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November 2023 by Selena Gibbs
COMPLAINED TO THE MANAGER AND SHE WONT LET US COME BACK!DONT GO! Not clean!!! Everytime I go to the Great Falls planet fitness it's so unprofessional. The manager is always on facetime on her phone when I come in and I have to find someone to ask to help me tan because the MANAGER won't get off her phone! THEY DO NOT CLEAN THE TANNING BEDS!!! I went in there yesterday and someone's phone, keys, and jacket was in there! Today they sent my boyfriend into a room with someone NAKED AND TANNING!!! Then Ty started yelling and threatened us!!! He won't clean the tanning room and threatened to cancel our memberships because he didn't clean the refused us any phones numbers to help us we had to find other employees!!!
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November 2023 by Graham Richard
I usually work out late at night. The night crew are very friendly and helpful. The facility is always clean and not depressing.Planet fitness is so refreshing compared to the last club I belonged to.
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November 2023 by Julie Robertazza
Love this gym ~ very clean ~ lots of options to workout with..The hydro massage is amazing...And the night time ladies are very sweet, and always welcome you with a smile. So kudos all around
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November 2023 by Amy Cupcake
I absolutely love planet fitness! We go about 3 days a week. Every time we walk through the door the receptionists are so kind and funny! We love them. Whether we're working out or getting a massage they always make sure to check in on us and leave us laughing. If we need help with absolutely anything they have our backs. All of the equipment is clean and in great condition and you always see people cleaning after use. The locker rooms are a 5/5 stars too! Whether you're in there to shower or simply put stuff in a locker. There's always fun music playing and TV's on as well so no lack of entertainment anywhere. Overall 10/10 would recommend and have been!
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November 2023 by Danielle Elledge
The best gym for the price, hands down. Friendly staff, a decent selection of machines, clean locker rooms. I've even noticed an improvement in the past couple weeks in stocking and upkeep. Only drawback is the late opening hours on the weekend, I wish it was open earlier for us earlier birds!
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October 2023 by George Jackson
Some of the staff need a refresher course on just communicating. You ask a question and it’s like they just stare at you and speak very soft. Please get some confidence in there and run it confidently, front desk. Everything else is good enough, just lacking a few pieces of equipment other reviews mentioned.
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October 2023 by Sigurd Johansson
Good gym. Can't really beat the price and availability. Staff is friendly and the equipment is usually clean. I think there's way too many treadmills and ellipticals that never get used. Especially considering those areas could house more benches, which are always hard to get, or machines like the pec deck. They definitely need another pec deck because there's been a few times I had to leave without getting to use it there were so many people lined up.
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August 2023 by H Gal
Really wish they would better enforce the policy of wiping down the machines after using! A lot of younger kids/adults are not giving the rest of us this courtesy and it sucks that members are having to enforce this instead of the employees! I pay to come here, work out, and not stress about getting an infection!!!!The problem I have is that the staff here is that they are too afraid to talk to members and the response I got last night was that while it is only a courtesy to wipe down the machines, we cannot make people wipe them down as we already thoroughly go over them. That may be true although I have only seen the employees wipe down the cardio equipment and not the weight machines not to say they don't already do this outside business hours. I just hate the snarky attitudes and my concern not being validated by your employees. Would love to speak to the owner or store manager to further clarify things
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August 2023 by Samael Aluztrae
I a word, filthy. I've found cigarette butts stashed under equipment, the mats have layers of grime between them, and I literally just watched one of their employees that wears the "Trainer" shirts use the restroom and not wash his hands. The place is gross
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August 2023 by Sharee Bennett
Worst fitness gym. Hey and if you dont know that the $25 membership you are stuck on for a year even though they say no commitments. Called and talked to a lady to cancel and she said that I couldn't. I asked if I could get corporate number. She then put me on hold. She then got back on the phone and she said the corporate manager was there. Asked if I could speak with her directly and she hung up on me. Tried calling back several times and they were just forwarding my calls. DO NOT GO HERE!!!!!!! Horrible customer service and most of they are a bunchbof kids. Worst gym ever
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June 2023 by Gina Valle
I just recently joined after moving to great falls. Everyone has been exceptionally friendly and helpful, expect for today May 22 when I had to deal with “Zack” working the morning shift. I always asked for 15 minutes after my work out on the hydro machine and he told me he couldn’t do it because they were busy. I took pictures of the area and no one was there; you can check the cameras it was 10:20am. I work in the hospitality industry as a travel corporate manager and if he is your trainer, you may want to check his customer service skills because he made me feel like I was begging, when in fact I am paying for that benefit. Planet fitness has an amazing reputation and Zack needs to learn people skills. He was also at the front letting the phone ring because he was talking to other people. I will had never hired someone like him to represent my establishment. I am still going to speak to his manager AJ since another coworker even mentioned to me that he is rude as well to her. Zack was so unprofessional, I witnessed him telling the customer he was helping after me something that made her turned and look at me and laughed; but that’s his insecurities and need to be accepted. I swear that if it wasn’t for the need to work out at a decent place, I will cancel my membership because of him; but Planet Fitness is a different entity on its own and they should pull out the bad weed or train him better to be an ambassador of Planet Fitness.
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June 2023 by Karcie Family
It's cheap but you get what you pay for. They have very few free weights, and some of the machines have cracks on the cushions. Don't workout too hard or some snowflake will go hit the "lunk" alarm and single you out. An ironic feature in a gym that claims no judgment right...?During COVID they were retards and tried to force everyone to wear masks which I proudly refused to comply with. A little common sense is all it takes to understand the stupidity of this in a gym where you're simply not going to avoid breathing the same air and coming into contact with other people's sweat on machines, seats, weights, door handles, etc.This place is owned by a company in India. If you ever have to contact them for customer service, good luck! They will not assist you at all when they screw up how much they charge you which is fairly often. They're extremely rude, they hate Americans and are not the least bit hesitant to show it. I had to dispute charges with my bank and have future charges blocked. I just pay in person with the local staff who are very friendly.Since Fit Republic closed down this is unfortunately the cheapest gym we have access to. It really is a terrible company that I hate supporting. If you can afford it, go to Peak.
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April 2023 by Dorri Holzheimer
It’s a nice place. I give it a 3 because it would be much better if the premises are open 24/7 on the weekends. I often find myself wanting to go in and work out during late evenings/nights on the weekends… when it’s closes at 7pm from Fridays to Sundays..Please please change your hours to 24/7 for the weekends!!! It’s a waste of my time and $ when I cannot workout at the time and day that works best for me. I’m positive I’m not the only one in this predicament!
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April 2023 by Kevin Kevin
Nice peaceful place to work out. Has everything you need an exceptionaly clean facility. Very positive and polite staff.
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April 2023 by Travis Robbins
Clean and good equipment. I don't keep much in my locker , but somebody stole my supplements and I've been to 20 other PF's with out that happening. Stay classy, Great Falls. ?