-
May 2023 by Emily Hanson
My dogs love day camp! The people working there are always pleasant and helpful with ready smiles. They know me by name and my dog’s. It’s so handy to get them groomed while there. They can even get shots when due. They are very diligent about letting me know. I like being able to check in on their play through the video feed. I feel good about them getting exercise with play while I do my errands instead of being bored and stuck at home. Absolutely no complaints.
-
April 2023 by Liz Yates
I brought in my very shaggy very matted Bernidoodle and they did the most amazing job! She looks fantastic and the price was incredibly reasonable!
-
July 2022 by Phasia Sanchez
I have nothing but praise for Animal Lodge Pet Resort. I boarded my one year old German Shepard here for a week while I was away on vacation.My German Shepard is a great dog, but he’s attached at my hip. I was worried about how he’d react to a boarding environment. When I called Animal lodge, I was greeted by a very helpful staff member who recommend we introduce my pup to the boarding facility, slowly. We started with an afternoon and the next day he stayed overnight. He did excellent both days. He was so excited to go back the second day, I could hardly contain him.The following week he was dropped off for his long stay. Once again, his excitement took hold and I could hardly keep him from dragging me to his “daycare.” The staff told me I could check on him as often as possible, even get text and picture updates if I’d like!I asked if he could be groomed before I took him home and the staff got him scheduled. I picked him up, after not seeing him for 7 days - he was so happy, well mannered, and he looked AMAZING!I will definitely be taking him here more often! The rates are great. Staff is super accommodating and friendly, and my dog is always excited to go back!Thanks Animal Lodge Pet Resort for taking care of my furbaby!
-
June 2022 by Victor R.
0 rating!.......Animal lodge...Not resort! They almost let my 5000 dollar Doberman die. After picking my dog up from a 4 day stay,he was very sick and I rushed him to Dr Browns office where they started dog on antibiotics and 4 injections.Dog had very high fever breathing problems.............Pet lodge is connected to their own vet office. I called the mgr.and demanded refund.After going back and demanding refund and Law suit,they refunded some of my expenses and rufused to pay vet bills!!!!!! DO NOT TAKE Your Best Friends to Animalodge............
-
December 2021 by Kim W
I have been taking my pup here for about 5 months. I used their boarding facility for the 3rd time from Nov 23 - Nov 29 and he is a 2-3 day a week day camp friend. My pup gets groomed monthly and was groomed on Nov 22 prior to him being boarded at Animal Lodge. I went in just before 3pm on Nov 29th to pick up my pup. He was soaking wet as he plays very hard with his friends. My daughter and I immediately noticed he was not himself. He seemed very timid, depressed and quiet. This behavior has never been noticed before. He is the most happy go lucky pup I have ever witnessed. I was made aware that I was late as 2 pm was pick up. I had no complaint about being charged another day. The next morning I gave my pup his morning loves and realized he had a matte in his hair. Upon further inspection he had patches where his furr was cut/trimmed down to the skin. Blotches of hair removed around his neck and in various areas down his back and legs. I took my phone out to take pictures and he got scared and hid under the truck. None of this is normal behavior for him. I called Russ, GM and he was nothing more than unprofessional. He told me that I should have noticed it before I took him home and even blamed my groomer. Not cool. Fast forward… I took him back to day camp yesterday as they have cameras for that but not for the boarding area. I showed Russ my dog and my dog showed signs of being very uncomfortable when Russ came into the room. He went and stood in the corner. Russ basically could have cared less about my dog and again blamed the groomer and myself for not noticing it when I picked him up. Every employee including the groomer knows what happened by their actions, facial expressions, no eye contact and what they said to me when I brought my dog in. This is also not normal behavior of the employees. My pup was excited to go to day camp so I left him. When I picked him up, the office staff tried to sell me a new package for day camp, tried to sell me the obedience class package and I kindly let them know we will be moving on and going elsewhere. Something happened. I can’t prove it but my dog did. I am very disappointed. Be aware people.
