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February 2024 by Christina Garver
My husband bought a truck from these liars about a month ago. He was told they went through it, and did a lot of work to it, and it runs great...well, less than 2 weeks after buying it, the transmission went out. Not only that, but my husband had the oil changed, and was told by the person who did it, that the oil was almost burnt. There was barely any transmission fluid in it, and other issues. We took care of all that, then the transmission goes out. Either they ate hugeliars, or they have a mechanic that doesn'tknowwhat he'sdoing.,
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November 2023 by Nancy Leddige
I had the displeasure of dealing with a local dealership who shall remain nameless when it came to buying two different vehicles last year. When it came to saying goodbye to the car I brought from the other dealership in September 2022 and using the car for a trade-in, I went to Elk Mountain Motors in July. I was picky about what I wanted (no CVT transmission, no turbo engine needing premium gasoline, no key fob, automatic transmission, no fancy heating/cooling system, etc. etc.) Todd was great when it came to finding a vehicle I absolutely love and enjoy driving. He had no problem with me wanting to take the car I ended up purchasing to J4 Automotive for a vehicle inspection before the purchase was completed. He even took the car on a second test drive on the interstate heading north to Great Falls to see how the car would handle interstate driving while we were in a thunderstorm with heavy rain and wind. Todd gave me a fair trade-in value for the one car, and my new car was completely paid off. I love my new 2015 Toyota Yaris. Elk Mountain was a major improvement over the other dealership I went to last year. I highly suggest Elk Mountain Motors when it comes to purchasing a good used vehicle because it was an easy less stressful and honest process.
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September 2023 by Kimberly H.
I'd give them zero stars if I could. Bought a truck. Nothing but issues and then told not even the original engine. They tell you they'll call you back, they don't. They'll tell you your vehicle is in the shop, but won't tell you where. Bought my vehicle a few months ago. Drove it a total of 2 weeks and they've had it since.
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September 2023 by James McRae
In January of this year (2023), i was told to bring my 2014 Subaru Outback to Elk Mountain motors for them to sell it for me on consignment for the amount of $9,500. I detailed and cleaned the vehicle, and delivered it in perfect running order. They did tell me that the oil light came on, which i had forgotten to add a quart when i noticed it was low prior to delivery. They added said qt of oil, returning the dashboard to indicating ZERO isses. No issues came up during multiple test drives, including 3 by the buyer of the vehicle. On Feb 25th, i received a call from Sam at Elk Mountain requesting a lower sales price, at which point i agreed to come down to $8,500. (This doesnt include their markup, it is the amount i was due to receive, and have a signed contract for) They worked out a deal with their customer, who purchased the vehicle (on or about Feb 27th). On Weds, March 1st, 2023, i stopped at the dealership hoping to collect my check for the sale, however, they do have 15 days as stated in the consignment contract. Sam (the salesman i dealt with both times) told me that the customer came back 2 days after purchasing the vehicle because the check engine light came on. This could very well be the result of what the purchaser might have put into the gas tank. I was told they had an appointment to have it looked at on that Friday, March 3rd. I stopped in there again on Monday, March 6th, and was told the buyer took it in, the person who "looked at it" erased the code in the vehicles computer, and sent them on their way. The light allegedly came back on 10 minutes later, and the buyer scheduled another appointment for that Friday, March 10th. Saturday the 11th, i stopped in, and Todd (another salesman at Elk Mountain) told me that they were still having the vehicle looked at, and that they suspected that the check engine light was the result of a Catalytic Convertor, or possibly an O2 sensor that failed. I pointed out that Monday was the deadline for them to pay me. I told him the problems that developed after the customer/buyer took delivery of the vehicle are not my responsibility or problem. The catalytic converter could have failed due to some cheap additive to the fuel, which is known to plug them. Even if its just an O2 Sensor, these were functioning normally when i delivered the vehicle to Elk Mountain, there was no Check Engine light, only the low oil light, which i aknowledge i noticed prior to delvery, and forgot to add a qt to the engine. The new problems have nothing to do with normal oil usage of an engine with 180,000+ miles on it. On Monday, March 13 i received a call from Todd at Elk Mountain informing that the customer was returning the vehicle the following day, and that i could pick it up after noon on the 14th.As with any used car sale, the buyer of the used vehicle, agrees that the purchase is "AS IS", and no warranty is implied. An extended service contract is available to buyers, however i dont know the terms of the sale whether the buyer opted to buy that. The bottom line in all of this is that once the vehicle is sold, the dealer is to pay me the agreed upon amount, not string me along and refuse to pay me because the customer developed issues post-purchase, which the "AS IS" paper they signed as a standard used vehicle purchase contract, does not allow them to return the vehicle 2 weeks later, with unspecified damages that the dealership is now telling me are my problem. The owner Bob called me attempting to get me to come in and meet with him in an effort to further bilk me out of money. I am now actively pursuing criminal Consignment Fraud charges against them, and filing a lawsuit to include over $10,000 in losses of business income due to being down a vehicle for the last 5 months.Dont buy from these scam artists!
