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March 2024 by Samuel Rogers
One of the techs went above and beyond helping me with a problem I had with another companies install. Solid crew!
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March 2024 by David Castro
Its 8am you should be open and not a soul is there to answer that phone??? Im tring to call to let you know im running late, but I guess customer service isnt the priority at safelite.
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March 2024 by posttolulu
Professional, but job took longer than quoted. Check in was good.No
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February 2024 by John
Fast. Easy drop off
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February 2024 by Roy Zepeda
Made me take car to shop after they could not do the mobile as scheduled, then just cleaned windshield and never put resin in crack.
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January 2024 by Cynthia Gardenhire
Great service. nice people.
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December 2023 by Jordan White
The wrong glass was ordered and they were bending over backwards to make it right. The first time the glass was ordered though, it was 50/50 at fault. The second time they ordered it, it was the wrong glass, again. It was their fault, but still made it right. If you do go through them, be very specific in which piece of glass is broken. I would work with them again.
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December 2023 by Jake Claeys
I had a windshield replaced after hail damage in another state by Safelite. I did not use my vehicle all summer and came back to find the top seal was leaking water and fogging the windshield. Safelite replaced it for free and the tech was friendly and fast. It was a snowy day and he came to my garage to do the job with a smile on his face, even though his day had been long and cold. Great company.
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October 2023 by Logan Selway
NEVER going to Safelite in Bozeman again. I have a chip in my windshield with legs and wanted to get it filled before winter so that it doesn't crack across the entire windshield. I went in to make an appointment and to have them take a look at it to see if it was even fixable. I was told that I did need to get it fixed and to go ahead and schedule an appointment while I was there. A few week later I went in for my appointment and had an INCREDIBLY rude woman tell me it was too small and they couldn't fix it. (Why wasn't this said to me the first time I came in?! I live an hour outside of town, what a waste of my time.) I then went to another glass repair place across town... they were super nice and ended up telling me that my windshield DID need to be fixed and they got me in right away! My fiance had an appointment right after me and said that woman was also extremely rude to him as well.
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October 2023 by Tim de Taranto
It's been a number of weeks since I had work done there (replacing windshield). Since then I have had time to reflect on the work and the response I gave them to a customer satisfaction survey.It took me two days, and nearly 8 hours of my time to get the job done. I left the car with them for 4 hours the first time and returned only to be told to wait about 3 and they had not yet started, despite having had an appointment weeks in advance. I informed them I would come back the following week. I returned a will later and got it done in around 3 hours. Job done right? Nope...I gave them very specific instructions to mount the dashcam exactly where it was to begin with. I reminded them when I returned, and they told me they forgot to attach it. The person who performed the task then went and attached it... Badly. I had to redo the attachment a week later. That said, I was asked before leaving to please give him a 5 star rating or he would lose his job. Seriously, your job depends on my rating? Only in America.I returned to my car and it's new windshield to find wires hanging loose, rack and pinion out of place, and little bits of plastic all over. Needless to say I wasn't thrilled. A few days later I received the customer survey, in which I let them know I was not happy. I have heard absolutely nothing back from them. So in the spirit they have shown towards me, here is my public review.My advice, go anywhere else if you can. You'll have time, money and a lot of effort. Additionally, maybe a poor kids job won't be on the line if the work is shoddy.
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October 2023 by Janae Heap
When asking at the office who was a good windshield repair outfit, hands down it was recommended Satellite Glass. The technician - her name started with an A, I didn't catch it - saved me money, was timely, went the extra mile for me. It was so refreshing in this time of our economy! Please give her a raise and I would recommend them to you!
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October 2023 by Primo Knoxville
Had a great experience there this morning. Done in a timely fashion. Wish I knew the name of my tech. He did a great job on the replacement windshield for my jeep. Highly recommend!
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October 2023 by Amelia Read
Windshield work seems solid but they were slow to tell me what was going on (solar history shows exactly when it was inside being worked on...) And both the inside around the windshield area and outside were left dirty with smudges and spots. Yeah, I cleaned it up but ... why leave your worksite dirty? Doesn't leave a good feeling in your customer.
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August 2023 by Ashley B.
From day one when I met Nathan, my entire experience has been a breeze! I needed a windshield replacement on my 2022 Kia Sportage. Nathan actually filed the claim through my insurance himself and was so helpful and informative! I got my appointment within a week and I was the first one in. My entire service took about two hours. Shannon worked on my vehicle, and he was absolutely wonderful! Not only is the windshield good as new, but they also tidied up my car! Which they really didn't have to do. But honestly, they may have done that because all of my stuff really was everywhere. Thank you so much for your wonderful service. I'm so glad that Safelite works with my insurance. That was the icing on the cake. Definitely recommend these guys. The entire team is wonderful and if you are in need of service in the Bozeman Big, Sky, or West Yellowstone area. Personally, I wouldn't go anywhere else.
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August 2023 by Sandra Rinehart
Went to Safelite in Bozeman, MT with a very tiny chip. I wanted it filled so it didn't get bigger and spread. Low and behold, they come out tell me my repair is done but the bad news is that there is now a six inch crack on both sides of the chip. Then they quote me a new windshield for $1020. I will NEVER go back there! Went in with a tiny chip, left with a cracked windshield that is now spreading right in my line of vision. Their attitude was "oh well, this happens one in a thousand times and you just happen to be that one time." Pathetic.
