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February 2024 by Lexi Hayes
When I came in to get home Internet, Jaime talked me into getting phone service as well. My gut told me not to do this, but He was so nice and kind and patient and I left with a new phone and a home internet router. I was very confused about the details of the contract, but Jaime assured me that no matter what, all I needed to know is that I would be paying X$ a month for internet+phone. 3 days later I received my bill for much more than I had agreed to. I went in to speak with Jaime again and was really disheartened to find that he was not the same kind and friendly person that he was when he talked me into the phone contract. This time when I asked him what had happened, he was rude and short and annoyed. The first interaction, we chatted a bit and I told him a bit about myself ; that I'm a single mother and a widow who lives off of a very small income. So I don't believe that he intentionally conned or scammed a struggling single mother, but I do believe that there was some sort of training issue. This resulted in a lot of emotional and financial stress for me. Thankfully I was able to talk with a service rep over the phone who went above and beyond to try and help me. I am giving this store 3 stars, as I love my home internet and my new phone. In fact, I've never had a nicer phone and I'm grateful for that. But I will say that I wish I could go back in time and stay firm about only buying home internet and staying with straight talk for phone service. This contract is definitely out of my budget. Oh well, life works in mysterious ways and I'll make it work like I always have. My advice to new customers : KEEP the hand written piece of paper they give you on your first day of purchase. This will be your only proof of what you were quoted. And listen to your gut. Thank you !
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January 2024 by Michael Bacon
I sign up for a promotion and was to pay $55 a month. They gave ne $800 off my phone. I was to pay $64 a month on paperless billing for a period of time until they were satisfied I would not cancel services. After 9 months I asked when does my rate go down. They told me my rate was at the lowest rate. They bait and switched me. They promised me one plan and never entered it into their system. The store manager can't even pull up my account on his computer. Calling the customer service agent and was told I have to talk to the store manager in my town. So now I'm just getting the run around. They don't honor their promotions. Customer service is horrible. Many times their phone system is down and you can't even make calls. I'm looking for another service now. It will not be Verizon either.
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January 2024 by Aleah Liedle
Jaime was extremely helpful and kind with setting us up with our new plan. He was personable and professional!
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January 2024 by Jerry Murphy
Very friendly and knowledgeable of their devices ...
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December 2023 by PonderousCash
Jaime and Anthony were great! So much help and patience it really made a merry Christmas for me, my business and family! You guys rock and look forward to seeing you guys again!
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December 2023 by Wes
No doubt the worst cell service I've ever had. I dealt with straighttalk for 10 years and will gladly be going back to their terrible customer service just to have a phone that works in Montana.T-mobile seems to have no interest in retaining customers or helping them actually recieve the services they paid for. Will probably be charging back my account for services not recieved.
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September 2023 by Brady Oneil
The team here works really hard to ensure everyones needs are taken care of. I'm surprised the extent to which they went to resolve my concerns about smartphones. Good job T-Mobile Helena
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September 2023 by Josh Hamilton
Very shady employees. Be careful y'all. They will sign you up for services that you did not request. Corporate needs to audit this place.
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July 2023 by Brad Bay
The staff was incredibly friendly and helpful but unfortunately the services we received were horrible and an absolute waste of money.We bought a prepaid SIM to use our foreign phones in the US and we barely got reception for the whole trip, this even includes fairly large cities like Helena and Great Falls. At one point we didn’t get reception for two days in a campground so we had to pay roaming charges and revert to our old SIM card just to let people know we arrived safely.After this we pretty much relied on hotel wifi at night. On our next trip to the US we will definitely be going to a different provider, there is no way the signal could be worse than this.
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April 2023 by Peter Gardzina
We have been with T-Mobile for over 4 years after 11 with Verizon with no plans to leave T-Mobile. The bill is the same each month and the service we get is outstanding. I would like to recognize Jaime who went above and beyond to provide some of the best service we have had. Everything he told us was true. It is people like him who make you want to stay with T-Mobile. Many thanks Jaime!
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April 2023 by Bonnie Kosky
I had to go in to get a new phone and was impressed with the staff Jaime, one of the stores managers helped me and was open and honest about the products was very versed in each one and gave not only me but another customer important and helpful advice that helped us make the best decision on our purchase. He also upsailed items without pushing it on me and I didn't walk away feeling like I'd spent too much money or that I was taking advantage of. Very professional sales team.
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April 2023 by Duane McGregor
I cancelled service over the phone and switched to Straight Talk the beginning of January. I was billed for the rest of January and February. I was told over the phone that being I did not have my pin number I would have to go to the store and they could help cancel. Being I was billed $120 dollars for January and February, I was expecting to get a pro-rated amount of money back for January and the full amount for February. The store associate informed me that because the free 3rd line I never used was not cancelled by the associate on the phone, and there were no notes in their system that it was being cancelled, that they could only refund $50. As I believe I was due at least February's total I was auto billed back to me, they stated because their associate over the phone left no notes of this. I believe they do this to many people as a way of getting more money from their customers after they cancel service and do not type the notes of this as their "Proof" that the customer must not have stated they wanted to fully cancel. Use any other phone company as this is as crooked of a Ponzi scheme as there is.
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April 2023 by Hettie McGregor
Service is worse than Verizon even though maps show comparable coverage. They raised our rates after we were told our rates were locked in. When I called customer service to ask why I was told it was a company wide increase and there was nothing I could do about it. I decided to switch carriers and it took hours on customer service phone calls to get T-Mobile to release my phone number so I could take it to a new carrier. Then T-Mobile charged me for the entire month instead of prorating the cost for the unused days of service. Then they continued to bill me for the next month when I didn't even have their service. After calling the customer service line they said I had to go into the store to resolve the issue. The in store manager said they could only refund $50 not the entire month's bill because when I spent all the time on the phone with T-Mobile getting my phone number released - the service rep didn't know that I wanted my account closed. T-Mobile uses any excuse possible to take extra money from people.
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April 2023 by Smokey Harding
Jaime the assistant manager is so great! He has a great attitude and seems to really enjoy his job. He was very knowledgeable and went above & beyond for us.
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March 2023 by Michael Li
Anton was a great sales representative. He answered all of my questions and make recommendations based on my situation, helped me found the best plan and even a new phone. The transitioning of becoming a T-Mobile customer was stress free and nothing but great experience. Thank you, Anton.
