-
April 2024 by Mary Marchant
I went in there to do a price match same product and they refused even though online it stated they price matched so beware they don’t but the other ace does on 10th and the manager there is very friendly
-
April 2024 by J S
They call it the helpful place for a reason! This location does a great job and staff are friendly with customers. If they don’t know, they find out. Selection is usually really varied as well.
-
March 2024 by Ken
I bought the timberline XL Traeger barbecue that was $3800. with covers and accessories $4300. They said it was fully assembled and ready to go. I started it up for the seasoning and it caught on fire took out the motherboard. Could’ve caught my deck on fire now the Traeger does not work. I called them mind you this was the same day I purchased the barbecue that it caught on fire and i called them the next dayand they told me the first step I should’ve took was tho check it and see that it is installed properly. He also said that it was installed properly, and that it must’ve gotten jarred during travel. The pellet hopper was wedged against the feed auger, where it was hard to pull out that doesn’t happen From transport. The picture shows how they installed it, and you can see in the second picture the pellets got behind the Hopper, and the fire carried back in to Auger and pellet box I also have video of it on fire, which I did send to SteveMy recommendation is go to somewhere more reputable To buy a barbecue like this.They’re not willing to back their workmanship And even text me pictures of the manualShowing me that it was my fault thanks Steve and Keth at Ace Hardware on Northwest bypass Great Falls, MontanaUpdate just got off the phone with Traeger and because Ace Hardware will not Back their work they will replace my timberline, XLAfter Keth looked at the information he was given He offered an apology, and when trigger brought My New barbecue He came and picked it up and delivered me one That was put together he also admitted that they were wrong, and It definitely did not get shifted during travel And Traeger has now changed the design Of the fire box so that it will slide past the Auger tube. I changed my stars to four because of the effort But it was still a horrible experience, and ruined My weekend
-
March 2024 by John GunHammer
Usually find what I'm searching for and the customer service is great and always helpful.
-
January 2024 by Linda Willson
Service was great and the guy that helped us was very knowledgeable.Even helped load the snowthrower in -30°
-
October 2023 by Brigit C.
Selection and customer service. Filters were on sale, buy two get one free. They only had two so ask the cashier if they had some in the back she said no without even checking. Asked if they'd honor the free one and she said no they wouldn't. Sale sign didn't specify while supplies last. Ace should take care of customers that support their business in a more professional manner.
-
June 2023 by Levi Benz
Ace is the place! If you're one who tends to like places where the staff are experts in their field, this is it! Always someone around the corner to help you.
-
June 2023 by Sherlock Benz
Ace is the place! If you're one who tends to like places where the staff are experts in their field, this is it! Always someone around the corner to help you.
-
April 2023 by David Dufresne
Staff quickly helped me find what I was looking for. They had fillable sandbags, which I could not find at other stores in the area.
-
March 2023 by Shannon Hilty
Incredibly rude and ineffective customer service. It’s not really that hard to be kind to people.
-
January 2023 by Earl Moffitt
Had exactly what I was looking for. Walked into the store was asked what I was looking for and they directed me to the exact location
-
December 2022 by claude smith
Always good service and always everything I need. Best hardware store in town. Really friendly staff.
-
December 2022 by Firedawn88
Great store, staff is always professional. Prices are pretty spot on
-
November 2022 by Shawn Brown
Friendly like always. Clean store HUGE selection
-
November 2022 by David B. Hunter
A great place to explore when I have a moment for creative thoughts and find if they have items that will fit my needs. I found I still like to explore letting my creative thinking caps propeller to get spinning on October 28th.
