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October 2024 by Kelsey Wetovick
There was quite a line, but the employees were very friendly and helpful.
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October 2024 by Freya 666
There internet service sucks. I have to reboot the routers every time I go to watch my tv. It’s disconnects or won’t connect. Very frustrating.
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August 2024 by Ed Verlanic
Short staffed and those on staff are on the phone constantly or their heads down on a laptop.
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August 2024 by Makenzie Gardipee
Prices are super high after their "deals" end.
We upgraded our internet package because it said you could get a free line on a cell phone plan or a $100 visa gift card so after I upgraded on the app and called them they continued to tell me how that deal was only for "new" customers. They treat their loyal customers like garbage and never offer anything to them which is insane. The wifi constantly sucks and way over priced. I'd go with literally anyone else!
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June 2024 by Josh Cox
Worst service provider out there. Balloning payments. Mine more than doubled and I now pay $240 a month for the slowest internet they provide and the most basic cable package. They talk a good game with their internet speeds and channels but they will take it away without notice and your bill will double or worse. Pick any other provider.
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June 2024 by David Wood
Go with somebody else. I don’t have a signal at my house. I went on a trip and had absolutely no signal in the mountains for a week, which I expected, but somehow with no signal I went through all of my free 5g data. How does that happen? Walmart phones are better than this.
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May 2024 by Nicholas Rasschaert
Constantly crashes, I have to restart my router at least 3 times a week. For the price you pay, it's not worth it. Unfortunately you don't have a lot of options in Butte so that's probably why they can get away with it. I'd stick to using a mobile Hotspot and just invest your money there.
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February 2024 by Dawna Pace
The Technician was good and helpful
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February 2024 by Alyssa Bouley
Canceling service and moving to new internet provider. $100+ a month for internet is ridiculous when the service is terrible and the router and modem need to be reset every other day.
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February 2024 by Jennifer Lane
Internet speed is slow and constantly cuts out. They raised my bill to $110 a month! My "promotion" expired and they have no other deals to offer. I have been a customer for 20 years, yet new customers get a better deal - $49.99 a month. Nothing for loyal customers. Customers service reps are rude! As soon as I find another provider, I am cancelling my service.
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January 2024 by Sally Carver
Been a customer for with them for 30 years since we moved to this town I'm sure that's what was on spectrum but it's been the same cable company for 30 years during hunting season my husband got late putting in the checks all the checks always covered we were waiting for one in the mail and they cut off our service and wanted him to give them another check and so we got rid of him and I don't think I could be happier
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January 2024 by Jessie Prentice
The younger guy, helping us was having some issues with the pos system and the lady (little older, long dark hair with glasses) was just rude and barely even helping him. When asked if she could take our payment while the younger guy was trying to figure out how to take off a dvr, her exact response was " you have his account up". She literally wasn't helping anyone. I've worked customer service and there is no excuse for this behavior. Customers are the reason you have a job!
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November 2023 by Rod Becker
Awesome place! Great service!! as long as you sign in!
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November 2023 by Matthew Turpin
Price keeps going up without any notification or reason why.
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November 2023 by Walter Garner
Great experience fixed my phone no problem
