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September 2023 by Jake Berdine
Unbelievably rude and unhelpful. Called 4 times before we could talk to anyone and then they refused to look out the window to tell us if they had any trailers on site. Ended up renting elsewhere.
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December 2022 by Farmers for Truth (Big Al)
Check these guys out for all your rental needs
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October 2020 by Ron D.
We reserved a truck to move from Somers NY to Jackson Hole, WY. We made the reservation 10 days ahead of time. We started calling the Cortland Town Center office 3 days prior to the rental date. The branch did everything they could to accommodate us. U-Haul however was just horrible. We were told they were looking for a truck. I thought that is what they do. Rent trucks. Take the reservation. Hold the reservation. Finally we are told they will call us by 6:00 pm Monday the night before we needed the truck. No call. I called the following morning and was told they did not have a truck. The rep then asked "do you want to cancel the reservation"? I said what reservation you don't have a truck. She then said I can give you $50 off. $50 off what you don't have a truck. Then she said "Sir would you like to cancel your reservation"? This was a supervisor I was talking to. I hung up. called Penske and had a truck 2 hours later. U-Haul you are horrible.
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August 2020 by Mary H.
Worse communication !! Not sure who runs this Company , 1 minute they have a truck, when you get there to pick up, oh they say we just rented it to someone else!!!! Who does that!!!!When you call weeks ahead to make sure the truck is reserved for you. They tell you it is..... then they rent to someone else!! Shame on themBEware!!!!
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July 2020 by Craig F.
U-Haul customer service in San Clemente took the time to locate a hitch for my 1996 4x4 Truck, they kept me informed and worked me in their busy schedule. Their mechanic then worked around the custom bumper I had installed to make it work perfect. It took twice as long as it would have taken if I had on the standard bumper but he did it with a smile and didn't try to charge me anything extra. The guy cleaning up the yard while I waited impressed me with his work ethic and was happy and friendly. Nice to see someone thankful and enjoying their job in these difficult times. It was a Sunday so I couldn't thank the manager at the time, but if you read this I want to thank you and your crew for being so nice and informative. The three people I mentioned couldn't have been nicer or more professional. Can't wait to use my new hitch to put the used boat I just bought in the water. Thanks, Craig F
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April 2020 by Andy J. F.
Worst experience ever, did everything online one day in advance, truck was promised at 9 am, when arrived only 2 people were "working" , the female was so lost , had no idea of what she was doing, her coworker had to correct several times what she was doing on the computer, anyways, got the truck 2 hours later! After paying in advance $223 , As a professional truck driver I performed a throughout pre trip and the truck was in great shape, just below the 1/4 mark on the fuel gauge, since I was going from Fontana to Hesperia I didn't see a motive to complain, after wasting 2 precious hours I just wanted to leave and start moving. Truck return was due the next day at 10 am, but my family and me did great so I returned the truck over 12 hours in advance, around 6 pm. When I dropped the keys at the counter of the 76 gas station they set up for me to return it, and after the clerk sent a guy to check the truck, he said; uhaul said you owe them $80 because is almost empty. $300 for 35 miles, 2 hours late to deliver the truck and truck returned after 8 hours of use? I don't think so, my daughter was paying for something and the clerk sent me back the keys with her, I went back inside and placed the keys over the counter again. $223 they charged me for their lousy service and $223 is all they'll ever get from me. Uhaul Fontana Ca on Foothill Blvd. I won't go back and I do not recommend it.
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December 2019 by Shandra J.
DO NOT RENT HERE!!! Should have listened to the other poor reviews! I would give zero stars if I could. Made a reservation one month in advance only to show up to a note on the door stating "manager is unexpectedly out sick." Thank you for not planning ahead to cover your absence and wasting an hour and a half of our moving day.
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November 2019 by I R.
The uhaul at 3307 us hwy 92 are a bunch of thieves, the owner had the nerve to charge me close to 400 dollars for a small box gmc with trailer, then she so money hungry she said that i went over my miles, why the heck would i take a vehicle that had limited miles. Then she tried to use her paperwork by saying oh its in the contract, but she never told me a thing before i took the truck. Then whe i returned she hit me with a 100 dollar fee for going over her mileage, then she said the gas needle was a quarter tank short, it wasnt, it was a hair line off full, they still charged me. Beware these people like to play the hidden fees game, and i will never ever use this crappy company again, ill go to hertz.
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July 2019 by Doug S.
