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September 2024 by Joe Rangitsch
Hindsight being 20/20, I wish I’d have had my car towed to Missoula. I’ve purchased 5 new Volkswagen vehicles in recent years and have always had them serviced according to manufacturer recommendations. Everywhere else I’ve encountered transparency, competency, integrity, good communication and professionalism. Then I made the soul crushing mistake of attempting to do business with Volkswagen of Bozeman. Upon diagnosis I was told I needed to replace injectors. Diagnostics, labor and parts would be expensive, so I confirmed twice that I could use the Volkswagen Drive Card - a card I’d used at Volkswagen dealerships in Missoula and Seattle many times, and I was assured that would be “no problem”. I have no other way to pay the substantial bill, and it turns out that either VW Bozemsn’s staff is too incompetent to know how to use the card, or they don’t accept it despite their assurances otherwise. I’ve been passed from person to person, been treated like an idiot, talked to like a child, and flat ignored while I sat waiting in the service area before finally just walking out. My car is held hostage and still not fixed because their initial diagnosis was wrong and the car still won’t run. After doing $2,300.00 in unnecessary misdiagnosed work, they wanted me to spend over $4,000.00 more just to confirm what they now think is probably wrong with the car. No way. I agreed to pay the cost of the injectors, I’ve never disputed that. VW Bozeman told me I could pay with my VW Service card and is now unable or not willing to accept the agreed upon form of payment. They are in breech of contract and nobody there has stepped up to resolve the issue.
In 33 years of driving, servicing over a dozen different vehicles in five states and two continents, and driving nearly 1 million miles, I’ve never encountered such a terrible automotive business, nor have I encountered a less helpful ore more smug and incompetent staff.
Save yourself a major headache and go elsewhere.
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July 2024 by karlie hedges
Had a great experience with Colter!
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June 2024 by Brian Woodmansee
Best Place to buy and service your VW in the state of Montana!
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June 2024 by Werdna Nilmot
Had a 9AM appointment for an oil/filter change, fuel filter change and tire rotation. Was told that it would not be done before 1PM. I protested saying I had an appointment for routine maintenance items. The finally agreed to have it ready by 11AM. It was ready by 1030AM. Total cost was $340+, which is almost double what these services cost at my VW dealer at home. I will not return to VW Bozeman.
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May 2024 by Suzette Harkin
Charged for service that was not done.
Tires not inflated properly.
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May 2024 by John Doe
Todd's a stand up guy, this volkswagen service department is reasonable and there willingness to help is exceptional!
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May 2024 by Danny Mowatt
Great communication. Great, personable attitude and demeanor across the entire transaction- from sales floor, to finance.
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May 2024 by SarahBeehive1
Max and the entire Audi team were welcoming, friendly, and happy to help make our experience the best possible.
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May 2024 by Phil Blodgett
VW Bozeman made our process of getting a oil change seamless with their scheduling and shuttle service. Friendly and professional team.
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May 2024 by Kat Christensen
Cailin was great to work with. There was some miscommunication when I scheduled the appointment probably on my side about the time frame, but she was super awesome offered me a ride ect. Got me out faster than expected. I wouldn't improve anything with my service experience Cailin was perfect.
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May 2024 by Monique Hill
Awesome service always
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May 2024 by Dawn S
It was a great experience overall.
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May 2024 by Paul Fast
Professional, friendly, helpful. All the people associated with the transaction. But, also the Service department, new vehicle review person and the Manager. A delight to work with.
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May 2024 by kirsten Kainz
They are good.
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April 2024 by Jami Lorenz
Excellent service! Super professional in every way, from courtesy shuttles to the service desk, exemplary.
