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November 2023 by Jennifer Chavez
Thank you Northwest Automotive for your excellent service with our BMW. Michael was thorough, honest, hard working, and extremely fair. Thank you for helping us to get our daughter on the road again. If you were down here in San Clemente, CA, you’d be our all time mechanic.
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August 2023 by Kamryn Sohlden
Hello, I’m a 19- year-old demale, that moved here by myself 1500 miles away from home. I went into get my AC fixed, found out they couldn’t fix it because of my sub-frame was dented. Anyways, they recharged my AC, mind you if i get my AC fixed elsewhere, they will have to take the charge out of my car, that they just put in. (which was well over $300) It would have been different if they were willing to work with me. Why would you charge me $300 for something that is no use to me. Then they charged me $100 to just look at my brakes, without even fixing them. I have a decent job, but nothing near six-figures. The assanine way they treated me was not right, and the charges were outrageous. Would not recommend them, as they robbed me of my money and had poor customer service.
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June 2023 by Sky Staudenmayer
Well, I've had quite the experience here at Northwest Automotive lol. but to say the least, they are honest and are willing to right work that was done wrong. Mike is a great guy especially. I would still recommend them over other shops in the Flathead areaServices: General repairs & maintenance
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May 2023 by Vicky K.
Saved us! Thank you, thank you! We are traveling from Florida in our RV. We tow a jeep, that starting making a noise. Thought we could get in fixed in Gardiner. Unfortunately, it was more than they could work on. Didn't have parts or the tools. After calling at least 5 or 6 other mechanics from Livingston to Bozeman, from dealerships to private mechanics, we finally found Chris at Northwest. We had verbal quotes all over the place and scheduling was July, September and maybe we can fit you in. My husband had called our mechanic in Florida so we knew what it should cost. We needed a new cam and follower. Apparently, this is s common problem on Jeeps with 100,000 miles. We dropped the Jeep off on a Friday with an appointment on the following Friday. We also had a written quote, (not verbal). It was risky to keep driving it so we thought it was better just to leave it at Northwest. Chris said if there was a cancellation then he would work on the Jeep. On Tuesday morning by husband received an email invoice. The Jeep was repaired, ready for pick up and within to quote. We are so thankful that there are still honest, reasonable and reliable mechanics out there. There's so much more to this nightmare, but thanks to Northwest the Jeep is back to exploring.
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May 2023 by Tina S.
We were traveling through beautiful Montana ultimately toward Canadian border/Alaska. Before crossing, we wanted to make sure our 2019 F150/4Wheel camper wasnt having an issue with the differential fluids as was suggested by another shop. Based on the reviews, we called Northwest Automotive in Kalispell on a Friday before Memorial Day Weekend. Spoke with Chris and expressed our concerns. Although he stated they were full with appointments 2 weeks out. he squeezed us in because of our remote travel itinerary. Chris was super chill, accommodating and professional from beginning to end. We highly recommend Northwest Automotive. They were honest and didn't try to upsell us. In fact, they didn't even charge us for the inspection. Kudos to Chris and crew. You guys rock! The waiting room was nice and comfortable as well.
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May 2023 by Steven Ross
They were able to diagnose and replace my broken A/C blower in just a couple hours, great experience, thanks guys keep it up!
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February 2023 by Jason V.
Very unsatisfied with the way they do business. I got my lift and tires put on with a preview invoice sent to me showing the charges, which I was fine with. I did have to come back to put on the shock boots and a spare tire because shipping takes a long time due to the location. THEY NEGLECTED TO GIVE ME A PRVIEW OF SUBSEQUENT CHARGES. CHRIS AT THE FRONT DESK WAS ALSO VERY UNPROFESSIONAL SLAMMIMG MY KEY AND BEING VERY RUDE. I would be very cautious to come here as they may add charges without prior notification.
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October 2022 by Jayne Weaver
I had such a great experience with Chris and Mike at NW Automotive! I was given courtesy inspection and the work was done in a really timely manner, the problem is fixed, at a very reasonable price! SO grateful. They are very professional and friendly; I highly recommend them.Service: Engine repair
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October 2022 by No Name
I had such a great experience with Chris and Mike at NW Automotive! I was given courtesy inspection and the work was done in a really timely manner, the problem is fixed, at a very reasonable price! SO grateful. They are very professional and friendly; I highly recommend them.Service: Engine repair
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September 2022 by Roberta Gauthier
The people at this location are knowledgeable, friendly and very helpful. I had my car towed here due to shifting issues. My appointment was 3 weeks out but, they got it in much sooner. The fix was inexpensive and they also replaced a lugnut cover that I've been missing for a while. I highly recommend this location.
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August 2022 by Keone H.
Vehicles were creeping up on 100k miles. They did a great job tuning up both vehicles, as well as repairing some "problems" we've been putting off for years. All at a great price and a warranty to go with it. Definitely recommend this place
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July 2022 by Ric Ellingson
Mica was great! One of the kindest mechanics I've EVER met. They fixed me up. Excellent choice for auto repair.Service: Engine repair
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July 2022 by Bruce Valley
Was traveling cross country and needed regular service including oil change on an Audi. Yes and I was there at appointment time. They took the automobile in and in an hour it was ready to go. Excellent service and attitude. Would highly recommend them.Services: Oil change
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May 2022 by Ed K.
My first visit. Moved to the area last summer from Big Arm where I had the same auto place for twenty years. Northwest Automotive was recommended and now I too recommend them. Their online services are top-notch, very clean place, great waiting area and quick service. Very professional.
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May 2022 by Danni W.
Amazing service!!!! Great customer service skills and very prompt. I would recommend this place to anyone!!! A+