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January 2024 by Brad Tolson
Worst service I've ever experienced on 1/10 at 3:45pm. She was rude and charged me the wrong amount, even after I asked why it was more than before. She said that was my problem. My wife went back to the counter and had to guide her how to perform her job correctly and we were charged correctly.
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December 2023 by Montana Dude
Good serviceThings are looking better
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November 2023 by Sarah
The staff at Smiths pharmacy is absolutely amazing! Despite being short-staffed, they provide exceptional service and go above and beyond for their customers. Their dedication, knowledge, and organization are commendable. They are efficient, compassionate, and always willing to help. I highly recommend the staff at Smiths pharmacy - they are truly outstanding!
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November 2023 by Grace Ramey
As a long-time customer, it's infuriating to witness the decline in their staffing and professionalism. The encounter with the manager was a total nightmare. Not only did he provide incorrect information about my prescription, but he had the audacity to accuse me of being rude and express relief that I wouldn't return. This level of unprofessionalism is absolutely infuriating. What's worse is that he didn't stop at that; he discussed my situation with another pharmacist, indulging in mean-spirited comments. This entire experience is beyond infuriating, and Smith's Pharmacy needs to seriously address these issues to maintain even a shred of respect in the eyes of its customers. I would give zero stars if I could.
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November 2023 by Virgil Adamson Jr
Pharmacy Tech has an attitude because prescription that was dropped almost two weeks ago and then even left a message the night before reminding them. Her reply was we havent checked messages. Well majority pharmacies check messages prior to doors opening. Calling in morning to get one medicine filled even if busy shouldnt take til late afternoon.
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October 2023 by Meg Zimmer
Incredibly rude pharmacy tech. My first time going here to pick up a Rx for my husband that he needed to take immediately that Walmart did not have. The woman made no attempt to help, just basically said, not our problem. Next in line, please. Will never go back.
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August 2023 by L B.
It's sad that what used to be such a great pharmacy has turned into what it has. I take a lot of medicine and for the last year, it's been nothing but a hassle. This latest is the worst. My doctor called in a prescription for methylprednisolone over a week ago. For those that know, that is a medication that is prescribed when something is happening that needs to be addressed quickly. Well, it's been over a week and they still don't have it in. Meanwhile, I'm feeling worse and worse. Inexcusable. I will be switching pharmacies. This was the final straw.
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July 2023 by Sara Elushik
The Pharmacy Tech was incredibly rude; including rolling her eyes at me. I was attempting to pick up my mother’s prescriptions which were not ready. When I stated we had called earlier in the day and were told they were ready, she told us we probably didn’t pick them up fast enough. If her tone was kinder and there was some customer service from her, I would have not been as upset.
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July 2023 by Patricia Kora Kossler
Smiths is a friendly and helpful grocery/pharmacy store
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July 2023 by Michelle P.
They are pretty good to us and if I need to wait for a refill from my doctor on important meds, they will give me some to get me through till he refills my prescription!! I'm on seizure and another medicine that you can't miss doses, so they are very understanding and I appreciate them for that
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May 2023 by caleb oldroyd
This pharmacy used to be amazing! The entire staff made a point to get to know you and remember your name every time you went in. In the last year or two it has sadly gone way down hill. The staff is very rude and I tried to continue to go to them for awhile but it got to the point where I couldn’t stand it anymore. I will never go back after the last incident and will sadly be taking my business elsewhere to people who will show some respect to their customers.
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May 2023 by Google user
This pharmacy used to be amazing! The entire staff made a point to get to know you and remember your name every time you went in. In the last year or two it has sadly gone way down hill. The staff is very rude and I tried to continue to go to them for awhile but it got to the point where I couldn’t stand it anymore. I will never go back after the last incident and will sadly be taking my business elsewhere to people who will show some respect to their customers.
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February 2023 by Sharon Klint
I really like Smith’s; mostly, I like their gluten free bread selection. Getting gluten-free food items can be very challenging in Bozeman. Smith’s and Rosauers are the best. I am from the Midwest and have shopped at Whole Food for years from CA to DC. I still prefer Smith’s or Rosauers. Whole Foods used to be great; now they are just using the name Whole Foods because of their history whereas their actual stores have gone downhill. A Whole Foods is soon to open in Bozeman; you will not find me there! Whole Foods is just not the fine grocer they were 15-20 years ago! That is how unbridled capitalism ruins things. No, I do not and will not ever shop at Walmart or Sam’s. I used to until I learned things about them from a very trustable source. I guess even with all the lawsuits against them, their misogyny still shows! You just need to know for what to look! So, if you are female, do not go to work for Walmart or Sam’s Club!
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January 2023 by Kimberly L.
Was in today at checkout found someone had left a refrigerated meal at the counter on a box of fire logs. Handed it to the cashier for disposal ( it was warm) she in turn asked her assistant where this goes. Assistant says I know and took it back to the refrigerated section! I have been sick from food there before and now I know why! Don't they teach these people about food safety???? Please don't buy any frozen or refrigerated foods from these people!!!
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November 2022 by Valerie Edwards
I just recently needed some prescriptions ASAP and Kat was so kind and amazing to work with. She helped get me my order quickly that I needed so desperately. I am an event planner and have 4 events starting Thursday this week and fell ill Sunday. She got me my meds today, so that I can be well to work my events. She just saved a brides day, a company merger, and a company holiday party.
