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November 2023 by Lauren M.
Never coming here again. I spent $1300 on a ring for my now ex fiancé and a little over a month later I came to see if I could return it. Lady told me I was two days too late to be refunded anything and I asked if I could talk to a manager and she basically refused to do anything saying her manager was out of town and just told someone the other day they also couldn't return their ring. I understand there all policies but she wasn't understanding and didn't try to do anything to help me.
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October 2023 by NAA101 Hust
I bought a pair of Diamond earrings from Jensen, The credit card that I had to apply from them they sold/ share my information and it was insane for amount mails that I got to apply for new Credit Cards. And I gave them one of my ring to coated with rose gold but they coated with yellow gold and after wearing it twice the color turn white again, and no I did wash dishes or anything with my rings on. I won’t go to this place again.
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July 2023 by Jeff Z.
I have a sterling silver chain that I carry a small urn of my son around my neck. About a week ago the chain broke at the clasp and we are in Eureka for the summer. Needless to say, there are not alot of jewelers in Eureka, Montana. On a trip to Kalispell a week ago we dropped in to Jensens to see if my chain could be fixed. We were told by the amazing sales person, didn't catch her name, but she has personality PLUS! She said the master jeweler wasn't there, it was her day off, and would be back the next week. On our next trip to Kalispell I dropped in and fortunately the goldsmith, Lisa Darr was there. I explained to her what I needed and she said that she was very busy and it may take a few days. I guess the dejected look on my face said it all and she asked what the chain held. I told her it has my son's small urn on it and she immediately said, "give me 15 minutes and I'll fix it for you". Needless to say my face turned to a smile and sure enough 15 minutes later I had my chain back, completely fixed and shined to a bright silver. I cannot thank Lisa enough for her not just "customer service" but "human service"....I can't tell you how much I appreciate this....I will highly recommend Jensens jewelers for their phenomenal "human/customer service".....
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January 2023 by Patty Longstreth
I went to 3 different jewelry stores to have a battery put in my watch. None of them could do it. So I tried Jansen and the lady there got it done in less then 5 minutes. She’s my hero. I’m also having a stone put back in one of my rings there. This is my new jewelry store. I highly recommend JansenThank you Jansen !!!!
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December 2022 by Opher- Christ
Absolutely love these ladies! Always go above and beyond to help me pick out some new pieces! Jay was super lovely and very friendly to work with?. Helped me look at a variety of pieces before we landed on some earrings and a beautiful necklace ?
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September 2022 by liz shirk
Great selection and friendly customer service! My fiancée bought me a gorgeous ring! Wow!
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February 2022 by Shantel Patin
If you are looking for a beautiful piece of jewelry without killing your budget and customer service means something to you, then this is the place! They have something for everyone. Trish Bras has helped me several times and has become my friend in the process. Wish I could give more stars. The only downside to this store is you will want everything they have and if you have a budget like mine you can't buy the whole store lol
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October 2021 by HeartMom2019 _Britteny
Love coming in to get my wedding ring set cleaned and repaired when needed. The staff is always so helpful and kind.
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September 2021 by Brian Lind
Superior staff. Very nice atmosphere
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July 2021 by Gina K.
All I can say is this store is the kind of store everybody wishes they had in their neighborhood. Every time you walk in their happy you're smiling they're polite they're kind they go above and beyond anything you ever need just fantastic stellar people. An asset to Kalispell!! Thanks AGAIN guys!!
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May 2021 by Richard McCauley
Friendly place. They did a repair for a total stranger on a sentimental piece. If I need something special they will be my first stop.
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May 2021 by gina kay
Wow! So refresh, to meet this caliber of people!! Beautiful jewelry, excellent prices and by far the nicest people you can ever hope to meet!Ladies....Thank you so much for fixing my watch!!I will be paying it forward!Thanks again!Gina Capetillo
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May 2021 by Desiree L
All the employees here we're amazing! Came in and found my perfect engagement ring. Was supposed to take two weeks to get sized but they surprised me and bumped me up since I have to head back to texas this week. I can't express how grateful I am. Getting to find the ring then wear it out that day was literally a dream come true. Thank you guys so much!!
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May 2021 by Greg Zielke
If you like cheap Chinese manufacturing and low grade diamonds to give your sweetheart, here is the place to go.
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April 2021 by Brittany S.
My husband bought my wedding ring from here 10 years ago, and we have since moved to Seattle. I recently lost my wedding ring, And was completely distraught about it. My husband offered to get me a new ring but I wanted the same ring he got me- and since that wasn't an option I at least wanted the same exact ring model . I remembered he bought the ring from Jensen Jewelers. I figured it was a longshot but I called to see if they still had the ring in stock, I spoke to Ashley who found the ring in the system at a different store and said I could come in And see about financing for it. I explained to her that I lived out of state so that probably wasn't going to happen but that was OK , but she said Lwt lee see what we can do- and she called me back a few days later to let me know that they were willing to help us even though we were out of state because they wanted us to be able to get the ring. It turns out the very next day we found my wedding ring much to my relief. Ashley actually texted me this morning reaching out to me checking in to see how the process was going. they were amazing 10 years ago when we got the ring and still amazing and great with customer service today!
