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January 2024 by Brittany Danielson
The level of customer service provided by Judy at this branch deserves a zero star rating. Unfortunately, it won't allow that. I have never experienced a "professional" argue with a customer the way I experienced Judy speak to a customer today. I was shocked. She sounded like a toddler that didn't get the correct ice cream flavor.
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January 2024 by Jeffry Mitchell
Horrible customer service! Can’t even fix their own mistake! They deserve 0 stars
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January 2024 by Told Goff
Worst customer service out of any bank. Bring your money anywhere else.
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January 2024 by Cody Buettner
Horrible customer service.
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March 2023 by Brian Zarske
One star. Horrible work practices. Wanted to find a better bank than Wells Fargo but this place by far is worse. One day of being there and going over the info better at home, the wife called them the next day to talk to the banker but she wasn't available. She left a message that she wanted to close her account and the person she talked to froze up her account and we no longer have access to our funds till we talk to Erin to sign a paper. We live out of town and can't make it back for a week. Absolutely horrible banking practices. Would not refer or suggest this bank to anyone.
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September 2022 by Phantom Intj
The office manager Erin is smokin hot
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October 2021 by Richard Gregerson
Very Rude Lady Working the phones, hard to do business when people are genuinely and verbally unwilling to be kind to others.
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August 2021 by leah howery
When my card was used fraudulently, BOTR refused to address the situation or help me in any way to get my money back. Over $400, that I know of, in less than 6 months. Not a happy customer!
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July 2021 by Sherri Lynn Anderson
I have been a customer's almost since the bank opened. The entire staff is always treated me well. There has been a couple small issues that have come up and they have always resolve the issue immediately. I am not a fan of big corporate tight bang and so this is why I love Bank of the Rockies
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March 2020 by Charla C
Friendly people and a nice looking bank. Difficult location to get to but worth it to work with nice people.
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September 2018 by Linda Sage
I been at this bank for 10 years and Ilove it a lot
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August 2018 by Lisa Nunn
rude customer service. would not set foot back in this bank again.
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February 2018 by patrick inman
I bank at the helena bank and everyone there no's you.I am at Billings Cancer Center till March,when I needed to get some money,no problem, they put all my loans together and loaned me the money since I was going to be of work.thank you. Pat and Ingrid Inman