-
August 2021 by Jane Dough
I just boarded my dog there, now he has the worst kennel cough. Was hacking all night. He seemed very stressed when picked up. Also had to wait 40 min to pickup my dog because there was only one person at the front desk checking in a dog and checking out.My dog loves days camp it’s unfortunate that’s boarding is so stressful on him on top of cough he has now.
-
August 2021 by Michelle Meadows
I haven't gone back to this place for years on the vet side for the same reasons. I thought by now they might have improved. Wrong. The most cold hearted uncaring staff member I have ever experienced. We had to end up going to Billings because they were too busy to help with my dying dog but waited 20 minutes to tell me. My dog died.
-
June 2021 by Jo Anne Ross
I was not satisfied with the day camp after watching what was going on via live video. I picked my little dog up after an hour and will not leave her again
-
March 2021 by Smittys Gmail
The Animal Lodge Pet Resort is AMAZING!!! My pups are so beyond excited when we pull up... They love Doggie Day Camp... The staff is so kind and they truly love your dogs... Fun place for your dogs to hangput, play with friends and enjoy the day waggin their tails... Thank you Animal Lodge Pet Resort in Laurel for taking such great care of my babies, during doggie day camp, THEY LOVE YOU!!!Franklin & Mozart's MommyMrs. LL Cook
-
February 2021 by Michael S.
I have been taking my dogs here for over 6 years, both for occasional daycare and overnight stays. I've had very positive experiences in every instance.
-
February 2021 by Kelly Handley
I will NEVER board my dogs here again. Both my daughter and I were lied to when we set up the boarding arrangements. They told both of us during our individual phone call to set it up, since we were dropping them off Saturday morning and picking them up Sunday afternoon, we would need to pre-pay for two days but we’d get half of it back if the dogs were picked up Sunday. When we went to pick them up we were informed that we “misunderstood” what we were told and they could not refund for Sunday. Their “cut off” time for the second day was at 2 p.m. but oddly enough, they don’t open on Sundays until 2:30 and we would be charged for that second day. And the manager was kind enough to inform me that if I didn’t like it I could take my dogs somewhere else next time I need them boarded. I fully intend on doing just that.
-
January 2021 by Kelly H
I will NEVER board my dogs here again. Both my daughter and I were lied to when we set up the boarding arrangements. They told both of us during our individual phone call to set it up, since we were dropping them off Saturday morning and picking them up Sunday afternoon, we would need to pre-pay for two days but we’d get half of it back if the dogs were picked up Sunday. When we went to pick them up we were informed that we “misunderstood” what we were told and they could not refund for Sunday. Their “cut off” time for the second day was at 2 p.m. but oddly enough, they don’t open on Sundays until 2:30 and we would be charged for that second day. And the manager was kind enough to inform me that if I didn’t like it I could take my dogs somewhere else next time I need them boarded. I fully intend on doing just that.... Read More
-
January 2021 by Kelly H.
I will NEVER board my dogs here again. Both my daughter and I were lied to when we set up the boarding arrangements. They told both of us during our individual phone calls to set it up, that since we were dropping them off Saturday morning and picking them up Sunday afternoon, we would need to pre-pay for two days but we'd get half of it back if the dogs were picked up Sunday. When we went to pick them up on Sunday we were informed that we "misunderstood" what we were told on the phone and they could not refund for Sunday. Their "cut off" time for the second day was at 2 p.m. but oddly enough, they don't open on Sundays until 2:30 and we would be charged for that second day. And the manager was kind enough to inform me that if I didn't like it I could take my dogs somewhere else next time I need them boarded. I fully intend on doing just that.
-
July 2020 by Karen Kellogg
The staff is so friendly and Atticus loves the Day Camp!!!
-
July 2020 by Cenzie Jo Burlison
Our German shorthair pointer, Peanut, quickly fell in love with AnimaLodge. She has grown very fond of the staff, who treat her like their own. Whether it be boarding, day camp, or any other service they offer, we rest easy knowing our little girl is well cared for when we are away.
