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December 2023 by Cheryl Russell
Almost every time a package has been shipped to us via FedEx, they have claimed the weather prevented them from delivering it, even though we had driven the road with no problem at all. Several times UPS has delivered a package to us on the day FedEx insisted the weather prevented their delivery. When my husband told the FedEx representative that, she said, we get that all the time. Obviously they use that excuse frequently. I would never ship a package via Fedex. They take the money and then expect the recipient to do the work.
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May 2023 by Jamie
I have packages delivered 3-4 times per week and I will literally change vendors if they ship FedEx. Fed Ex is Seriously the laziest parcel delivery service in Helena. Packages never make it to my door- if I ever get them. Zero respect for my property or packages. They are either left at the neighbors’, up the street, or at the bottom of the stairs for me to carry up when I get home. Last time I was actually home and heard the package hit my door hard as she literally threw the box from the bottom of the stairs. If you don’t like your job you should find another one. Amazingly the guys in the brown trucks never have an issue. They are respectful, timely and conscientious.
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July 2022 by Nerissa Ramos
This is second time that Terry called me confirming my address and glad she called because I already moved out of state.Package is very important waiting for 2 years. She forwarded to my new address. Never had any courier that will extend their service voluntarily. Staff are really ? ? awesome. Thank you FedEx Helena MT. ?
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May 2022 by Daryl Anderson
People were friendly and got it done
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May 2022 by Robyn Siegers
Helena FedEx is the worst!!!! They now use a contractor to "deliver " to my area. They either leave it in a box 4 miles from my house or keep it at their facility..... when you call you can't even speak to a live person.!!!!
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May 2022 by Alan Fewel
Very helpful in locating my lost package
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October 2021 by John Lewis
Online tracking said delivered. Left at frontdoor. Maybe! But if it was it definitely was not my door. No one knows where my package is. Incompetent.
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June 2021 by William Howland
Never delivers on time. Use another shipping meathod if on time delivery matters.
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May 2019 by Michael Willimas
Forgets to deliver packages to addresse marked hazmat. You know it's on your truck!!!
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September 2017 by aaron erdelyi
Because I work at the Helena Hub!
