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December 2024 by David J.
What is the point of making an appointment on a Monday afternoon, if an oil change still takes1.5 hours? This is not service. I'm only here because my car came with a service plan. Otherwise, I'd just get a full synthetic oil change at anyplace that gets it done in 20 min or less. "Well, we have an excuse, because some part of our service department has a something-something not functioning." You're a service department. It's your job to keep things running. Now I'm supposed to trust you with my car. Not impressed.
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December 2024 by John D.
I've been trying to trade my car off to them for months. Finally find a vehicle, they said I could have the vehicle after it got done with repairs, and they will call me when it was complete. So I was driving out to my storage unit today and saw the vehicle I was supposed to buy already sold to someone else. This has happened to me four times now. If you're going to buy a vehicle from them make sure get it the day of and not wait for them to call.
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November 2024 by Joelle A.
I traded my bronco sport that i bought a year ago from Kendall Bozeman & got the bigger Bronco. Annika was my salesgirl & Ben the finance manager were AWESOME!!! My daughter got the sport at Kendall & also traded hers in a couple months ago for the bigger one at Ressler with Annika, she had such a great experience so we went to her too. Everyone there is so friendly & straight up with us, i felt so happy leaving there & not second guessing myself at all. I highly recommend this dealership they are so honest!!
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September 2024 by Jose P.
Man these people.... it seems that they don't know how to do there jobs or just want to take your money and kick you out the door. I asked for my personal information to shipped to a different address. they assured me on that it will be shipped to the right address. to then mail all the information to wrong address. Its hard to get information emailed. they say yes by the end of the day. but I had to call for 2 weeks to get something emailed!!! I asked when will the plates be mailed to me. telling me soon and they got it covered. to then tell me 3 months later that the car will need to be registered. and that there are no plates cause that my responsibility. we finance with chase. I fought for a low interest rate. telling me "don't worry about it we can refinance later, with lower a interest". to just come back in a couple months for the bank to tell me we don't do refencing. "THEY LIED TO YOU" "we stopped refinancing in 2020" It just lies and bad customer service. the monopoly on Montana must be easy business to screw everyone that come though that door. even the manager was rude couldn't even look me in the eye when I ask questions. I warn everyone go elsewhere. it not worth dealing with these people most don't know the answer until boss says so.
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August 2024 by Patrick H.
Made a service apartment well in advance. Got text 2 hours before suggesting I cancel or it could take "all day" for an oil change secondary to no staff. Pathetic. Huge inconvenience. Avoid.
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June 2024 by John J.
I was very pleased with my purchase, everyone I spoke with and met could not have been more pleasant. Vinny the youngman who did my introduction to this $128,000.00 phone charger. The young man in finance also was very pleasant, the entire experience was a positive one....too bad I could not have done this in Billings, Mt. the home of " The Clown " show when it comes to buying any motor vehicle...... Eli the gal that helped me from the first phone call was very nice to speak with and I got what I wanted and I paid top dollar for it. John J. Nazarian
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June 2024 by Ryan C.
Unless you have to go here, don't. Mechanics don't care about your schedule. They won't give any legitimate timelines. Came in to pick up my vehicle when instructed and then proceeded to wait for another 45 mins while they pointed fingers at each other for why my truck wasn't ready. Pretty standard experience at this place.
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February 2024 by Jordan H.
Trash. I drove from Helena for a brake special I scheduled. Since it was no longer January, she wouldn't honor the brake special I scheduled. Just completely drove 180 miles for nothing. I will NEVER go back there.
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August 2023 by Graham E.
Do not get work done at the Chevy ressler. They charge more than any place in town and do low quality work. They billed me $800 over what they quoted me to do, and have incredibly disingenuous business practices. I had to take my truck in twice, and they agreed to do work that they didn't even have the tools to do, so now I have to get it worked on again. Leadership from the manager Brett was incredibly poor, and there were obviously no systems in place to fix any mistakes. Only positive was Mike in the service department, he was very helpful. Overall horrible experience though.
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August 2023 by David K.
