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October 2023 by Sarah Zuehlke
The Best customer service I have ever had! My mother-in-law purchased a gift for me from my Amazon wishlist from this company. The TrailMax English Cantle bag's zipper broke after not much use and they replaced it very quickly and painlessly. They were super quick to respond and great about replacing it, basically no questions asked. I will be going out of my way to use such a great company with outstanding support!
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October 2023 by Mary Connaughty-Sullivan
I have had a lot of trouble with the $80 canvas/leather feedbags. The site and the staff tout them as '30-year-feedbags' used by the Cavalry and their customers. My experience has been very different. I use them 2x/day for approximately 5 minutes each time. After about 18 months, they develop holes in the bottom of the leather rendering them unusable. When I spoke with the company, they said it must be my horses biting/licking the bottom or scraping the bags on the ground and that no one else has had this experience. How can a horse eat his/her feed without licking and chewing it against the bottom of the bag (or feed dish)? And how rare is it for a horse to put their nose to the ground for a couple minutes when the feed is about gone and they want to get all of it? The company didn't want to repair the bags (even though their website suggests they did so when the Cavalry asked them to!) or provide me with inserts, but merely suggested I purchase some plexiglass, cut it in a circle (!!), and place it in the bottom of the bags! In all other respects, I love these bags. The canvas is sturdy, the straps are nicely adjustable, and the dimensions fit my horses perfectly, but if the bottoms are going to wear out in 18 months, I just can't keep spending $80 for what turns out to be the most expensive feed dish in the USA!
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October 2023 by Molly Hatfield
Very happy with my experience. I was concerned that my saddle bags wouldn’t make it to me in time for the ride I had planned. Called and spoke to Brian who found my order quickly and solved the problem. Great customer service and very happy with my purchase. One more reason to shop with small businesses online rather than Amazon. Thanks Brian, now what can you do about the weather for my upcoming ride?
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October 2023 by Michael Bosshart
I ordered a Trail MAX scabbard from Outfitters Supply and received it in less than a week. Great product and it was less than Amazon and it would have been shipped from Outfitters Supply. I'll support a smaller regional company over Amazon any day.
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October 2023 by Jerry Bustin
Very nice staff. Eager to help. Thank you for your help. J.B.
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August 2023 by Janice Fenton
Just stopped by for some information. Extremely helpful even though we were not buying anything. Beautiful leather work and pack saddles.
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August 2023 by Connor Collins
I've ordered from these guys several times and I will keep coming back. First order, a gal patiently helped me look at some product specs and they shipped it same day so it was delivered in time for packing over the weekend. Next order was the same story. Bomb proof gear and great customer service.
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August 2023 by Thom Wells
Hands down. The best outfitting supply store I have ever found. Everything is very well made and they are super knowledgeable. A must if your headed out in the woods
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October 2022 by Allan Dixon
Super knowledgeable, helpful staff, excellent service and top of the line gear. Ordered a decker pack saddle, panniers and high line kit, love them all. These shipped to Alberta in no time. Could not recommend more highly.
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February 2021 by Eva Gaxiola
Haven't been there but like the website and prices on things.
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December 2020 by Marsha Locker
They have horse panniers but not much else. Too busy to talk.
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October 2020 by Cardon Farms
Great selection, Great customer service. I’ve not been in, but have worked with them a few times over the phone. I had a few questions about their pack saddles and was transferred to a gentleman who was very knowledgeable and experienced and answered all my questions in a very engaging and friendly way. And just yesterday, I spoke with Jaime regarding the price on some saddle bags. She was just great to work with and went out of her way to help get me situated. Can’t recommend this place more for getting set up - even if you can’t make it there in person. Fantastic!
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June 2020 by Valerie McGee
I bought my first set of saddlebags and they were good .So I purchased another set.I am a mostly weekend rider.The newer set ripped out after the 2nd use .I took them to a shop and them sewn up .Minor inconvenience.However after about a dozen more uses the fabric way and the bottom ripped out.I stopped into their store today because I was on vacation in Montana.I explained what had happened and that I was interested in buying another set.I was not given an explanation, apology or offer of a discount. DISSAPOINTING
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November 2019 by Vanessa Larocque
Great prices and customer service! Love my new saddle, thank you!
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November 2019 by shauna Ferguson
Excellent customer service!
