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March 2024 by Cynthia Luna
Checked in at front desk. Got key and as soon as we started to walk toward the hallway to go to the room a horrible overwhelming smell hit us. Got to the room on the first floor and the room smelled awful as well. Went back to front desk and got a different room. Got to that room to find the room wasn’t cleaned Beds not made and towels were on floor. So again we had to talk to the front desk about this room as well. Got key for third room. Beds were made bathroom clean So we took our luggage in and left for dinner. When we got back I asked front desk did she call a manager? She said yes but she is out of town and if we want to talk to her she will be here tomorrow morning at seven am . Went back to room to find the bed had dirty sheets. Hair on sheets and pillow cases too and dry skin between the sheets. Barbie, you may want to change up your canned response and act like you care about your customers because they pay your salary and your bills.
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March 2024 by Elizabeth A. Farriss
Extremely disappointed with this facility. Horrible sewer type smell upon entering which became overwhelming when we got to our room. Contacted the front desk and we were moved to another room which had not been cleaned. Moved to another room which was clean and did not smell, but the cleanliness of the bedding was questionable. Front desk person was young, inexperienced and pleasant, but didn’t seem too concerned with our complaints. We were told the manager had been contacted, but she would not be in until tomorrow morning. Would not recommend this facility to anyone. Go back to Billings or further down I-90 west to book a room.Barbie, you might want to act like you give a damn about your customers and their issues instead of your repeated canned answer or pretty soon you won’t have any customers.
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March 2024 by Judith D
Even though this hotel was under renovation ...it was still a very nice hotel. The room was comfortable. Clean. Felt safe walking my pups at night. Huge bonus was that CVS was almost right next door and it was surrounded by restaurants. Have your choice.
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March 2024 by Joe Broere
Nice place with a good pool and hot
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March 2024 by Rosa Broere
Was a great place to stay at a good price. Staff was very friendly and our room was clean and in very good condition.
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February 2024 by Harlan Thompson
Held a room for one night for $160 when I never even stayed there. I called and asked for a price and they somehow got my card information and charged me for a night when I never even went there. I stayed at a different hotel in a different city. Bunch of scams.
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February 2024 by Marshall Kaufman
Place can really use better management. It's really taken a dive sense our last stay. Rooms are in need of update, hot tub hasn't worked for sometime now. The breakfast is not properly handled after initial set up. No longer serving the biscuits and gravy, fruit isn't even close to freah. Rest just shows managements lack of care . On a positive note the employees seem to do what they can even with managment shifting blame onto them they are only as good as their leader and conditions they create by lack of maintaining and updating facilities and customer satisfaction and comfort.Rooms: Outdated lack good upkeepFood & drinks: Not great
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February 2024 by Jason Lewis
Nothing special, couldn't turn on the
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February 2024 by Jennifer Eilmann
The room was ok when I checked in. Shower curtain was torn. And there was black hair in the tub. I have been here a week and did not have housekeeping touch my room one time. Had to go ask for trash bags, coffee and a clean towel, every day. For the rate charged, it could be better. I would not recommend or stay again.
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February 2024 by Matt Stadler
Great hotel, would stay again.
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February 2024 by Dave Gauslow
Didn't stay here, but went to a birthday party in their community room. Room was clean.
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February 2024 by Mary Longie
I don't believe we ever went here. Maybe somewhere close by.
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December 2023 by Taylor Lyons
Great location, close to everything. Room had a half drank dr pepper in it, and there was a space heater for heat. The bathroom has had obvious repaired damages. It's a okay stay.Walkability: Lots of things in walking distance
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November 2023 by Anonymous
I do not normally leave reviews, but I do not want anyone else to experience what we did. If I could give 0 stars, I would. Something needs to change with cleaning at this hotel, before I can recommend it. We had more than one room. The rooms hadn't been cleaned. There were human feces in the bathroom, bugs flying around. It's very disgusting when you're planning to walk into a clean room and find them like this. We had to leave and go to another hotel in the area. We were not the only ones at the front desk saying the rooms were not clean. I hope this hotel improves soon! We tried to work with management and they were unwilling to refund us. I will say the gentleman at the front desk was kind.Rooms: Gross
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October 2023 by Matthew Fiscus
It was actually a very nice place to stay except I had no heat in my room and there were no other rooms to be moved to. I told them about it twice and they had no other rectifying ideas other than we're sorry. A discount on a future room would have been nice.
