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December 2023 by Boone J.
Safeway has a lot of mis-priced items. I've been here 20-30 times, and usually buy sale items. However, 3 times now the price on the item hasn't matched the checkout. (This is after applying the safeway card/typing in my number). The first time it was a bag of coffee, ok it happens, I put it back and got another one. Second time it was a frozen dinner, weird it happened again, I put it back. This last time it was a bakery item that was supposed to be on sale, but again wasn't. The line for self checkout was growing, and instead of taking up everyone's time to have it cleared I just took the $2 loss and decided not to go back. I'm not sure what's going on, this price issue happens exclusively here and not in any other grocery stores. Maybe it's an honest mistake, but it's kind of suspicious. The store stands to profit if people think they're buying sale items, and then are charged full price, and safeway is probably banking on people not noticing or caring enough about a $2-4 upcharge due to something being mispriced. If that happens across enough customers, that's a pretty decent amount of profit just from having things mislabeled. Anyways, often mispriced/mislabeled items, probably won't be back.
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August 2023 by Daniel H.
Visited a few minutes ago. This place is just horrible. Bought 2 cobb salads and some other stuff. $8 for a salad that was awful. No meat of any kind; none. Lettuce was old and barely eatable. One very long line for checkout yet there were employees all over. I'm done and won't go back.
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April 2023 by Amanda H.
Terrible customer service. I was a victim to gift card fraud and within only 30 minutes of purchasing card I returned once I realized it was a scam. I tried to return the gift card with the receipt and everything. Customer service was very unhelpful and rude. I was clearly upset and stressed considering I just got scammed and spent $500 on a card. The manager was very rude and unhelpful also. I was shocked at how unwilling they were to help resolve the issue while I have been a loyal customer there for 7 years. All they said to me was "all sales are final". Apparently even in the case of a scam. Will no longer be shopping there.
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November 2022 by Curt C.
Safeway is the new Albertson's. This Bozeman grocer is a lot cheaper than the other options in town, or the places in Yellowstone. We came here looking for deals. The pre-prepared food looked kinda ick. The sandwiches could've used a mayo/mustard packet. All the fried stuff looked like it'd been sitting out there for quite a while. The produce was pretty wilty, but you're out here in the mountains I guess. Safeway could use more local foods instead of all the national brands. I'd love to sample more of the local stuff. I wish they had a bison meat section. I wasn't wild about how the grocer was organized. It seems that they really push the beer in the center, and where the cheapest stuff usually is, along the perimeter of the store, they had all the most expensive stuff. Overall a good alcohol selection. No liquor. They have a Montana Craft Beer section, with a healthy selection of beers from across Big Sky Country. They also sell local wines. Prices were much more reasonable than elsewhere. There was plenty of parking, and this store occupies a hard signalized corner with a gas station and a Starbucks.
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July 2022 by Kimberly L.
Went to the store today. First time using the app for coupons. I got it figured out minus a yes or no question. Ask the cashier very nicely and he told me he did not have time to train me in this that he was busy that tourist were coming in. There was no one in line at his checkout. I told him I did not need to be trained that I just had a yes or no question. Anyway got it figured out and left the store. What ever happened to being polite? I was a cashier myself and would never talk to people that way or they would have fired me! If this is their customer service then I guess I will take my business elsewhere and maybe you should too! Sad thing this cashier was older and should have known better. I guess this is what Bozeman has become. Sad thing is I liked this store. Guess I will move on
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April 2022 by M G.
I went back to this Safeway today and was pleased to see that they had only new Passover items for sale and was able to finish all of my shopping for the holiday. So not only did Safeway come through, the prices were better than anywhere else in town for the hard to find Passover foods.Thank you, Safeway!
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August 2021 by Lachelle E.
I am currently standing in a 20 - yes 20 person line for self check out cause all the staff quit or something?
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August 2021 by Tom B.
The place is well lit and clean I always get there hot deli fried chicken it's always really good.I also have the store app and find good deals.
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March 2021 by Sean Jares
We have been shopping here (19th and main) for 5+ years and we have continuously ended up with expired food, including a can of baby formula.
I know some of this is my fault for not double checking and most times the items were only a couple days passed so we would use it anyway.
However, yesterday we bought some kid yogurt and after it was consumed we realized it had been expired FOR OVER A MONTH!! Aren’t the existing items on the shelves quality checked periodically?
This was the final straw and we will no longer be shopping here anymore.
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September 2020 by Cameron B.
Pretty decent Safeway but nothing extraordinary. Management wouldn't know to stock twice as much of an item when it's on sale because they don't think ahead. If you always run out of a product and never run out of the same product but the sugar free version, then maybe think about discontinuing the one nobody likes and stocking twice as much of the one that sales your custom could be happy. Instead I have to shop up the day the order arrives and harass employees to get me some from the back stock.
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August 2020 by Michael O.
lady takes her job way too seriously checking my ID for a full minute. went on to brag about how she has a binder full of fake IDs.... go somewhere else to get beer. i'm 28 years old by the way i don't even look underage
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April 2020 by M. S.
What can I say, it's a grocery store. The people are friendly and the store is clean. Bakery goods are fresh and shelves are pretty well stocked. Selection of beer is outstanding.
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April 2020 by Sheila Ferrera
Price gouging hand sanitizer for $10 is a disgrace. You should be offering this at cost at this time. We know you didn't pay more than a fraction of $10. You are taking advantage of the need to make a big profit. Shameful!!!
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March 2020 by Andrea W.
I came here a few times during my week in Bozeman, and I love Safeway! There's a lot of choices as usual, and prices are quite normal. I grabbed some jalapeno bread, two donuts, and there's $5 sushi! I got a spicy California crunch roll and a spicy tuna roll. Not the best sushi of course but what can one expect. The bread and donuts were delightful though, as usual. There's plenty of self-checkout lines, which makes getting groceries here quite efficient.
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January 2020 by Maleesha Kovnesky
You cannot beat their app. I love the staff, esp Mark and the lady with the crazy earrings, and they have the best sushi it town. You know you are old when you are leaving a review for a flipping grocery store. I embrace middle age, coupons and all. Love my Safeway.
