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July 2024 by Miley Solich
Items I needed are there.
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July 2024 by Lana Iddles (Lana Banana)
Didn't have what I was looking for. Huge store but staff very helpful.
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July 2024 by Alan mosley
Love it but wish they had more help
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July 2024 by Ken
Their phone system sucks. Finally got to an associate and was put on hold. Hung up after 6 minutes. Went to Home Depot and bought all my materials.
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July 2024 by Ian Mealey
Good luck getting any customer service over the phone. They just send you to a line that rings and rings until they hang up on you.
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June 2024 by Joan Burrington
It's a wonderful store
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June 2024 by Jeffrey Scammel
Purchased new washer and dryer, the washer was damaged, had to order replacement. Replacement was here faster than quoted, and no damage. Customer service was exceptional. All employees were awesome and very understanding. Will definitely come back.
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June 2024 by Jacob Schwarz
Cindy was very professional and friendly. She help find exactly what I need.
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June 2024 by Collin Kelly
This place has the slowest customer service of any place I’ve been. There is no consideration for people’s time. Placing an order online means nothing as you’ll still have to wait upwards of 30 minutes just for someone to get the item you need. Better to just find it yourself and don’t bother asking people for help.
There was one person who was very kind and I can tell they’re short staffed. But it’s still very frustrating.
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June 2024 by Jason Mell
I am very impressed by with the Lowe's Pro department. It is always intimidating trying to figure out all the materials for a project. I recently remodeled my deck. I worked with Colton in the Pro department. I showed up with the dimensions of the deck. He was able to provide me with all the decking material needed for the project. I did come up short on a couple materials but that was due to me changing the stair layout and were a seam in the boards were. Overall the experience has alleviated a lot of stress from me. The only issue that I have is that Colton doesn't sound like he makes any commission on his sales.
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June 2024 by Anthony Joyce
Service around the store was awesome, and we were often asked if we needed help. Website was easy to use and led us to what we needed by aisle and bay numbers.
However there was no checkout staff and we were forced into using the self-checkout because of this, further contributing to less jobs for the community and more corporate profits.
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May 2024 by Heather Kalchbrenner
While I prefer Lowe's to Home Depot and the selection at Lowe's, it is extremely difficult to find help or a cashier. On a busy Saturday afternoon there are NO cashier's other than self-checkout.
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May 2024 by Larry Heigh
Fast and efficient.
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May 2024 by Bj gneiting
A big thank you to Laura in appliances and Allen in loading at the Helena store. Both were VERY helpful.
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May 2024 by Cameron Greer
I find it amazing that Lowes can't look a purchase when the Name/Date/Store/Credit Card used are all known and within the past year. The customer service is very poor. One person says "come on in and we can look it up for you no problem".....drive into town.....the next person says "we can't do that".
So they submitted a request to look up the info, with a "we'll give you a call".
No follow up. Stop in the store to request the info again and stand there for a half hour waiting for the manager.
I won't be going back to Lowes.
