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September 2023 by molly delcurto
Ordered a moving truck a month in advance. When I went to pick it up they did not have that size and only had a truck double the size I needed. I had to take that truck and had to pay for the additional cost.
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July 2023 by Jim Bard
I checked on line for a one-way rental of a truck and 12 ft ramp trailer from Helena to Phoenix. The results came out to be around $1,200. I was happy with that price. The following day, I called spoke to an agent and he confirmed the same price within a few dollars. But when I arrived, the agent said all they had was a 9' trailer and the only truck available was 60 miles away and I would have to go get it. Furthermore, the 12' Ramp trailer sitting on the property was going to cost me $8,000 for the oneway trip to Phoenix. I pointed out that I had basically gotten a more satisfactory answer on line and in phone conversation. They apoligized but said it was beyond they're control.So thumbs up for courtesy and promptness of answers but thumbs down to UHaul for it's lousy communications process.
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May 2023 by Aurora Landis
When I first came in I was looking for a truck. I was told by Jennifer (the manager) "Good luck with that"! When I asked for her name and supervisor she then told me she was the manager! I couldn't believe it. After contacting another employee Josh, him and Chris went above and beyond to help me get in a truck that I needed. Thank you guys so much for everything. They made this awful experience a pleasant one!
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April 2023 by Liudmila Karaseva
The assistant manager, Chris, and Jennifer at 990 E Lyndale Ave. were phenomenal!! They went above and beyond in helping me when not even Traffic for U-Haul did. They saved my day and helped me get a same-city pick up and drop off truck when all the one-way trucks were not available, even though I had a reservation that I made a month prior. Their help and service was so monumentally helpful and I am raving to all my friends and family about my experience with Chris and Jennifer at the 990 E Lyndale Ave location in Helena.
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February 2023 by Ryan Faught (Faught a Lion)
The people were awesome super friendly and knowledgeable
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November 2022 by Christopher Leith
Just called them on Election Day as I needed to 40 lb propane tanks refilled for my travel trailerAssociate said there was nobody with propane tank refill certification so they cannot do it at this timeAt least they gave me a hint to another location and yes the other location can do it
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August 2022 by Jennifer Balkowitsch
A week before my visit I called and went over pricing with the manager David. I left the conversation feeling prepared. I came in today to pick up all my supplies with no issues! I haven’t ever had such help before!
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August 2022 by Deb Dvorak
The employees David and Samuel are very apathetic. To add to that, they are opportunists. All they wanted was to take my money. Please, if you are a woman, take a male friend with you. I felt I was totally taken advantage of.Customer service...WHAT customer service?!?!?
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July 2022 by Mtmama
The manager at this location is phenomenal. He goes above and beyond & possesses a genuine care for his customers. Dennis, thank you for being so kind and understanding. You've truly set a bar when it comes to customer care. And I applaud your integrity. I hope uhaul sees what an asset you are to their company. Courtney, thank you for keeping the building clean & comfortable. You also do a great job & your friendly demeanor is refreshing. Hats off to this store. You are far above the one down the road where the manager is pompous and arrogant. Clay if I remember correctly.
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March 2022 by Anna None
The service is amazing.... The staff is very friendly and helpful. I cant say enough good things about the manager.
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November 2021 by Mommy To4perfectboys
The store on Cedar Street needs new employees or at least ones who actually want to serve customers in a helpful, friendly & efficient manner. The men there are arrogant & lack the ability to genuinely care and treat their customers appropriately. The manager himself was an absolute nightmare & I'll never return to this location again.
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September 2021 by Wayne Phillips
Wanted propane. Kind, helpful, professional and quick!
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August 2021 by Shawn Frazier
Good experience overall, could've been better but got off to a rough start. The manager, I think his name was Tristan, was very helpful. Only rating 4 stars because U-haul moved our reservation pickup location and time without notifying us. Tristan was able to salvage a frustrating situation and even sent someone to come pick us up.
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August 2021 by Rocky Kenyon (Rocky'sRoad)
Second bad experience with this company. Got a storage unit and when the month was expiring I called to pay over the phone because the website wasn't working with any of the information I put in and customer support just said to call the location. so when I called this morning after getting a text and an email saying I owe an extra $20 because I never paid I kept repeating that I called at the end of the month and gave this old sounding man my card info and he said I was good to go but whoever was on the phone just kept repeating no you only paid July...But I also kept saying obviously I'll pay again I just want to make sure the late fee is taken off because whoever took my card information over the phone didn't put it in and he just kept saying oh I only see a payment in July do you want auto pay, july july july?!? . But yes we've already made that very clear it would be nice for somebody to acknowledge the fact that I literally said several times I called somebody and they took a payment end of July so you should take the $20 late fee off and I'll pay again since somebody there couldn't do a simple process completely. But I just hung up and said I'll deal with it when I get there because nobody acknowledged the late fee or if they were going to take it off and i'm really not going to accept any excuse because there is none.
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August 2021 by Derrik Haley
I've been trying for the last three months to get a job at this place sent in numerous applications they won't even pick up the phone during store hours
