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March 2023 by Brian Jacobsen
I had called several times interested in a couple of guns, I was always able to talk to Devan or he called me back right away. I ended up in town on other business and decided to drop by. I was unaware that they prefer to do business by appointment only. Despite of that, I was shown every consideration as if I was a long time customer. Louie and Devan spent 3 hours of their time to help me out. I purchased a beautiful rifle from them and it won't be my last!!!
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April 2022 by Wild West Rustic
Came over from Coeur d Alene, ID to go to this shop, my husband wanted to buy a gun. Google says they are open,right now. their sign on the door says by appointment ☹️Not happy, will not be back. We own a huge business in Coeur d Alene, we ARE open the hours google shows. They must not need the business
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October 2021 by Michael 44718
Communications Nightmare, long delays and overpriced services - If you decide to work with this company get EVERYTHING in writing! I sent a 1959 Colt Buntline to Custom Shop Inc over 4 months ago and specifically told them in an email the barrel was damaged at the end and it was also pitted. Was told to send it no problem we have barrels from a fire salvage if needed or will find one. Do not have my FFL so sent it overnight at $150 due to regulations. Received a call the following day that they received it and would send it to gunsmith for next steps. Month later received another call that they were still looking for a barrel... two months passed and the owner calls and said they are sending it back! NO WORK performed and they did not want it laying around anymore. Reviewed the background and told me the fire salvage was another caliber and they did not have a barrel. It takes 3 months to come to that conclusion? Finally agreed to look for a replacement barrel and will update me. Couple weeks later receive an email with quote for OVER 4 times the value of the gun. Invoice included inflated replacement barrel cost, installation, gap check and another line item to refinish the old barrel and pitting that was being replaced? Called and said I was not willing to pay that much so immediately get a call with attitude from owner that I was not willing to pay them after all this work they went through. Agreed to send back the gun but want to charge me for shipping again. Called back within the hour and talked with the manager Devin and said I would pay for the barrel and cost to install it and eliminate their costs. Do not re-blue it and will live with 80-90% restoration and have a working gun again. The owner would not agree to do ANY work. So I payed $250 in shipping, they had the gun for 4 months and they will sell the barrel on their website instead of working with the customer. This is another reason why they have such a low customer rating. WOULD NOT RECOMMEND USING THIS COMPANY!
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October 2021 by Michael Anderson
Louie called me last night to tell me my Python was done and that he had finished it personally. He also stated that he had replaced a pin that was wrong for free just because he wants the gun to be as pristine as I want it to be. He did the Wiley Clapp 3" conversion and now he's done my 3" conversion. I don't care if it letters or not with Colt. If it's good enough for Wiley Clapp, it's good enough for me. I just wanted a 3" Python for a reasonable amount, so I sent them my very first Python that I bought in 1982 so it will be period correct. Louie said Devin, the shop mgr., would call me today to arrange payment. I can hardly wait. I have to LOL at some of these guys that think this is a LGS and they should just let them wander around and browse.
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October 2021 by Bud Thieme
I called for an appointment this morning as it says on the door. Gentleman answered I said I'd like to make an appointment to see the shop. He asked me what I was looking for. I told him custom guns older guns and antiques. He said exactly what since I wouldn't know till I saw what you had. At that point he says oh well we're close we're not giving tours because of covid hung up. This guy's a punk and so is his shop..
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April 2020 by tubenfunny
I (along with one other individual) find and arrange the purchase of specific firearms for a select group of collectors. I found a firearm listed on their website that fit the bill. I called and talked to a gentleman that seemed interested in my query. I asked a few very specific questions regarding the firearm. When the gentleman answered the most important question, he hesitated and didn't sound like he was sure. I asked the question again and then asked him if he was sure. I took a risk on it. When the firearm arrived, I was disappointed. His answer was exactly opposite of the facts at hand. It was a consignment item and they don't accept returns on consignment items. Exercise extreme caution with this dealer. I wouldn't recommend buying anything from them that you didn't see in person. Could just be a new guy that doesn't know what he's doing. At any rate, they are definitely on the no business from us list. Too bad. Also, you should expect about $90 for shipping and insurance for a single long gun.
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February 2020 by Jason M
I sent them a Python to have the original finish put back on. They exceeded my expectations. They did a tremendous job. Their customer service was very attentive and a pleasure to speak with. I would do business with them in the future.
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February 2020 by Eric Kay
I paid a premium for a Sedgley Springfield listed as original and complete. Upon receipt and inspection the trigger wouldn't work. I noticed a red tint coming from the raceway and to my surprise, there was a brand new Timney trigger; did R.F. Sedgley have access to CNC technology in 1929?
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November 2019 by MIKE B.
I had inadvertently placed 2 orders online for same item, i was contacted immediately, by the owner, to clarify, opposed to just running the sale through, i really appreciated their quick respo se and pleasantness, to resolve the matter
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October 2019 by Edwin Figueroa
Horrible customer service... I was belittled on the phone. After many weeks I was told they could not help me and was going to just send my gun back. Is unbelievable that Colt company recommended this shop... I will be making a formal complaint with colt and submitting a white paper. RLTW!
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April 2019 by David Carnahan
Stay well away from this bunch! Sent them my Python to be re-timed and inspected.....it came back and miss-fired every other round! It performed better before I shipped it to them. They refused to pay return freight to check out what had gone wrong and in essence "flipped me off" on the phone. So if you value your Python....send it to Frank Glenn in Phoenix. He knows what the hell he's doing.
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January 2019 by Jim Campbell
I have watched several episodes of the "GunFather". Really enjoy the program and the fantastic shop that has obviously had a lot of thought and money put into it. If you watch the program, you would learn that Louie has a very specialized shop, hense, custom. Last January 2018, I met Louie and his wife at the Shotshow; great people! I told Louie I wanted to stop by his shop on a roadtrip I am planning. Louie made sure to tell me to call him first so he can be sure to be there. People who drop by 4-5 times to "shop" are slow-learners. Louie does care, that is why he and his family have the custom gun shop and want appointments; it's not a traditional gun store manned from 9-5 for people just to browse the inventory at their leisure, seriously, learn!
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April 2018 by James Lengefeld
A business that is open by appointment only. Obviously they think they're doing us a favor opening up for you to look/buy instead of realizing they need customers more than we need another closed gun store. Or do they? Apparently they film a tv program here, that no one has ever seen or heard of. and I'm beginning to think thats the only reason this place exists. It sure isn't to make sales. I have been by 4-5 times in the last few years and they have NEVER been open. I have better things to do than make appts. to look at or buy rifles. Obviously they don't care. I'll stick to ordering rare/custom rifles from people that WANT to do business.
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June 2017 by derek bumgarner
Louie is the best .. great guy to work with
