June 2023 by Tvorsky T.
Only reason this is one-star is because I cannot choose zero or the more appropriate Negative 11 stars.Beware of Ryan. Today my doctors sent in a prescription refill with the intent on me starting to take the pills the next day. CVS Laurel sent me a text saying they couldn't fill my prescription for another five days. I was asking why and how a pharmacist can overrule what my doctor clearly sees as a vital medication for me to begin immediately. In his answer he repeatedly told me to shut up and on called me an ass before hanging up on me. When I called back, he started in with, "Are you going to be an ass? before telling me that he was in fact a doctor of pharmacy. To which I just said, yes, but you aren't my doctor, and my doctor wants me to start taking these meds now. I spoke to the store manager and asked if it was CVS policy to use profanity towards its customers. And just to be clear, I never raised me voice, nor did I ever use any profanity towards this pharmacist Ryan. Reading Sandy W.'s post here from 10/18/21 it seems the pharmacy manager is just as rude and useless as this Ryan jerk. I have never ever been so appalled. Never has any one in the service industry (let alone pharmacy) used profanity against me. Despite the degrees he sounds so smug about, I doubt his professionalism, because a real pharmacist would not call a patient in need of vital medicine an "ass."When I was a kid growing up, it was almost unanimous in my community that our towns pharmacist were the most respected professionals of any career professional. I guess times have changed, or Ryan has not gotten the memo. I tried to get his last name and employee number but could not get that. I do believe I found his last name, but want to check more before I publish it. In short, I will never do business with any CVS ever again, and will write complaints of this incident all the way up to the CVS CEO if I have to. No reason, a pharmacist should be so discourteous and rude to a patient, a customer. Well, customer no more. Rudy Tvorksy