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December 2023 by Michael Picker
Since new ownership took over this branch has been phenomenal. They are polite and expedient and go to bat for you if necessary. I am thoroughly pleased with every interaction with the staff at this location.
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November 2023 by Elaine Powers
Two rudest tellers I ever delt with. We’re rude to me and called me an a—hole as I walked out. Took forever will never use this bank again.
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June 2023 by Antonio Cuesta
Staff are friendly and help me solve every issue I’ve had thus far. Only three bankers I’ve seen so far but they are all great.
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May 2023 by Travis Romine
Alicia is amazing! Often the only banker there, she is quick to help me every single time. Also ultra friendly, Alicia is THE reason to bank here!
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August 2022 by Matthew Turpin
Nice helpful staff, if you can get ahold of them. This branch is hardly ever open and even when it is open, they don't like to answer phone calls. Also, if you visit this branch, they have signs on the main building that say "temporarily closed" and you have to walk into the drive thru building.
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March 2022 by mugrhythm
Samantha was very friendly and very helpful in opening my new account. I see all the negative reviews here but my experience has been a pleasant one so far. Maybe they've made a change for the better. The bank's hours are kind of skimpy but I almost never have any banking transactions that I can't do at the ATM which is available 24 hours. It's been up and working every after hours visit for me in the last month. So no problems whatsoever with this bank so far.
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February 2022 by Jay Goodman
Beautiful lady in gray cowboy boots very helpful.She was quick & customer friendly while depositing company cash.
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November 2021 by Rosemary Cote
Less and less customer service was at drive through window and was told I needed to come back later and go into main bank which was closed two tellers there and one other car but was given no help
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June 2021 by kevin smith
Worst managed US bank i have ever seen !!!! Everyone i know is switching banks
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May 2021 by Sean Clark
Besides the terrible wait times in the drive through. The indoor atm is always down. This wouldn’t be and issue if the mobile deposit option wasn’t limited to a certain daily amount. So when a person gets off work and tries to deposit money when the atm is down they have to wait a day. It’s not like anyone ever has financial emergencies. U.S. Bank is hands down the worst bank I’ve ever been involved with! The only thing worse is Wells Fargo.
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May 2021 by SJ Park
This is the most poorly managed bank and this branch really lowers the bar. Utterly incompetent.
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March 2021 by Cameron Moylan
Bank tellers are always kind and they work very hard. The building is classy and well kept.
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March 2021 by Alexandra Battleson
Takes FOREVER. Every time I come they have a line of only 3 or 4 cars and it takes near an hour. The employees are slow and don’t really know what they are doing it seems. Lady tried to tell me that a fee I was charged was a positive on my account when it most definitely wasn’t. If you live in butte and are looking for a new bank. Anywhere but here. If you’re moving here from out of town and have this bank. Get a new one. It’ll be worth the headache
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February 2021 by Karyssa Gilleland
The line took so long. We got there at 3 and an hour later the ancient ladies working had the audacity to say “maybe if you didn’t come in right before we closed we could’ve gotten this deposit done” and gave me money back. I dont know where this service is acceptable and I will be talking to my bosses about changing banks. Shout out to those old leather handbags for insuring we will not be back.
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February 2021 by Courtney C
I got here at 3 and its 3:45 now people are coming and going and it seems like they intentionally don't want to help us. Anyway im just annoyed because we have a 3 hour drive ahead of us and we wasted an entire hour doing this deposit . They just gave us back half of our deposits because one of them didn't have a slip lol butte please open a new us bank with competent employees
