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April 2024 by Omar Rodriguez
On two occasions I have tried to return items to Evans Ace hardware and had horrible experiences. On my most recent visit, I attempted to return a $9.00 weeding spade with a receipt. I bought it the day before and it broke during the first use. The friendly female cashier managed the return and suddenly a young man, I assumed her manager, accused me of stealing the item (or of purchasing another identical item and returning the broken one).I had also been denied when trying to return a $250 Milwaukee saw with a defective trigger. In this case I had used the tool once and attempted return after one week in my possession.My partner and I bought a house two years ago and have spent more than $3000 at Evans Ace for all our housing and landscaping needs. I also have receipts for those purchases, though I'm not sure what use I have for them since returns are met with so much friction.We also own a local business in Hamilton and while we recognize that managing staff can be difficult, it would be great to see Ace put a little more effort into teaching their staff stronger and more positive customer service skills.
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April 2024 by Linda Turner
My store for every chore.
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November 2023 by John Bird
We shop Ace Hardware as they generally have everything we are looking for. Their workers are courteous and knowledgeable about their products and seem to enjoy their jobs. We shop here often and enjoy the atmosphere and the workers.
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October 2023 by Gerald Johnson
Stihl shop in ACE has excellent staff/techs. Went in to have my chainsaw tuned up and extra blade sharpened, They answered my question and had me in and out in less than 30 minutes.
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October 2023 by Nate Kunz
Great customer service, product selection, and loyalty rewards program.
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August 2023 by jarret w.
I like this store, and usually get good service. I went in this morning to buy $400 worth of trimmer attachments and not one employee greeted/spoke to me. They were not busy. This is a major pet peeve of mine and I've stopped shopping places because of it. I left the store empty handed and unapproached. I'll give them another try in the future...hopefully this isn't a new trend.
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August 2023 by Geri
Bought a trimmer today and the staff assist was amazing. They went over all the features, checked to make sure all was in running order, even sent in the warranty for us. Staff worked together as a team in front and back of store. Very impressed. Knew there products well.
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August 2023 by Scott Wilson
Great people. Great owners. No reason to go to Missoula.
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June 2023 by Starstone Silvermoon
Update. Today, I was searching for two items that I had previously purchased there: A 130psi in line water pump, and dry silicone spray. Neither of these items were available. Sure, there were other versions. But, the type I needed is no longer available. Secondly, the spray lubricants have moved to an end cap facing a back wall. There are no visible signs to their location as previous. Before, they were located in an aisle with a sign to help customers find them. Thankfully, the staff are helpful and helped locate them.
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June 2023 by Marty M.
Exceptional customer service, buying experience and delivery too. Thank you ACE for making my father's day delivery!
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May 2023 by Tourist TOM
Pretty much anything you'll need around the house for repairs. Also, offer a large garden section and home remodeling section. Some lawn care equipment. And much much more.
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May 2023 by Karen B
Staff are always very friendly and helpful.
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April 2023 by Te Ata H
Very helpful and friendly staff. Check out the store for cute kitchen items and even gift ideas!
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April 2023 by Mr. D.
I'm here a lot. Great store.
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April 2023 by MT Mountain Made
Great people and great store. Chris in the shop has been extremely helpful over the years and we really appreciate him as well as the rest of the staff! Thanks guys!