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September 2023 by Kelly Sawyer
I have been with this Agency for a year, and have called them multiple times and have not once gotten a return phone call. I have to go into the office physically to get anything done. I'm switching companies today.
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September 2023 by Lee Sawyer
Easily the worst customer service experience I've ever had from an insurance agent. I'm definitely switching insurance companies.
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August 2023 by Brittanie Schennum
I've been a customer for 10 years. Over the last 10 years they have been amazing. But this year absolute garbage. Eric does not return any of your phone calls, and leaves you with no home owners insurance when it's up for renewal. I called and left 8 voicemails over the course of 3 weeks and not once did he return a single call. It's was extremely unprofessional, especially since I've been a customer there for so long. I do not recommend using them and anyone who does should find someone else that actually cares. I'm not sure what's happened to this business but its only gone down hill. Good luck to anyone who chooses to use this company I know I will never go back.
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November 2022 by Daniel Burrell
Ran by human beings. Yeah, they take time off every now and then. They get sick, and leave early sometimes. They also care. If you ask them to find you cheaper insurance they will spend as much time as it takes, checking every company that serves Montana. From Progressive to state farm until they know if cheaper insurance is possible for you. This is a one stop shop for all your insurance needs. Last time I checked they needed some customer sensitivity training, but that's okay.
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November 2021 by Ranon Preston
Noone ever answers the phone. They say their hours are until 5 pm but never is there someone there till 5 pm on a Friday. Ever since Steve retired its gotten worse. Ive been with Affordable insurance for over 15 years and now im shopping for someone new.
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November 2021 by Kyler Feathers
I call no one answers and this has happened on more one occasion now my dads insurance might lapse
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November 2020 by Monica Burow
The best insurance agent in town! 100% Affordable!
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November 2019 by Mark Crowe
Steve took the time to explain what coverages were best for me and looked over my driving record because i had told him about an accident i had a few years earlier. To make a long story short the man took the time to educate me on what coverage was best for my situation and when to take a look again to save me money instead of just selling me a coverage and collecting my money every month. Good honest guy who tells it like it is.
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November 2019 by Hannah Anders
Steve has been my insurance agent for 5 years and has always gone above and beyond to help me with finding the best value, and has been recently helping me determine the insurance rate for possible vehicles as I'm car shopping. Fully reccomend! He'll always be my insurance guy.
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November 2019 by Krystle Merseal
Will stop and look at other rates to help find cheaper and affordable insurance.
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November 2018 by Jesse Raymond
I've been a customer for years on Auto. I really appreciate what they have done for me. I recommend this company hands down. Steve has always been very professional with me and my needs. When I walk in it takes only minutes to change policy coverage or make a change including adding a new vehicle.
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November 2018 by Kim Storment
These guys are awesome, friendly and efficient!! They cut my auto insurance bill in half! Hands down, they are friendly and go out of their way to make sure you get the best possible, most affordable insurance quote!
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November 2016 by Ashley Shaffer
Our insurance has been with Affordable Insurance for years! We have moved multiple times, bought/sold homes/rentals, started businesses, changed cars...every time they have been great at getting us quotes, communicating with us, educating us. They do get really busy and when you go into the office their will probably be two or three other people, but that's because they are the best. They are always patient with me and get what I need done, done! Oh yeah...great rates! They have tons of companies to choose from and to find the best rate for your personal situation!
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November 2016 by Eric Shell
Steve made shopping around for insurance quick and painless. I was in and out with some cheaper insurance and able to get on with my day.
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November 2016 by Rhiannon Erwin
Bad customer service. Makes your payment plans and up the price without consenting or notice to you. Claims bill was payed then magically it not
