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November 2023 by Sierra W “Karena” Rivers
Always finding something new here. Whether it's a new color of hair dye or just something random I didn't plan on purchasing I constantly find something new and different here.
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October 2023 by Sierra W Rivers
Always finding something new here. Whether it's a new color of hair dye or just something random I didn't plan on purchasing I constantly find something new and different here.
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October 2023 by Tayen England
I had a nice lady help me out of choosing a hair color closest to the one I have (Blue) and I bought some dye for occasional touch up until I had my hair grown out/blonde is rough looking. I asked for their help every time and they didn’t snap at me or anything, very nice and kind to customers. Overall spreading good vibes.
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May 2023 by Geraldine Staples
Nice!!! The staff was very friendly and helpful ?
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December 2022 by randi c
Worker was so snobby and mean for no reason. I have been doing my own hair for years and know exactly what I’m looking for when I come into Sally’s. The lady asked me if I needed help finding anything and I said “no thanks, I think I found what I’m looking for” and then i went to check out and she looked at my items and then looked at me and rudely said “you should’ve asked me for help because these two products don’t mix.” And I politely replied “I was actually recommended these products by another employee years ago and have been using these exact products for years.” She then said “well no wonder your hair is so damaged”. I take pride in my hair so this was really uncalled for and hurtful. I will never come to this Sally’s again after my experience.
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December 2022 by Gabbie Stull
had a lady recommend me to tone my hair using T18, and ended up turned my roots bright orange after following her directions to apply generously all over from root to tip. i have highlights and was looking to take them from golden to ashy brown, but otherwise have virgin hair. so upset and embarrassed with my hair right now, self confidence is at an all time low.
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December 2022 by 43v3rwe_ Grow143
I was in tuesday nov 15th 2022. Jess was great at providing product knowledge on the zotos color I bought. She put me at ease after a disturbing situation at cosmoprof with debbie who asked me to leave because she was trying to control me by asking if I had a license to purchase product. Jess was a light and I felt supported that I am not alone and informed me this has happened to several people.
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May 2022 by Elma Jones (Ellie)
Always has my fav hair colors.
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July 2021 by Nancee I.
I bought products to color my hair. I spoke with one of the salespeople who instructed me how to use the products and had suggestions for other merchandise, which I bought. When I got home I followed her instructions. The color didn't mix and was watered down, needless to say I got NO color from it. I took the purchases back to Sally's. The staff there refused to refund me for anything and rudely told me "there are instructions on the package", apparently disregarding the fact that it was THEIR salesperson who instructed me when I bought them. I bought Sally products in Billings all the time: they would never treat a customer so rudely. I will never go back to any Sally store.
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January 2021 by Theresa Merkling
Good selection, friendly, helpful staff. Glad to have them in our city.
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December 2020 by DIY By Joe and Lorelai
The assistant manager, Laney, both remembered me from over a month ago, but once again gave me awesome advice and help. She’s an incredibly professional, knowledgeable, and friendly person and an asset to the company. If you go to this location be sure to ask for her, she’ll never steer you wrong!!
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October 2020 by Phyonnai Grave
Nice, good quality products with a fair price. Staff is usually very helpful, but some act like obnoxious know-it-all’s. I asked one of the ladies, she had very long black hair and pale skin, about what bleach or lightening method she would recommend for body hair or eyebrows. She told me she wouldn’t help me because she couldn’t do it safely. I said okay but she continued to lecture me about how dangerous it was and that in her “professional opinion” she wasn’t comfortable telling me. I said that was fine and I understood but then she told me three more times, including that I would go blind, loud enough for everyone in the store to hear. It was humiliating. I kind of understand why she wouldn’t help me, but since she is a “professional”, she should have known the safe and professional ways bleach eyebrows and she completely ignored the half of my question that asked about body hair.I have been bleaching my eyebrows, body hair, and head hair for almost a decade and I have been just fine and ended up with amazing results. I ran out of product so I went here, but they didn’t have what I usually use, so I asked for her opinion. I work in customer service and would never ever treat a client like this. I ended up just buying my stuff off the website and had no skin or eye irritation. If you go here, don’t ask for help; just get your things and go.
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September 2020 by Cookie
Went here for hair color they didn't carry what I usually use. It was different and expensive. I needed a pair of gloves and they only had huge boxes. They weren't very helpful or friendly. I got something different and didn't like it...but I'm just visiting from out of town. ??
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May 2020 by Amy Voet
Wonderful place and the staff is always very nice and curtious, I love shopping there and glad they are reopening after being closed due to this covid-19 and they always have what I’m looking for.
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January 2020 by Tammy
The service there is very terrible every time I go in! There are two ladies that work there that are very rude and very disrespectful!! I know that one of them is a manager of the store and I did not have time to get her name and I simply asked her a couple questions about my hair and she said I dont know it's not my hair and I am not you so I cant answer that question very rude!! Always snide comments towards me, just because this lady is the manager of the store she does not need to act like she owns the store! I have heard from various other people that go in that store that this lady and another employee that works at Sally's is very rude to customers when they are working! It just depends on how their day goes! I live out of town and come to town and come into your store and spend atleast a couple hundred every couple weeks tops! For now on I will just order my products from another company! I am pretty sure you have lost other customers as well because of the poor customer service! I have no clue why these ladies are rude to me when I come into the store because I have never met them before and I dont live in Greatfalls!!
