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October 2023 by Kristina Pollard
I made my reservation and also pre-paid several weeks in advance of my trip. When I arrived, not only was my car not available, they had no cars available at all! I had to arrange alternate transportation from the airport at 11:00 at night. The only answer the employee would give me is to call the local office the next day. I made repeated attempts to call the local office the following morning and all it did is ring, no one could even answer the phone. Leaving people stranded is no way to run a business and I certainly will not be doing business with this company again.
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October 2023 by Elizabeth Owen
I paid/purchased my rental through Hopper = great experience! I knew Exactly what to expect price wise… what I didn’t Anticipate was the women at the counter communicating improperly and charging me $65 for gas when I returned The car with a full tank. When I proceeded To ask her about it she said I misunderstood And agreed to it, nothing she could do but I could Call customer service. Thankfully they were more helpful and less argumentative.
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September 2023 by Steve Stelling
Budget is now out of my budget. We rented a mid size SUV in Phoenix in mid September, we got a 80,000 mile worn out KIA for $94.15 per day. No add on’s. Every corner of it rattled, tires were to the point of needing new, windshield was so dust scratched it was difficult to see through into the sun. This is my first and final experience with Budget Car Rental. Shop, there are many other choices.
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September 2023 by Dustin
Scammed. Take a picture of your gas gauge when you return your vehicle! I returned the vehicle with a full tank and was charged $115 when they claimed it had half a tank. I've never had this issue in the past. I could provide a receipt from the gas station by the airport but I'm sure this would not be enough.
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August 2023 by Zack Huff
Great experience, Jade was the biggest help. He was incredibly quick and courteous!
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April 2023 by Adrian Jacquot
Do not rent a vehicle from this Budget. They up charged my rental from $50 per day to over $350 and no one can explain why or how. They are not willing to budge and still no one from their location or corporate can give me a breakdown of the invoice. Area Manager will not get on the phone to discuss. Terrible experience and terrible customer service.
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January 2023 by Maribel Espinoza
Been sitting here for almost 2 hours waiting for someone to be back from "lunch" to get a reserved rental! Unbelievable.
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September 2019 by Bret G.
Wow! So I rent a car here, first off there's a line of 6 deep, one poor person to work on that line, 3 people behind me. The counter person was great, not his fault it's mismanaged. First sign of a poor run branch! Next, I get the car, notice the tires are shot, but not my issue, yet that is. Driving day 2 I am close to Butte MT. It starts to rain. The windshield wipers are of no value as they are shot! I can't see! I pull over and find a local Enterprise branch. Go there and they tell me to go to the local Honda Dealer. So I do. Honda dealer service manager comes out and tells me you were correct, the tires are shot! I can't let you drive out of here on them. (Enterprise has NO issue renting me the POS). The Honda service manager also tells me that it needs a oil change. So here I am, in a rental car, doing maintenance. Waisting 1/2 of a day. Enterprise asks what can they do? Give me back my day! ...don't give excuses, do maintenance! Note to ANYONE looking to buy a used car. Never buy used rental cars. Not only are they run rough. But some companies don't even do maintenance!
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February 2019 by Chelsea M.
Where do I even begin to describe the nightmare the past 48 hours have been with Budget Rent-A-Car? I made a reservation through Southwest Airlines for a rental through Budget to be picked up at the Missoula airport. Once I landed after a delayed flight on United, I went to the counter to get my car. After hauling my skis and luggage out to the car only to find out that the trunk was broken and does not open. Also, I had paid extra to book a midsize car and was given this tiny Mitsubishi which they say is a midsize. A midsize car to me is something like a Nissan Murano or Ford Escape. Hauled everything back inside to the counter agent and the only car left was a minivan, but I was already running late to my meeting so I took it and left. After a long day of work I got to my hotel parked the car and went to sleep. Less than eight hours later I woke up and went out to the car and it did not start. The security guard at the hotel tried jumping the car and it was not a dead battery, the car would just not turn over. I called Budget's roadside assistance, after giving all my information to a lady and being on the phone with her for over 30 minutes the call disconnected and she never called back. I re-dialed the 1-800 number and was matched with a new agent. She could not see any of the prior information that I had given so I was back to ground zero. Keep in mind it's -10° outside and I'm literally freezing in my work clothes running late to a meeting that I flew cross country to come too. The lady on the phone could not find any information under my name, phone number, address, or reservation number. How is that? She asked me to find the Vin number on the car, after I told her that the windshield was covered in over an inch of ice and snow and I could not see it she informed me that she could not help me until it was found. Then she told me to check the inside door because Budget places a sticker on the door that has the Vin number. Someone at Budget put another sticker over half the Vin number so I could only read her half. She informed me again that they could not send help until I gave her the Vin number. How do they not know their own inventory of cars? Because I was frozen and could not wait any longer I ordered an Uber to come pick me up at my own personal expense. When the Uber got there I asked him to help me locate the Vin number and he was nice enough to chip away enough snow and ice in the freezing cold to be able to read the full Vin number to the agent. Then she proceeds to ask me what year, color, make, and model of the car is. Are you serious? It was a brown minivan, I have no idea what year it was made. Do you not have any of this information? How come it takes 20 minutes to get a car and they ask everything except my blood type, but you don't even know what kind of car you gave me. Freezing, I got in the Uber. As we pulled away she tells me she now needs the license plate to send a truck. Are you kidding me? We drove back around to the car and gave her the license plate number. She told me to leave the keys in the car, unlocked, which makes me so nervous with liability, but I just did what she said at this point. Over an hour on the phone trying to get this figured out while standing in the freezing cold and her only comment was "must be different than living in Arizona." I then asked if she had informed the local, Great Falls, Budget office of the incident and that I would need a car and she told me that it would make more sense for me just to deal with it because she would have to call 100 different numbers to get through. Even the Uber driver was laughing at that intelligence level of this agent. I finally arrived at the Great Falls location, on my own dime from Uber. The Great Falls agent had no idea what had gone on and tried to help me as much as possible. She was able to switch me into a car and get me on my way. I walked out to the car, which was filled with fast food wrappers, used toothpicks, random change, and an empty tank of gas. Are
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August 2018 by Marie Chantale S.
I rented a car from National, for business. I paid for the complete insurances. I was told I was covered for everything. I lost the keys. Apparently lost keys are not covered by insurances. I understood that it was my fault. But even if I was my fault, I was expecting some kind of help to resolve the situation. I had absolutely no help. Employee on the phone when I called was unprofessional and the manager refused for me to get the car towed to the airport location, while I would have kept paying the rental until keys would be provided from a dealer in Missoula. Because of the manager's refusal to help, I had to extend my stay for 5 days more, re-book plane ticket, miss a conference I had prepaid for, to wait for the key fob to arrive: all in all they made a small mistake turn into a full fledge traumatic, much more costly than it should have been. Again I was taking full responsibility for my mistake. But I was provided no help by the National manager and she made it much worst than it needed to be.
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July 2015 by Dan L.
Made a reservation through Priceline.com. The car was brand new,so that was nice. I was made to sign a paper promising I wouldn't drive it on gravel roads. In Montana?!!! I had paid up front, so what was I going to do? They should have told me up front before I agreed and was charged.
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July 2014 by Roman G.
I reserved an American SUV and am paying top dollar and was put in a santa fe! I was told they can't guarantee any vehicle. I've always gotten the vehicle I rented before with no problem. I won't be using this national again. Ever. Was treated like a j*** too
