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March 2024 by Cynthia Knittel
I Want to thank the owner of this store for his assistance, including both service and product. My Husband was in John Day Hospital undergoing major surgery and just at that time I realized I had forgotten the charger for my older model Mac Pro. Too far to return home to Far North Idaho, especially in the impending blizzard, I went in to the store and not only did he happen to have the part but also cleaned my computer so it looked brand new.
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March 2024 by Chance Grossman
Always willing to help out with anything electronic. I have been going to them specifically for years now. Friendly staff and a great place to go instead of driving all the way to missoula.
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March 2024 by Vicki Hill
We recently purchased a television from this Radio Shack in Hamilton. It was delivered within several hours of purchase & mounted on our wall, to our satisfaction. We believe that it is very important to spend our money in Hamilton vs Missoula. We've dealt with this Radio Shack previously & have always been very happy with the service that they provide.
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February 2024 by Laurel Bertram
Premium quality products and even better service!!! Robert is the best and made our experience so easy and enjoyable!!!! Highly recommend them!!!!
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February 2024 by Mia Montoya
Girl who works the counter is pretty awesome ?
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January 2024 by Sally Gouse
Poor customer service. Very rude. Return or exchange policy is hurting their business
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December 2023 by Jacob Terrell
Would give 0 stars. Never go here. Terrible business.I bought display cables and none of them worked. Each with different issues when plugged in to my pc. Tried cables from Amazon and no issue. Guy said it was a defective monitor or pc. 100% couldn't be the cable being defective. Then charged me a 15% restock fee because I opened them. How could I possibly know they were defective without opening them...
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December 2023 by Trish Cantrell
The owners wife is the best ?
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October 2023 by Ashley A
Horrible customer service! The owner and his sister are shiesty and liars. They don’t follow their written return policy on the receipt. Do not purchase an indoor antenna for your TV there they will not accept returns even though verbally was told by the sister they would and on the receipt is well within the return policy. Instead they want you to purchase a more expensive outdoor antenna in exchange only and say they won’t accept any returns. If you try to tell them about their written policy on the receipt will say you have a bad attitude and are arguing and refuse to help. Refused to also give a refund for another item on the same receipt. The owner is trying to steal from people and has horrible customer service. Asked me if I was from California just because I didn’t want to agree to his made up policy that isn’t written anywhere.
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October 2023 by Ashley A.
Horrible customer service! The owner and his sister are shiesty and liars. They don't follow their written return policy on the receipt. Do not purchase an indoor antenna for your TV there they will not accept returns even though verbally was told by the sister they would and on the receipt is well within the return policy. Instead they want you to purchase a more expensive outdoor antenna in exchange only and say they won't accept any returns. If you try to tell them about their written policy on the receipt will say you have a bad attitude and are arguing and refuse to help. Refused to also give a refund for another item on the same receipt. The owner is trying to steal from people and has horrible customer service. Asked me if I was from California just because I didn't want to agree to his made up policy that isn't written anywhere.
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August 2023 by Melissa D
I purchased a $17 universal remote that does not work. When I brought in my device and the remote to see if they would help me ****** told me it would be $100 for that service. \
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August 2023 by kris kelso
Cool people and they've had everything I've asked for every time.
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February 2023 by Pocket H.
This store illustrates why Radio Shack as a brand is mostly out of business. This outfit in Hamilton MT passes itself off as a quality electronics retailer, but it sells knock-off products and counterfeit junk. I know because I bought an HMDI to AV converter there to update an analog TV. The cable included with the converter had two jacks - neither end which is configured to attach to the device, rendering it unusable. There was no HDMI cable and the device needed a standard USB cable, not the FAT cable packaged with the converter. The package contained no official specification documents, and contained contents that lacked identifying product markings - indications the product is either counterfeit or been tampered with.Since I had previous dealings with the store, I did not anticipate a problem in either swapping the product for a converter that worked, or even making a nominal purchase to obtain the correct cable, However, the heavyset joker at the counter sneered at me, told me it was my fault for not immediately noticing the issue, did not apologize for the mistake, would not offer an explanation as to how his store sold unusable goods, and refused to take any corrective action aimed at customer satisfaction. All that despite acknowledging the product that he sold to me packaged incompatible parts and thus would not work. He offered no suggestions or alternatives, and frankly, could have cared less about resolving the issue. The Hamilton MT store is one of the few remaining Radio Shack stores still in operation, so I urge other would-be customers to help accelerate its rapid decline by refusing to patronize this dump. It's entirely possible the store mixes "hot" items with legit products. Save yourself the frustration and headache of dealing with these clowns and avoid the Hamilton MT Radio Shack knockoff joint at all costs.
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December 2022 by Symon Warr
They have all the cool little gadgets!
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October 2022 by Gregory Bartlett
A few years ago when I heard radio shack was closing I panicked. Thank God they're still around because I'm in there all the time for stuff I desperately need