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July 2023 by Bridger Lensman
Sam is extremely reasonable and helpful. He was upfront, honest, and willing to work with me. Highly recommend.
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July 2023 by Lyle
This place is a SCAM!!!!!!!!!, THEY WILL SELL YOU A VECHICLE THAT NOT IN ONE PEICE AND WILL LET IT LEAVE THE LOT, THANKS TO THIER HEAD MECHANIC, WITH THAT THEY WILL SEND IT TO THE MECHANIC ELSEWHERE AND IT WILL BE THERE FOR A COUPLE WEEKS, BFORE GETTING YOUR CAR, THEN WHEN YOU RETURN THE VECHICLE, THEY WILL SCREW YOU OVER......DONT SHOP HERE....
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May 2023 by Ted Bidon
It was a good experience. Very satisfied. Edit: 5/2/23. Trouble is a brewing. Todd Harris has provided multiple promises and excuses, but no title in over a month. Hope to get this resolved.
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May 2023 by Sheridan Bartman
We had an amazing experience we were in and out in less than an hour and got the car we wanted and a more than fair price for our trade in
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May 2023 by Anna Selzer
BIG THANK YOU! Todd your honesty with numbers and friendly service, feels good to buy local! Happy with truck! Buy from here don’t deal with dealers ??
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November 2022 by Sam Schowengerdt
Awesome dealership! Bought a truck from here and were very reasonable. I found out the window on the drivers side was broken right after I had bought it, and Todd offered to pay to fix it. Super great guys! Highly recommend buying a vehicle from here.
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November 2022 by David Follette
Friendly sales people and accommodating as well. I looked at a vehicle my friend was buying and the salesman was forthcoming with issues and I didn't spend extra time trying to play the vs. game. Recommend this place for your next vehicle.
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October 2022 by Friday Knight
I don't usually write reviews but Elk Mountain took such good care of me when things didn't go as planned. Sam Smith went above and beyond to take care of me. I purchased a truck from them and prior to releasing the truck they noticed some things that needed to be repaired. They arranged with another company for the repairs. While driving home one of the repairs failed and I was stranded. Sam Smith dropped everything on a Saturday and traveled 100 miles to trailer the truck and me back to have the truck repaired. The coordinated the repairs and got me back on my way.
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June 2022 by Sardonic A
Got a good deal on a 2002 Ram 1500. Solid truck that needed a little cosmetic work. They were willing to work with me and my bank's slowness (out of state institution). Sam and the rest of the staff are great to work with and I recommend anyone look here.
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April 2022 by Danielle DuBose
Best car buying experience! Todd Harris is the easiest car salesman I have every worked with!! Being from out of state I’m used to pushy salespeople and I wasn’t pushed he let me take the car to my mechanic to make sure all was well with car before buying! Would 100% recommend everyone to buy a vehicle from Todd!!
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April 2022 by Michael H.
Shocks springs shot , radio shorts out , steering column boot ripped , cv joint busted , lifters bad, they refused to repair. asked who inspected it said they didn't have a mechanic they drove it and sounded fine. Would not recommend this place to anyone. they know the cars are busted and still sell them to you
