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February 2024 by 13Hazmat13
Santiago and Jessica were great to work with. Very accommodating to what we needed.
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February 2024 by Rae Lynn
Santiago and Josey were amazing! So helpful and great communication! Will absolutely be back again!
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January 2024 by Irma McNair
Great customer service from the moment you walk in! Santiago is personable and fun.. which equals a great sales person! I would recommend going in and saying hello (and of course leaving with a great piece of jewelry) anytime!
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January 2024 by Gregory Landford
Great product awesome customer service! My husband upgraded my wedding rings middle diamond and they did An amazing job perfectly placed all natural absolutely stunning piece! We then put the old diamond in a stud! I recommend Kay’s been there for years and couldn’t ask for better service ! ShopKay
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December 2023 by Kat
2nd time using this store and still love the staff. The store manager is wondeful. He's so helpful and isn't pushy at all. Will continue to use them for all my jewelry needs!
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December 2023 by TxGzC024
Jessica did an amazing job. Great customer service, and helped fix a necklace that had carried me throughout the years. Thank you!
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October 2023 by Man Bat
Bought a ring a decade ago that I ended up crushing while moving. I brought the ring in and they completely restored it. The customer service was absolutely amazing. Thank you Santiago for the great customer service.
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October 2023 by Colter Lawrence
Taylor helped us find the perfect fit. While also giving us a good deal on getting our diamond tightened! Thanks Taylor we will be back!!
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September 2023 by Sarah Cook
Kay Jewelers in Great Falls understand the true definition of customer service. They go above and beyond to ensure satisfaction! Santiago was amazing to work with, along with the rest of the team!
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September 2023 by Real AF
Santiago and Taylor were outstanding in their customer service and helped us with all our needs!
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September 2023 by Dax Nebel
Santiago was great. He cleaned my watch and now it closes properly.
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September 2023 by Staci S.
This place is a life saver! My husband and I purchased rings in Lahaina for our 20th wedding anniversary. My ring, I hate to admit fell off my finger during the night and it was stepped on and completely squished. We had intentions to take it back to the jeweler in Lahaina to fix but sadly the store is no longer there due to the fires. I took it to Kay, explained the sentimental value of the ring and asked if they could possibly fix it without damaging the writing. The staff took such great care of the ring. I expected with where the ring broke, there was a chance I wasn't able to get it back to the original state. Let me tell you, it's darn close! Honestly better, the added black around the wording is exactly like my husbands and I didn't have it originally. Thank you to the staff for this. It truly means the world.
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August 2023 by Margo Schurman
Such a great experience with Santiago! I was a little scared looking at engagement rings but he made me feel at ease and made a wish list!!! Highly recommend.
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August 2023 by Tanner Lillund
Great service! Santiago and Jessica were the best and very kind!
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August 2023 by Kimberly Boyce
Santiago was very personable and kind while I waffled around about what I like, dislike, want, and don’t want. I’m sure I’ll be back.