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December 2023 by M G.
Bought a truck that was supposedly inspected. Immediately started having problems with it. Burning smells, hard shifts in the transmission, etc. Had a diagnostic run at a different garage we trust because they couldn't fit us in for weeks. Diagnostic said they mustn't have even looked at the transmission fluid because it was black and should have been changed 30k miles ago. Took it back for service and was misquoted by $300. They tried to tell us they were the cheapest service in town, which is a lie because we had already been quoted by others for lower, they just couldn't get us in for another month. Don't even walk through their front door. Lying trash.
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November 2023 by Angie Cejka
Ordered the wrong part, never apologized. Takes forever to complete repairs, staff don’t seem to care about the customers. Often tries to bill you for things that never happened. My husband asked them to check the fan system in his truck and they checked the seatbelt recall instead. Absolutely ridiculous.Services: Electrical
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September 2023 by Kathy Maggi
Was traveling and had a def light on asked if they could look at it as they said they were booked. Was told to be there at 730am and would work us in. Got there and the woman at the desk was very rude and told us they couldn't help us.
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September 2023 by Alex Coy
The staff was amazing, very friendly. They even gave me a shuttle back to work since my appointment was expected to last longer than my lunch break. Here's why I gave 1 star. I purchased a used vehicle (2007 Chevy Avalanche) with a radio from a 1 year newer chevy installed that was theft locked. The used car dealer said he'd contacted the dealership and they said it was a simple reprogramming and to bring in the vin# from the original vehicle to have it done for $189. I called the dealership myself to verify and was told the same thing. Fast forward 6 months when I finally saved up the cash and I made the appointment. I took it in, was quoted $165, waited 4 hours, then came back to see if it was done. At this time they told me the radio was incompatible and could not only not be programmed to the vehicle, but they couldn't even unlock it at all (it's from a 2008 Suburban). They offered to get a used, 16 year old radio from a salvage yard for $250, then install it for what I assume would have an additional labor charge. I appreciated the research and attempt, but needed to research on my own before committing to dropping hundreds of dollars on a 16 year old radio. Everything is fine here, I'm completely understanding though frustrated by the misinformation up front. So I go to check out expecting a labor charge for diagnostic since they couldn't actually do the job I was quoted. Instead the bill was full price. I was told that I still have to pay full price because he tried to reprogram the radio. No parts, no success, no heavy lifting, just $165.29 of try. I'm very upset due to wasted money and zero change to the problem I paid to have fixed. I feel like I was mislead by the dealership about their ability to do the job when I gave them all the facts about the radio upfront including the vins. They never said they didn't think it could be done, they only said it might cost a little more than quoted if they had to do a few more steps.
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September 2023 by Austin Rathmann
They’ve really done a good job turning this place around. Went in for an oil change and Melissa the new service advisor welcomed me right as I walked in the door and with a little help from the new Manager Brad had me on my way quickly.
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June 2023 by Michael R.
The biggest snakes I've dealt with on this planet! Bought a used car from Al the biggest liar on Earth. Promised a full diagnostic and full detail. I got a 15 point inspection and hand wash, and three drops of gas in the tank, 5 miles after buying, the service air bag light appears. This code was obviously cleared so they could sell it since it is a 3000 DOLLAR REPAIR. They refuse to do anything about it. Pay half, take the car back, nothing. Manager Chris is a piece of human dung. DO NOT SHOP HERE. this is the second time I've been screwed over here. Fantastic acting job, until they have your money. Unethical lying crooks.
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June 2023 by Mike C.
Lithia's used car 60 day/3000 mile warranty is worthless. They refused to honor my 100% parts and labor warranty and charged me for the repair to my truck, which didn't fix the issue. Don't ever trust a Lithia dealership to honor their warranty. Go buy a car from someone else.
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February 2023 by Ronald Ruybal
Was just wondering why yous fired Laura Pavey she very nice very friendly I do my car dealings with you all plus you all change oil on my car when needed my brother has gotten a truck from yous but can’t understand why or for what reason you fired such a sweet gal we all have our days but ever since these pandemic hit you all are as friendly as you were your services have gone down a lot don’t lose what you have good customers and employees that put their best foot forward for yous please rethink on your decision of firing Laura Pavey. Thankyous for your time in this matter.
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October 2022 by Rebekah F.
I bought a used car from Lithia in Helena in November 2018 and have regretted it ever since. I foolishly bought an extra warranty which supposedly includes lifetime oil changes. Although I get my oil changed regularly, I have only taken the car to Lithia twice for an oil change because the people in the service department have not been helpful. I get no answer when I call to make an appointment. I tried making an appointment on line and when I went in, the rude receptionist said I had no appointment. When I showed her the email confirming the appointment she said it was a problem with the system. I just called again -- no answer even though they are supposed to be open now. Needless to say, I won't be buying a car from Lithia in the future.
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September 2022 by Jim Maierle
Worst service I have ever experienced.
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August 2022 by Tony Van Dort
We worked with Trevor, active duty service, and floor manager, Josh. We found the exact truck we were looking for. Friendly helpful and up front about everything. Go see these guys!
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August 2022 by Tyler K Fisher
If possible avoid their express service
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July 2022 by Matthew C.
Well last year I bought a car for 35K from Lithia Chevrolet and paid extra for a trailer hitch. I needed the hitch because I was moving and wanted to tow some stuff up. So I took the car and drove down to the other state of Commiefornia, which I was escaping, and rented a uhaul trailer for our trip. When I attached the uhaul, the lights didn't work properly, and there was a question on whether their trailer, (which was old and beat up), whether it had good wiring, but it was the only one, so I just drove back to Montana with it, even though it no brake lights, or turn signals, or flashers, and not solid on lights. When I arrived I returned the trailer, somewhat forgot about the trailer issue, and went on with my life. A few months later, I bought a trailer for myself, and when I connected it up, there was the same problem! No turn signals or brake lights, only just solid lights. So I began to suspect that the brand new trailer hitch was to blame. Just in case however, I had my trailer rewired and replaced the entire harness. When I did that and then rechecked, it still wasn't working and so I knew it was the trailer hitch on my car. So I contacted Lithia Chevrolet Buick GMC and explained the problem, and although they said they could fix it, they also said that it had been just over one year, and so I'd have to pay! I scheduled the repair anyway, and thankfully after explaining everything and the circumstances that prevented me from understanding what the problem was, ultimately they stood behind their work and did NOT charge me for this repair. Thank you Travis, and the manager that made that decision. It's wonderful when companies stand behind their products and don't hide behind technicalities that miss the overall point of the entire thing. Good job!
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May 2022 by Sheila D.
Scheduled my pickup for a recall service appointment. I called four times in the days preceding the appointment as I needed to know how long they needed my vehicle to complete this service. No one ever answered the phone and I left four messages. None of my calls were ever returned. I have plans to buy a new truck within the next six months. At least I know now where NOT to buy it. If this is the best customer service they can offer I will take my business out of town.
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April 2022 by Chine Strobel
I recently bought a new Equinox. Love it! Marty Solgat made the process easy. I told him what I was looking for and he found the perfect vehicle that meets all my needs. Thank you Marty!
