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February 2024 by Max M.
In addition to simplicity, there's a reason why it's become more convenient to shop online than to walk into a brick and mortar storefront. Poor customer service. The untrained, uninformed, and unpleasant individual dressed in black who proudly declared (without being prompted) that he was the "supervisor" and "highest ranking individual in the store" (who I would assume would be Kim Degn, the actual store manager) is a part of the reason stores like Best Buy are becoming redundant. But it's not all poor Joe's fault. The call center stated that I could arrive and have an item serviced, encouraging me to bring the device I to the store. Excited to have the item (DVD player) fixed, I brought it in as instructed. Joe greeted me, but before I could explain why I had arrived, he stated that my item could not be serviced in the store. I hadn't asked whether it could be. I eventually contacted Best Buy's national customer service center (whilst standing in store) who reaffirmed that the item could be serviced by the Geek Squad (left with them and sent to the manufacturer). Joey later admitted that he had never actually asked me what the issue was and essentially was communicating information. Again, information that I had not solicited. Sadly, this guy could not lead his way out of a paper bag. If this is the "supervisor" and "highest ranking individual in the store" I would advise any shareholders and others in Richfield, MN to cash out now, as it's on the verge of becoming the new GameStop cautionary tale
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December 2023 by Reginald Hutton
It's a 6 hour trip for me, I waited 45 minutes for help, they showed the merchandise in I wanted in stock, and when I got there it wasn't, they had no technical knowledge about the merchandise. I had to have it shipped, it appears to me that if you are having a sale you would have the stock to bag it up especially if the product is 4000 dollars and you are running out sounds like a high demand to me. They didn't even offer any discounts on the other merchandise I purchased due to the inconvenience. I believe if you are selling a product, you should be more knowledgeable about the merchandise to be able to help the consumers after all this is called sales. I was in sales, and they trained us on the merchandise. I guess that's not important anymore. Their way of trying to give me discounts was signing up for their credit card with citi Bank with a high interest. WOW, there goes the neighborhood.
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December 2023 by sabrina bayha
Still a great place to find new electronics and employees that can teach you a thing or two. ? They are always very helpful here
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November 2023 by Alyssa C
After my laptop stopped working I made an appointment to have it looked at. Keegan with the Geek Squad was very helpful and helped me weigh out all my options. After I decided to purchase a new laptop, Ken was very helpful and knowledgeable about the products. Happy with my purchase!
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October 2023 by Brent Russ
Word of warning . . . if you use reward certificates to pay for even part of your item - THAT portion of the purchase is only refundable for 90 days. I learned this the hard way. I purchased an item for $149.99 and got the warranty as part of the "my Best Buy Total" membership (used to be totaltech - it's about $180 a year). The item stopped working after about 14 months and I took it back to my local Best Buy after making the required appointment with their Geek Squad. I drove 75 miles to the store at which point they offered me a credit of $29.99 because I had used $120 in rewards certificates when I bought it. On their end that showed as a discount (suggesting that someone at the store offered me an 80% discount apparently) and they could only offer me what I actually paid for the item. I got pretty irate and explained that it was NOT a discount but rather reward certificates. Sadly, none of mattered. At the Missoula store at least, it shows as a discount and that's all they care about. Personally, I have always treated the reward certificates like cash - and when I have them I use them because they expire - but not after today. DO NOT USE REWARD CERTIFICATES TO BUY ITEMS IF YOU WANT THE WARRANTY TO APPLY. The Missoula store could not fix it or replace it so the best they could do was 20 cents on the dollar as a store credit. The warranty might still be OK if you only pay with cash or a card but most people use these certificates as they are awarded and if you are like me and buy big ticket items like appliances, high end computers, or TVs - the rewards can often pay for your entire order. Well today I learned you should NEVER do that. In fact, at this point I would only suggest buying consumables with reward certificates because it essentially voids the warranty by reducing the coverage to what you were out of pocket when you bought it only. Buyer beware.
