligan the service manager was fast to help. The dealership paid for a tow truck and serviced my vehicle free of charge the same day. Everyone makes mistakes, but it’s not often that dealerships own up to mistakes anymore. Safe to say Gallatin Subaru does an awesome job helping customers in time of need.
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November 2023 by Chris & Katie Catlett
We had a fantastic purchase experience at Gallatin Subaru. Our salesperson, Ian DeRoeck, was patient, friendly, and clearly interested in meeting our needs/wants. He went the extra mile to find us a vehicle that was a good fit for us and he was clearly supported by a good management team, many of whom we met throughout the process. The purchase process was pleasant, and all the dealership staff were service-oriented and exceptionally friendly and helpful. Definitely recommend.
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September 2023 by Olivia Simas
I had a pretty nasty experience with another Subaru dealership in the state, which brought me to Bozeman. My salesman, Bryan (Goose!) Galligos, truly exemplified exceptional customer service. From start to finish, he was attentive, knowledgeable, and genuinely committed to ensuring a smooth car-buying experience. If you've been through the ringer with dealerships before, give this dealership a shot—they just might turn you into a believer. Huge thank you to Bryan for restoring my faith! Proud customer for life.