This is what you get when a dealer has a geographical monopoly on the Toyota brand, I guess. Other reviews say they've gone downhill, I guess I got here at the valley floor.My sales experience was pretty standard, I enjoyed working with Annika, but I did have to put down a $1K deposit on the 22 Tacoma I was buying at MSRP off website spec. Was cheaper than buying a certified used with a bunch of miles, thanks Covid-stock-shortage. Anyway, the deposit agreement stated that I would agree to stop shopping and wouldn't buy elsewhere (which I did, big mistake), and they would do their best to deliver what I ordered. I was advised I'd have to wait 6-8 months for it to be delivered, NBD.Well, 6 months comes and I call for an update and it's almost there. Then it shows up, and I get a call to come in and sign the invoice on a Wednesday morning, said I would try to make it in by Thursday, but couldn't get out of work and missed that (my bad). Got a frantic call Friday morning threatening that if I didn't get in to sign the invoice that day, they'd sell it to someone else.So I went in and asked them if we could talk about the deposit agreement we had both signed that they were planning on violating after holding my $1K for 6 months. When the sales manager was forced to sit with me he explained the threat was a joke. I got no actual apology.I felt pretty bad for the poor salesperson that has to work for that guy.Ended up buying a TRD lift kit, specifically asked about warranty terms and how it would be covered. They told me as long as I didn't drive it off the lot before they installed it, it would have a 3 year coverage, so I left it there for another week. They didn't seem to have any issue with that same truck sitting on the empty lot for a whole damn week once the invoice had been signed.Well, one of the shocks went out about 14 months in. Got it in for service and they told me that it needed both rear shocks and a bunch of ancillary parts replaced. Asked if it would be covered by my warranty / service plan, was told "no, because I took it off the lot before they installed it, which meant a 12 month warranty." Politely informed them that I did not in fact drive it off. Now they need to call me back.When they did, they said the one shock would be covered by the warranty, but that's all that needed to be replaced. Bushing on the other rear shock was noted by the technician to be smashed but they told me I'll just have to wait for it to fail to get it covered by warranty if I didn't want to pay out of pocket for that. So then I have to ask them to include the technician's original recommendation in the service notes for both shocks and all the other parts that they will now not be doing. I mean, I get that technically that's what is going to be covered for now since that's what's broke, but it just feels kinda shady.And, not that this is specific to Ressler, but I've only taken the vehicle off of paved roads 6 times in the 14 months I've had it, and none of those were complete off-road (all dirt roads). A lift kit should be able to sustain a few trips to Copper City and Leverich, won't be buying TRD kit next time.Found out through the process and reading some reviews that the ~2800 they charged me for the lift kit is over $1K more than the MSRP for the thing, which Billings has listed at $1440 (before labor I assume). Still, even paying retail I got charged for that much labor even though other dealers say it takes between 3-5 hours. Caveat emptor and all that, but don't expect anyone here to shoot straight with you.The one star is for the lower level sales and service folks who are all really pleasant and seem to want to do a good job. I don't think they're managed very well unfortunately. I'll be using local service outfits or driving my truck all the way to Billings for dealer service once I'm done with Ressler, wish I had read more reviews before buying here in the first place. My next purchase will
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June 2023 by Joseph J.
I had a service appointment today at 1:30 pm. We live about 60 miles from the dealership, approximately 1 hour drive. when I arrived at 1pm I was told they were too busy to accommodate my vehicle and I would have to come back another day. So $20 in gas and basically a half day of my time meant nothing to Ressler Motors. I have spoken to other people today that would give this dealership a zero rating. BTW I have used Ressler for service for years, so I was familiar to them. Definitely a thumbs down
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March 2023 by Grant M.
These guys are awesome. Steve the GM, Jon the head of used cars, and Nick Watson were all fantastic throughout my entire buying process. After having a truly disastrous experience with another dealership, Ressler took awesome care of me: from the end of my old truck's life through the purchase of my new truck. They repeatedly went above and beyond what was necessary. I would recommend them to anyone and can't think of another dealership with whom I'd rather do business.
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January 2023 by Hannah W.
I bought my car from here and have been getting it serviced since then, which was almost five years ago. I brought my car in recently and had specifically asked them to check my brakes and rotors, paid for an alignment, and they said everything looked great. The problem was still continuing so I brought it in to them a second time. I explained what was going wrong and scheduled an oil change to get both things taken care of. They told me my brakes and rotors looked good for a second time. Yet I'm still experiencing the same exact problem when driving it home. I took it to Honda and they told me immediately what was wrong and said they didn't know how that was missed. I explained the situation with my car the exact same way I did at Ressler. when I called the manager she basically told me it was my fault the problem wasn't fixed because I should've know her technician that does oil changes isn't well trained enough to know what was wrong with my car. It's so hard to find honest people to service your car, and these people aren't some of them. Nothing was offered for the problems their technicians caused or for my time wasted. Go somewhere else for servicing!! Hate to be giving them a bad review when I've been a customer for so long but when they mess up there's no accountability/good customer service. Very unfortunate.
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December 2022 by jozie jorgenson
Josie in service and Brian Gallagos aka Goose in sales are absolutely phenomenal! They are both so knowledgeable and accommodating and truly treat you like family. They gained a life long client in me and my family! I would never even consider working with anyone else. Please don’t trust anyone else with your vehicle needs.
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December 2022 by Melinda Masters
Bought a GMC Terrain from Daniela. Great car buying experience due to fast paperwork and car was ready to test drive on arrival. I recommend Daniela for your next car buying experience.
