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October 2023 by Katie S.
I bought a brand new 2023 Nissan Altima from Billion Nissan of Bozeman, MT in December 2022. Not too long after bringing my new car home, I noticed that there was a musty smell coming from the vents when the AC was turned on. Since the car was so new and is under warranty, I decided to take it in to Billion Nissan to see if they could find the issue. They ended up telling me they couldn't duplicate the issue but sprayed sanitizer in the vents for good measure. With the weather warming even more, I was using my AC more frequently and the smell was getting worse - especially after the car sat outside in the sun. And to make matters worse, I was noticing mold on the ground of my garage right below where the car was normally parked. I made another service appointment with Billion Nissan and was once again told they couldn't duplicate the issue, but this time they didn't do anything to even try to fix it. During the height of Summer 2023, I was getting fed up and decided to try a third time with Billion Nissan service, but this time I took my car to another shop in town first to see if they could give me some advice. Their expert opinion was that there was likely a block somewhere in the EVAP system and to have Billion Nissan specifically look at the evaporator next time I take it in. A Nissan dealer needed to do the work since my car is under warranty. I took my car into Billion Nissan for a third time, armed with this knowledge. Instead of taking my concern seriously, the service advisor (Heather) rudely told me that I was causing the issue by using the recirculation function in the car too often and that fresh air needed to flow through the car more often. This directly contradicts common knowledge regarding using the recirculation in hot weather: After many conversations back and forth where I begged them to look at the EVAP system, I was told they weren't going to waste 6+ man hours on the job when they couldn't duplicate the issue. When I got the receipt from my visit, the service advisor attached to the job had been changed to the service manager (who I never even talked to), likely to avoid Heather getting a bad review from not taking her client seriously and doing her due diligence. After three attempts at working with Billion Nissan to fix this issue that kept getting worse (especially during the 100+ degree days we had this summer), I started a case with Nissan Corporate. Billion Nissan sabotaged the case by telling them it was an owner created issue from using the recirculation button too often. Billion Nissan, and by extension Nissan Corporate, were never going to actually do their jobs to fix this issue, so I decided to take my car to Denny Menholt Nissan over in Billings. I told them everything I had gone through, all the symptoms I was running into, and my theory about the EVAP system. After just one visit, they found a blockage in the EVAP system, cleaned the system out, and fixed the issue that has been bothering me in my new car for almost a year at this point. This is all because they actually listened to their customer and DID THEIR JOB. If you've gotten this far in this review, I strongly suggest you avoid Billion Nissan at all costs. Their service advisors and their techs are incredibly lazy, do not listen to or believe their customers, and practice shady tactics to ensure their reviews stay high despite bad customer experiences. Since I live in Bozeman and will need a reliable place to complete warranty service going forward (and would rather not drive to Billings every time I need service), I am strongly considering trading in my not-even-a-year-old car because of how badly Billion Nissan treats their customers. I will never be returning to Billion Nissan and implore you to do the same.
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March 2018 by Ron S.
I traded in my wife's Nissan Rogue for a low mile 2012 Town and Country van. I was told it had a clean title and was in great shape but it needed a new transmission in it and they would do that before I took possession of it. I got it 2 weeks later and drove it 7 miles to my house and it was making a bad noise before I got it into my garage. I took it back and they ended up putting another transmission in it and had it for another couple of weeks. I got it back again finally and decided to wash it before I gave it to my wife. I noticed paint overspray inside the passenger door. I got suspicious and did a car fax on the van. (Always do a car fax, don't take the salesman's word.) It had been in a major t-bone wreck the previous year. I took the van back because at this point I did not want the van. They told me they had already sold my wife's Rouge and nothing they could do. So, still wanting to work with them I said I will buy a New van. They gave me a offer of 10k for the van I just purchased from them for 16k. I hadn't even put 100 miles on it. I ranted and raved and wanted to talk to the owner who was never around but the manager told me "Sorry there is nothing they could do." Horrible dealership that is big enough to not care about the little guy. Every time I see their commercial on TV or in the theatre it makes me mad all over again. Nobody beats you up like a Billion deal, nobody!
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July 2016 by Niki V.
Traveling through the area when my Rogue started having transmission troubles. Kevin and Cassie in the service department were very helpful, working my vehicle in and helping assist even after I returned home!
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August 2015 by B F.
Walked into the dealership to look at purchasing a 2015 Jeep Rubicon four door. No salesman on the floor, a plastic part for my license on my 2005 rubicon was going to cost 94 dollars and worst of all I walked into the sales office and the white shirt on the phone ignored me. The f and I guy ignored me because he was returning from his jog at 1:40 P.M.. I never saw one salesman. A rather attractive ditzy blonde who was better at answering the phone tried to explain me the features of the new renegade jeep. She could not figure out how to get the back door open. The jogging f and I guy finally told me he cannot find any brochures on the Jeep Renegade.. and that a saleman would be coming from upstairs. We wondered the sales floor and lot outside and saw no one. We saw one salesmen looking person but he headed the other way in his golf cart. Definitely not coming back here.
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March 2014 by Jennifer B.
Time and time again I've brought my Nissan to J.C. Billion's Service Department only to return with an issue I didn't have when leaving my last service. Ranging from issues with my door handle assembly to my CV/axle; it was always something new (and expensive) to replace on my next visit. During one visit, in which my boyfriend brought my vehicle in for service, they told him I would have to replace the motor for my windshield wiper fluid. I told my boyfriend to refuse the service and boy was I glad I did. When I returned home, I opened up the hood to my vehicle to find the fluid reservoir empty... no need to replace the motor at all! Another example; my check engine light came on, once diagnostics were run, I was told it could be 1 of 3 things totaling over $700. I thought each diagnostic code referred to a single issue? Maybe I'm crazy. Either way, I'm now more than willing to drive two hours to a dealership that values my business and have nothing but praise for them. My advice to anyone considering J.C. Billions, save your money and head north for a much more affordable/pleasurable experience.
