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January 2024 by Paula E.
We worked with Mike at Bitney's to furnish our entire condo in Whitefish. All we can say is "what a find". The selection in this store met all of our needs. Mike made such a big effort to find us everything that we desired and helped with coordinating sizes and color schemes. He actually came to the condo when it was gutted to get the layout for planning. The furniture was top notch and we are so happy with the expertise he offered in making sure every detail and request was met. From the order to the quotes, to the on-time deliveries and willingness to hold items before the condo was move-in- ready made our experience stress-free. At the time, they were having the Labor Day sale and Mike made sure we benefited in every possible way. To top it off, when they delivered the furniture, they sent the "A" team of Talon and Mason! These guys were so careful from bringing tarps and taking their shoes off at the door, being extra careful navigating up a spiral staircase and placing the furniture just perfectly. They were such a big help. We can't thank the team at Bitney's for making this project seamless and possible. We are so grateful and highly recommend this gem.
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August 2023 by Jackie Lee McClement
Found the perfect sectional and it was on sale! Trish as very sweet & never pushy! Looking forward to shopping for many more pieces for our new home!
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July 2023 by Anita Emerson
Great customer service. Aaron was very informative and patient with all of my questions!
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May 2023 by Stacey Saunders
Everyone in there is stuck up. Don't come over to help you. I got my furniture at Conlins. Great staff, very helpful. Very pleased.
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April 2023 by Machelle Gatewood
Bought a beautiful dresser and a shelf as well as 2 gorgeous lamp the staff was amazing and the prices are reasonable definitely will be coming back
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March 2023 by Sara Berard
Trish was helpful, kind, and patient and the prices are super reasonable. Picked out a sofa, desk, chest of drawers, cube shelving, and metal bed frame and stayed under budget. Thank you!
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February 2023 by Julia
After we got the couch it turned to be too tall for the area. When we called to schedule the return we missed the 7 day return period but they were willing to take it back. We end up keeping the couch as it was very comfortable and the price was good, we ordered a shorter legs. But we really appreciate the willingness to work with us. Thank you for great customer service.
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December 2022 by Ron P.
I purchased a quality Easyboy rocker/ recliner and one of the 3 support springs just snapped into ( I only weigh 150 lbs). Took over 3 months for Britney's' to get the spring and am now having problems getting the part installed, contrary to the promises made by the service department
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June 2022 by Dallas Ostrom
Great customer service. Ordered furniture from them got a call later to let me know the price would be less than what was quoted. Highly recommend.
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April 2022 by C Cady
I’ll start off by saying the first half of my experience was great. I worked with Aaron, he ordered me the couch I wanted. Then we’d call to check on the couch.. and the different sales team would give me different answers like 6 months, 9 months… maybe a year. Then the next day my couch was there. I ordered an ottoman to go with the couch. Upon picking up my couch, I was told my $500 initial payment (deposit) on the couch was not recorded and I’d have to talk to my original sales man who was out that day. So I paid the $3250 and had a receipt saying paid in full and signed by the employee. I then went in to pick up my ottoman about a month later thinking they would apply the first $500 to the balance of the ottoman. When I walked in they told me they did find it and it was applied to my couch and not my ottoman. So $500 went missing somewhere. I asked them to apply it to my ottoman which they would not. I asked for the manager, he came out and started laughing as if $500 was no big deal to lose. I work very hard for my money, and I was happy to have paid for this outright vs on credit. I provided the text message saying I had to pay for my ottoman upon pick up of the couch, I provided my receipt of cash and my receipt for the deposit of $500. So I owed $249 which I was there to pay and pick up my ottoman. I asked to speak to the owner, they would not let me. I asked to speak to the store manager, they would not let me. I asked to speak to their accountant, was denied that as well. I called back the following business day to ask for the owner or manager and was hung up on. I would have liked to give this store a positive review, unfortunately I am having to take them to small claims court. I would never recommend sending anyone to this furniture store. They are suppose to be a local business and all they are doing is screwing the community. I worked with Aaron, Lance, Travis, and Matt. Hopefully after small claims court I can get my money back and order my ottoman through conlins. My attorney had no problem taking this on as he said it’s an easy win. I’m posting as a buyer beware.
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March 2022 by Tonia Hall
Bitney's itself has a large selection of furniture and decent pricing plus sales and coupons. We purchased a table set, a hutch and a dresser.However, the sales lady Trish didn't call us back when she was supposed to... THREE times. When she did finally call she was rude. I don't recommend that salesperson.
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March 2022 by Robbee Wisher
These guys bent over backwards to help me. Im very happy with my recliner, and the service they provided me.
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March 2022 by Zach Galvin
We were approached the moment we walked in and helped. Didn't have what we were looking for but we will return for future needs.
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November 2021 by Brandon Trust MONTANA REALTOR
Nice showroom and lots of inventory. Customer service was great with multicolor people asking if I needed help. I would go here again in the future for sure.
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November 2021 by Troy DeWeese
This store was very large and had a great selection. Our salesman was more than helpful, he even moved certain pieces from room to room so we could see how well it matched with other pieces. He was helpful with suggestions and we were able to find several great items.
