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October 2023 by Cassie Campbell
Gave them a difficult problem and they came threw for me
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September 2023 by Anthony H.
Customer Service - FMechanic Work - DScheduling/Keeping Appointments - FValue - FHad an oil change done here, was told that my driveshaft and trackbar were bad and needed replacement. I was also told that my front crankcase seal was leaking. They did not tell me about the oil pan gasket leaking which was very obvious the second you lift the truck, i found out later after getting under the truck that it was leaking. They also did not tell me that my power steering pump was going out which was pretty obvious when turning the wheel from the sounds it was making.I contacted them to get the trackbar and driveshaft replaced. Was told to come in on friday to get the work done, dropped the truck off at 8am Friday morning the girl in the front assurred me no worries it will get done by the end of the day. Got a ride from a friend back to work. I called later on during the day about 1pm to get a status update on the truck only to be told by the same girl "oh they haven't started on your truck, but dont worry again it will get done by the end of the day". I then called back at 4pm, one hour before closing to ask how late i could pickup my truck, same girl advised me "oh we are so sorry, we were not able to get to your truck, you can pick it up any time even after 5, and by the time you come we will have a better date for you next week.Not going to lie i was already pretty agitated by being lied to and the multiple empty reassurances. So I showed up to pickup my truck and the lady still did not know what day to tell me to comeback. She glanced at the schedule quickly and said ok come back Tuesday at 8am. I then grab my keys said have a good weekend and went on my way.Monday afternoon came around, I called Hughs to confirm my appointment for tomorrow morning 8am. The same girl responded "yeah yeah yeah, tomorrow 8am we got you, see you tomorrow morning"Tuesday morning 8am comes around. The gate is closed but the mechanics are inside. There is an impatient customer already outside complaining to me about having an 8am appointment, having driven 4 hours from NW Montana because his insurance told him to take it to Hughs. He tells me the mechanics are inside and they dont want to open the gate and hes been waiting. Ironically at the same time we are talking, a parts truck showed up from a local parts shop and entered the back door of the shop to drop of parts. The impatient customer then begins knocking on the windows and doors trying to get someone outside to open up shop, 20+ minutes go by and a mechanic comes outside and yells at the customer "WHAT DO YOU WANT!" Customer begins telling him that he drove from far, has an 8 am appointment and has his wife and kids in the car and needs to go to another appointment. The mechanic blatently tells the customer to "f*** off, because he is being an asshole"Seeing how Hughs treated this customer infront of me, and seeing how they lied to me again and ignored me standing infront of their shop at 8am has left a horrible impression on me.I do not recommend this shop and recommend you find a more reputable shop that actually keeps their appointments, does not treat their customers like crap and point out the obvious mechanic isssues not just some.
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July 2023 by Xavier Esquer
My roommate took his van in to have a coil pack changed out and a new grommet put in on the exhaust. Surely you can get a day out of it if you milk your customer. Did I mention that it's a handicapped van with a hydronic ramp so he could get in and out? (He's wheelchair bound when he's not sleeping. Hughes had it a full month and had done nothing to the van. We went their on a couple occasions to check progress but he was either in the bathroom or at the hospital and we were told he'd call him. He never did. So today we went to retrieve the van after hours of trying to get a hold of them, they finally told us to come get it (no work was ever done). We found the gate closed and locked and the van outside. THE VAN WOULDNT GO INTO GEAR. We had to take off the engine cover and manually put it in gear. Never had a problem before. This is my friend's disabled van, he takes very good care of it and has it serviced regularly. All this is totally unacceptable. Very unprofessional. My friend is greatly disappointed. If they did not have the time they should have told him. They knew he is dependant on this speialized van to make his numerouse medical appoitments (which he had to miss several). And when he couldn't wait any longer and went to get it back, it's in worse shape than when he took it in. it's like they hid and wouldnt look him in the eyes. Shameful. VERY SHAMEFUL. I don't understand at all.
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June 2023 by Michael Leamon
I had Hugh's do an engine swap for me this last spring in 2023.The work done has been fantastic.. Hugh's also communicated with me after the work had been done to see if there was any issues.. I was happy to inform them my truck runs like a new truck now.
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June 2023 by Jordan Mandel
Worked on my exhaust manifold easy to deal with and professionally done highly recommended.Service: Engine repair
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May 2023 by Christopher Beneke
Stopped in Great Falls on my way to Alaska and wanted to get my Transit looked at just to make sure it was in good shape for the long drive. They checked all the important stuff and even gave me a loaner car to use while they were working on my van. They didn't try to sell me anything I didn't need and their customer service was excellent. I'll definitely come back if I ever need work done in this area.
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May 2023 by Melissa Mayer
These guys are amazing. They go above and beyond in customer service and quality work. I would recommend them to everyone!!
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April 2023 by Braxtaun Jones
We got stuck here on a vacation and needed to get home as soon as possible. Everyone there was amazing and nice. Just wonderful people. They helped get our parts faster and just over all very professional. If you are ever having car trouble Hughes is the place to go!Service: General repairs & maintenance
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February 2023 by Kathy Burner
Replaced the clutch on my import at 1/4 of the cost Midas wanted to charge and provided 10 times the customer service! These guys were fantastic!!Service: Auto engine diagnostic
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January 2023 by Bob Reeves
I have had both vehicles in for service/repair on numerous occasions and have always been treated well and the staff always knowledgeable and prompt. My service today for lube,oil and filter and 4x4 auto hub complaints was addressed promptly and after replacing some vacum hose Jake had it working like new again. Great service begins at the front desk and continues when you drive away. I highly recommend Hugh's and Staff for all your car and truck needs.Services: Electrical
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January 2023 by Kenny Kranz
Hugh and his crew are awesome! Uses quality OE parts and batteries and does amazing work.
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December 2022 by bh matiuk
I had a minor issue with my truck.I called the shop. The office lady was nice Hugh showed up just when I neededQuick fix and I’m back on the roadGood job. Thank you
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December 2022 by Ronald May
I was having issues with the brakes on my pup trailer, he came out and fixed my problem at a fair price....I will use Hugh's again....Service: General repairs & maintenance
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November 2022 by YYCYBW
Turbo Boot repair on RV"Great service and super friendly folks."Hugh answered on a Sunday after hours…knew what the problem was Monday by 10:30 we were back on the road.Thanks so much!Service: Engine repair
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October 2022 by Bob Massey
22/10 Fantastic! Had an emergency. A tougher problem. Hugh's was fast and thorough. Very fair pricing. If I become local Hugh's would be taking care of all my cars. (Hmm "when..." It is possible.) My highest reccommendation.