Central Storage and UHaul Review Customer Service at Central Storage in Alameda Retail clerk gave me excellent attention to my needs. Thanks Miguel. He handled multiple customers as a solo customer agent. He adapted to multiple problems, for example when I had a problem on my truck, he gave me the only remaining truck, he was knowledgeable about products and services, very helpful. Operational System Disjointed The reservation system for trucks is broken. If you want to change your reservation time or date, the Uhaul team can't confirm if a truck is available. If you want a truck, you physically go into their office when it opens and cross your fingers. Uhaul customer service center can't talk to the local customer service agent, nor can they refer you to do the same. The local agent doesn't know, until they empty the key dropbox and look in the parking lot. Even then, you may not get a truck because a mechanical issue may lurk. I ended up going to a tire center to pump up a flat tire, in order to safely drive a backup truck, because my reserved truck had a dead battery. The business card they give you at the desk has a phone number that is for storage units and worthless for truck rentals. These two companies don't talk to each other. It's a terrible communication system if you call Uhaul, they can't forward your call to the actual front desk of Central Storage. Central Storage has no info on your transaction with Uhaul, nor will they make a suggestion to look on your bill for a different phone number. I received rude and disrespectful treatment when simply asking about my bill. Uhaul phone support finally came from a separate call center and separate phone number that I found on my credit card statement. By the way, it was different than their number on their rental agreement invoice. Go figure. Summary Getting What You Need --Truck-YES --Good Rate-NO, Home Depot beats Uhaul for non-local moving. HD does hourly billing, Uhaul does mileage billing. --Knowledgeable Local Rep-YES --Explanation of T&Cs-NO. Surprised to learn that default arrangement of 'In-Town' rental has a different set of terms from 'Local' rental, and was not offered an explanation.
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July 2019 by Arianna T.
On July 18 I reserved pick-up for July 28. While this branch is closed on Sundays, the website confirmed that you can still pick trucks up with the mobile app. FALSE. I had the confirmation, reservation number, etc. and yet my truck was not there. Obviously no one is there to talk to, but no one answered any of the help lines either... leaving us stranded. Talk about panic and stress... I'd think twice before using them.
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May 2019 by Ayda C.
Terrible! Placed an online order for a U Haul reservation on Saturday for Monday (Memorial Day pickup) for mobile 24/7 pick up at 7am. I got a confirmation email and confirmation number and everything! I thought I was set to go. Come Monday morning and guess what? The location is closed for Memorial Day (that's ok) and my reservation wasn't valid! It said I couldn't pick it up by mobile phone and had to wait for an attendant at 10am. However this location was closed so how could I have gotten a confirmation number and been told to wait until 10am??? I called 1800 uhaul customer service and they had to direct me to another U-Haul location. I had to start the whole process all over again! There was absolutely NO POINT in going online to reserve because they DO NOT honor the ONLINE SYSTEM!! Just go in there and speak to someone because the whole damn company is a mess!!! Do not give me a confirmation email/number and then tell me it wasn't valid. SO MUCH TIME WASTED! Also it's ridiculous how you pay a fee to use the truck, pay per mileage and pay for the gas...I honestly think the price for mileage should cover the gas. Never ordering a u haul again!! You'll see me at other companies.
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November 2018 by Cathy R.
The woman at the counter was brusque and berated not only me, but her coworkers in front of me. She acted as if I was a dummy for asking if they had certain moving supplies. It was like pulling teeth when I asked her if she thought other locations might be better stocked. She is so NOT what I would want representing my business. I would like to give her a zero in the stars rating. So sad.
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August 2018 by Amy T.
I have rented Uhauls here on several occasions. Deb is the most unhappy and rude person, how can she still be employed here. Melinda is the only saving grace. I purposely went out of my way to get out Uhaul rentals when Deb was in charge of this. Now that Melinda is there I've experienced nothing but kindness and professional service. I returned a Uhual this AM to scolded by Deb. She was pissed and annoyed about where we parked the Uhaul, mind you this was before they opened for the day and parked it in a space that didn't say no parking. Being that this is customer service based business she lacks everything that means customer service.
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April 2018 by Jesse F.
Don't make the same mistake I did. Made the online reservation. Got the confirmation number with this address. Showed up and no vehicle, and no record of my reservation here, made the day before. But hey, I've got a confirmation number u-haul sent right here, see? The woman behind the counter informed me the reservation was being held at another location, that this address that was confirmed was only my "preferred" pick up location. Huh? Ok, not happy with that news, especially with no further communication from U-haul. Had she not told me, I never would've/could've known. No email or call. What stunned me was the rudeness of the worker. Whoa. On the plus side, she gets a star for giving me the address of where the reservation may actually be held. Do NOT patronize this location if you have another choice. And call to confirm before heading in. Unpleasant.
