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December 2023 by M G.
Bought a truck that was supposedly inspected. Immediately started having problems with it. Burning smells, hard shifts in the transmission, etc. Had a diagnostic run at a different garage we trust because they couldn't fit us in for weeks. Diagnostic said they mustn't have even looked at the transmission fluid because it was black and should have been changed 30k miles ago. Took it back for service and was misquoted by $300. They tried to tell us they were the cheapest service in town, which is a lie because we had already been quoted by others for lower, they just couldn't get us in for another month. Don't even walk through their front door. Lying trash.
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June 2023 by Michael R.
The biggest snakes I've dealt with on this planet! Bought a used car from Al the biggest liar on Earth. Promised a full diagnostic and full detail. I got a 15 point inspection and hand wash, and three drops of gas in the tank, 5 miles after buying, the service air bag light appears. This code was obviously cleared so they could sell it since it is a 3000 DOLLAR REPAIR. They refuse to do anything about it. Pay half, take the car back, nothing. Manager Chris is a piece of human dung. DO NOT SHOP HERE. this is the second time I've been screwed over here. Fantastic acting job, until they have your money. Unethical lying crooks.
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June 2023 by Mike C.
Lithia's used car 60 day/3000 mile warranty is worthless. They refused to honor my 100% parts and labor warranty and charged me for the repair to my truck, which didn't fix the issue. Don't ever trust a Lithia dealership to honor their warranty. Go buy a car from someone else.
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October 2022 by Rebekah F.
I bought a used car from Lithia in Helena in November 2018 and have regretted it ever since. I foolishly bought an extra warranty which supposedly includes lifetime oil changes. Although I get my oil changed regularly, I have only taken the car to Lithia twice for an oil change because the people in the service department have not been helpful. I get no answer when I call to make an appointment. I tried making an appointment on line and when I went in, the rude receptionist said I had no appointment. When I showed her the email confirming the appointment she said it was a problem with the system. I just called again -- no answer even though they are supposed to be open now. Needless to say, I won't be buying a car from Lithia in the future.
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October 2022 by Chine Strobel
Love my new Silverado! Marty Solgat made the hope process easy. Great customer service! Will definitely recommend Marty and Chevy Lithia to anyone looking to buy a vehicle! Thank you Marty!
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July 2022 by Matthew C.
Well last year I bought a car for 35K from Lithia Chevrolet and paid extra for a trailer hitch. I needed the hitch because I was moving and wanted to tow some stuff up. So I took the car and drove down to the other state of Commiefornia, which I was escaping, and rented a uhaul trailer for our trip. When I attached the uhaul, the lights didn't work properly, and there was a question on whether their trailer, (which was old and beat up), whether it had good wiring, but it was the only one, so I just drove back toMontana with it, even though it no brake lights, or turn signals, or flashers, and not solid on lights.When I arrived I returned the trailer, somewhat forgot about the trailer issue, and went on with my life. A few months later, I bought a trailer for myself, and when I connected it up, there was the same problem! No turn signals or brake lights, only just solid lights. So I began to suspect that the brand new trailer hitch was to blame. Just in case however, I had my trailer rewired and replaced the entire harness. When I did that and then rechecked, it still wasn't working and so I knew it was the trailer hitch on my car. So I contacted Lithia Chevrolet Buick GMC and explained the problem, and although they said they could fix it, they also said that it had been just over one year, and so I'd have to pay!I scheduled the repair anyway, and thankfully after explaining everything and the circumstances that prevented me from understanding what the problem was, ultimately they stood behind their work and did NOT charge me for this repair. Thank you Travis, and the manager that made that decision. It's wonderful when companies stand behind their products and don't hide behind technicalities that miss the overall point of the entire thing. Good job!
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May 2022 by Sheila D.
Scheduled my pickup for a recall service appointment. I called four times in the days preceding the appointment as I needed to know how long they needed my vehicle to complete this service. No one ever answered the phone and I left four messages. None of my calls were ever returned. I have plans to buy a new truck within the next six months. At least I know now where NOT to buy it. If this is the best customer service they can offer I will take my business out of town.
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February 2022 by Carol B.
My only issues with Lithia in Helena are with the service dept. I understand in today's world that quite often when a person calls on the phone that voice mail is the most common answer. Of the more than 20 times Iv'e called Lithia, Iv'e talked with a person exactly once. Inside the dept., employees give the impression that they are being bothered by one's presence, and it typically takes a few minutes to receive a welcome. These are seemingly small things, but are big to customers who invest a lot of money into vehicles. This is a management issue, hopefully management can relay the importance of answering the phone, even if the person is asked to wait, and welcome everyone when they arrive and relate to the customer that they will be with them asap to take care of them.
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February 2022 by Joan H.
Supposed to take delivery Monday of a used car I purchased. Didn't happen because they hadn't even had their shop go through it yet. Tuesday, same thing. Wednesday, done at the shop. I'm I've been waiting OVER 4 hours. They list the keys. My time can be wasted but they can't get a replacement key made. Manager refused, REFUSED to refund my money or give me his name. Think again before doing business with these jerks. And now they treat me like a criminal b cause I refuse to allow them to waste any more of my time. I don't see any men waiting around for them to find keys.
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March 2021 by Sheila S.
Shyster, shady, crooked, and a little crazy. We went in February to see what they had available, we were looking for slightly used. We were completely upfront about what we wanted, and told them ahead of time we wanted to trade our car, which was probably our first mistake. We drove the slightly used, came back, and our salesman was gone. New salesman came up and put us in a new Buick that was roughly the same money with all the d*** dealer's incentives, so we thought we'd try to make the numbers work. Salesman presented us with an offer, including an extended warranty that was WAAY out of line. We asked why so much and what did it cover? Salesman couldn't tell us and left to go get the "finance manager". We told him to make it quick, cause we'd already been there 2 hours getting batted back and forth between salesmen and had other things to do.Finance guy came and told us it was a "Blanket warranty". I asked "what does that mean? How long are we covered and for what?" He kept repeating "blanket warranty" until I finally asked "Ok, is this for 100 miles and 100 dollars or 5 million miles and 5 million dollars?" and he got frustrated that he was being called on his game (basically, the extended warranty was the exact amount of our trade) and he stomped off. We grabbed our key to our car and left. "Finance manager" chased us down the walkway (outside of the dealership mind you) and told us we were unreasonable and to never step foot on a Lithia property again. We said no problem and left. We wrote a comment about this on their "contact us" and within an hour, I was on the phone with Adam Miller, who said he was a manager (he couldn't say what kind, as apparently they have several managers even though an 8-year-old could throw a ball from one side to the other of the dealership) and was just shocked at what happened to us, wanted to make it right, how do we earn your business, will throw in $1000 discount, etc. Well, he emailed us a quote that was more than the original, then when questioned, he said he made a mistake and changed some numbers. At this point, the shade continued, so we declined in the best way you can decline a car dealer...we didn't respond. Fast forward, we are opening mail and thinking to ourselves "What is this from Mountain America Federal Credit Union in Utah?" It is paperwork explaining how they came to their decision on financing us for the car! We did not fill out an application, never signed anything. Highly illegal. They were just ticked off we wouldn't roll over and take their garbage. How did they get our info you ask? We bought a car from Lithia Dodge several years ago, that's how. They are all one big family and if they can use each other's contact info to screw their customers, they will. Run far and fast from Lithia anywhere. Lithia Chevy in Helena is crooked, but Lithia Dodge is just as crooked for allowing our information to be used for a credit check with zero authorization. I'd probably stay away from that credit union too, as they keep company with some pretty sketchy businesses.