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September 2023 by Josh
This company has zero respect for its customers. DO NOT SHOP HERE. 0 stars!Don't bother spending your money here. They don't care about you, or your business. We ordered $1600+ worth of appliances for delivery. We tore our house apart and took the day off work to be there. Something happened to the delivery driver. Which was 1, not communicated to us, no one reached out, and 2 they did not reasonably reschedule, apologize, or take care of us. I also went in to the store twice on 2 separate days to ask what i could do to help, what my options were, why no one reached out to us. The manager said he wasn't able to reschedule us within the store system. This is terrible customer service. And that some other manager would call us, which they never did, so I had to go in again. And yes we do spend a lot of money there. We have a yearly membership which is $200+/year. And would not recommend wasting your money on a business that doesn't take customer service seriously. And or care about the repeat customers' business. They treated us like we're buying a $2 bottle of soda and treated us like garbage. Oh they offered to reschedule a delivery for us in 3 weeks and put us at the bottom of the delivery list. Because their other customers are more important and their scheduled delivery would take precedence over ours, which was blown off as they already have our money. We could either haul and set it up ourselves and dispose of the other stuff. Or wait 3 weeks which isn't going to work with our work schedules and incredibly rude and inconsiderate of our already wasted time.
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September 2023 by Marilyn Stromberg
Customer Service is awful. Phone calls are routed to a foreign country where the people are rude. Geek Squad could not connect my new computer to my internet server, could not connect my new printer and the shortcuts on my desktop didn't work. Took computer back for refund. Ill go someplace else to shop.
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August 2023 by Vivica
This Best Buy was literally the hero of the summer. My phone was water logged and unusable and I had a flight the next day at like 6 am. We got there like 5 minutes to close which none of us knew and they found me a relatively cheap replacement phone, walked me through everything and made sure I knew all the policies, something the Verizon store could not do. The worker who helped me was literally the sweetest as well and kind of saved my life due to a hellish plane ride that happened after wards with cancellations and reschedulings.
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August 2023 by Teresa W.
Geek Squad employees have horrible service and attitudes. Had an appointment there today. Tried to get an Apple device serviced that at a prior visit they told me could be serviced with an appointment and this was confirmed with Apple. However today, when I came for my appointment two Geek Squad employees proceeded to tell me that I have no Apple Care, it would cost me $150, and when I asked questions about whether they saw the new generation apple products with the same issue they called me rude. Both employees were immature and unable to provide any level of assistance to me. It was clear they don't like their jobs or even people in general. Their attitude was one of being bothered by even being spoke to. What miserable people. Best Buy I will not spend my money here and your miserable employees won't have to answer my questions ever again.
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August 2023 by Te Ata H
I generally only go to Best Buy once a year for very specific items, like a TV on sale or a new cell phone. My experience with their staff has been mixed - I'm either completely ignored or they go above and beyond. Still better than going to other stores that sell TVs.
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August 2023 by Scott Minikhiem
Don't like the change to the return policy. 15 days.... I just bought a computer power supply like 45 days ago that blew out and can't return it. Bought a new one and couldn't get insurance on it .... I see what you're doing best buy.... To be fair the power supply wasn't a high enough wattage and that's on me but why not a partial refund on a part like that? They're supposed to last like 5 years mine lasted less than 2 months. Otherwise great, store and staff was friendly
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August 2023 by Darcy Williams
They're very helpful there and answered all of my questions. I bought a television set there and I've been very happy with it
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July 2023 by Maureen R.
I placed 2 orders..a frig and the other order was for a stove and mini frig. They have canceled the order numerous times. I empty my frig and freezer and then I get a call that they cannot make it that day and schedule me for another appointment 2 weeks later..and then they change again!!! My stove finally came but not the mini frig- which should of come together!!!! I am so frustrated
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July 2023 by Majestic outdoors Rip
The guys buy the computers are very resourcefulI remember Joe, very knowledgeable.We ended up dropping some money on electronics!
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July 2023 by Pam Estes
Excellent service. Was greeted at the door and given directions to what I needed. The helped by Joe in computer area. He was very knowledgeable and so helpful.
