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February 2024 by blinkstrike143
These guys are great. While mechanic/tire shops seem to struggle sometimes with customer service, they just nail it. No over the top pressure to buy different, or major upsell, just quality, fast service. I had new tires and a couple wheels straightened in about 40 minutes. There's a reason we buy all our tires here lately.
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January 2024 by Michael Johnson
Great price Great service
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January 2024 by Melanie Ertzberger
Service guy was very helpful.
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January 2024 by matthew ortega
they fully excepted me even though I'm full on gay
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January 2024 by Katie Watts
Definitely will not be using this location of Discount Tire again in the future (and perhaps not the company as a whole) – – though the prices are competitive and the appointment was timely and quick, their customer service & communication is severely lacking. I had an appointment to get new tires on my truck and before it went on the lift they discovered one sensor was malfunctioning. I gave the go-ahead to replace it and walked across the parking lot to have lunch while waiting for the work to be completed. They called and let me know that my truck was done and also informed me that there was another malfunctioning sensor. Upon walking back over (3 minutes later) the truck was off the lift and parked as though it was ready to go. While checking out and telling them that yes, I would like the sensor replaced, they informed me that they would be able to do it today, but I was now 9th in line and it would take until nearly closing to get the job completed. What is the point of having an appointment to get tires mounted and sensors fixed if they’re not going to complete all the work? You don’t call someone at the end of the appointment and tell them more work needs to be done and then bump them to the end of the line. That phone call should have been made during the appointment when they were checking the other sensors. Disappointing experience, but these kinds of experiences have been typical the past few times I’ve dealt with Discount.
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January 2024 by Adrianna D.
Discount tire has been my go to for tires for as long as I've owned a vehicle. The company is reputable, they care about their customers, quick turnaround time, and continued assistance beyond just installing tires. My complaint with this location is its really hard to get someone on the phone, they are short staffed, and always seem overworked. Outside of this and even when they are swamped they still help their customers and care.
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January 2024 by Bradford Emmert
Friendly well educated staff. It's where I'll go for my tire needs.
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December 2023 by Cody Jensen
Do not tire shop here. Horrible customer service. We bought tires and struggled to get them on for over a month. Finally got fed up and brought them somewhere else to get put on......
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December 2023 by Hannah Nicole
I’ve Been going to Discount Tires in kalispell for 3 years and they have treated me so well and been very kind and helpful! recommend highly!
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December 2023 by Larry Cutrone
Great, friendly service!
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December 2023 by Lana Jensen
Had studded directional tires switched out and thankfully my son noticed both front tires were mounted backwards....I tried calling 5+ times and waited a minimum of 20 minutes each time and they NEVER answered there phone.... stopped by after work and the Manager was standing at the computer, he did not acknowledge me nor say he would be with me shortly....10 minutes passed and he finally asked what he could help with....I understand being short staffed, but simple common courtesy goes A LONG WAYS in my book....service was very disappointing.
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December 2023 by Cary Noneyabusiness
I love DT but there’s nothing more frustrating than calling the store being asked to hold and then sitting on hold for 30 minutes and they never get back to me. I’ve given DT thousands of dollars through the years. It would be nice if they treated me as such.
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November 2023 by Richard Corbin
Do-not-do-a-Walk-in anytime soon. They are GREAT but swamped to the max with seasonal winter-tire switch-outs. I literally mean SWAMPED.I had a flat that ruined my tire and was forced to do a walk-in, no appointment.I arrived around 10-ish am & left around 4:00 pm. They have a great location in a huge shopping district. I shopped and had Lunch & Supper while there. They have the best chairs I've ever seen in a waiting area. Ultra comfortable and I have severe back-pain. Please see photos. They asked for my telephone number so that they could keep me updated as to when my car would enter the garage and when they would begin working and when finished that way if I was still out walking around in the shopping centers or the restaurants I would know the status of my car and I thought that feature was super great. The staff are super nice and that's a great compliment from me cuz I'm very critical of customer service. These guys were literally swamped with appointments I mean the line of people was almost to the door and they never lose their cool they're always very polite they always have a smile for you and that is impressive working under pressure. As well as those lines were they were rapidly shrunken but they would quickly build back as more brought their cars to have their tires serviced. I would highly recommend Discount Tire in Kalispell Montana.
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November 2023 by A Johnson
My family and I love it here. Fast, friendly, and always much cheaper than most places around. Love the warranties too and that they are nationwide because we travel a lot. Most of all, I love all the friendly team members. They go above and beyond to help you and fit you in as busy as they are! I work with Zac a lot, and he's pretty awesome! Thank you
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November 2023 by Brian Camp
I HAD been a customer for years from Georgia to Montana. The Kalispell location has ruined that.I was unsuccessful in getting anyone on the phone for A WEEK, being placed on automated hold each time, having never spoken to anyone on the phone. I understood that this was a very busy time of the year for them, so I go online where they advertise a 30% avg less wait time. It states they have one SET of the tires I need so I order them. I order FOUR tires and it states my purchase is a success and gives me a confirmation code and explains I have 10 days to pick up my tires. I move to the appointment times, it will not let me place an online appointment. So I begin calling them again, FOUR times over FOUR days, again I never speak to anyone.I live 2 hours away so I decide to drive and just pick up my tires. Again, I call, on hold 30 minutes and never speak to anyone. I show up to pick up my tires and they tell me they only have ONE of my tires."Mike B" whom I can only assume from his card is Mike Blauvelt doesn't understand how I can be so upset. I asked him how the tires I bought aren't there and he cannot offer an explanation.He was rude and was of no assistance. I got a refund and walked out. TERRIBLE customer service from the phones calls to the in person experience, the only thing they were quick to do is take my money in the first place. NEVER again will I spend my money there and a little friendly advice, if you need winter tires you better get them in July because they don't have the system in place to do their jobs efficiently or effectively.
