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December 2023 by Christa U.
Pretty quick service--both in getting scheduled and time on day of. Reasonable prices. No complaints.
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December 2023 by Jan N.
Tire change. They are way booked out, but they stand behind work so it is worth it. Always courteous. Was not able to get their tires to get snow tires when I bought my truck. Since then they have them. They changed tires even though they were not bought there.
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December 2023 by K T
Did an overnight drop off tire change appt. Justin was very helpful setting it up. Prompt and professional at both drop off and pick up. Carson was super friendly and helpful loading our take offs that we were keeping. All in all a good experience.
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November 2023 by heidi hohmann
Purchased tires online and tires were delivered to warehouse in about 4 days from time of purchase. Appointment website was booking out until mid-December (about a month away). Inquired about appts in person, was able to get in in about a week. Definitely call the store directly or show up in person! This was during peak fall/winter tire swap season. Got to appt on time, checked in. It took about 1.5 hrs to get 4 tires swapped out so not unusual. I did my usual shopping and waited in the food court area. Service was prompt, kind, and courteous. They did leave my old tires in the car when I paid for a tire disposal fee. However, I'll just sell them on fb marketplace and get my money back anyways. Will definitely deal with again!
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September 2023 by Peter R.
Prices can't be beat, but don't say something you can't deliver. I had an appointment at 11:30 they said an hour and 15 to an hour and a half 2 1/2 hours later, they were finally done. But I understand, sometimes things just go sideways during the day. Love the new bridge stones
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July 2023 by Shea Stalgren
Unbelievably painful. I tried to use the website to get tires and it wouldn’t let me make an appt so i went in. I tried to buy tires in house and they don’t take master card. I eventually got the website to work and then tried to make an appt for Sunday which is when the employee I talked to said there was times available. It wouldn’t show that so I tried to call in 10 times and no one answered once. Decided I would just walk in Sunday and was told 3-4 hours. 6 hours in I tried to call again and again no answer so I tried another extension finally got a human. Horrible experience and I will NEVER be coming back or recommend to anyone.
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January 2023 by James Robirds
Well I thought this was going to be a good place with the fast and easy customer service .... But showing up 15 minutes early to get my car an hour and a half later is not ok. Definitely foresee bad backups and issues unfolding with this place. Buy your tires and get them mounted elsewhere
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December 2022 by Makenna S.
Told us the car/new tire would be ready to go in 30 minutes. After not hearing from them for almost 3 hours, we go in. The tire was not touched. Didn't even think to update my family when they found out they didn't have the tire we needed for our car. We were being "helped" by Justin. Nate's (the manager) response to the situation seemed like he could care less. We headed over to POMPS tire and 10/10 service!! Got it done in 15 minutes!!!
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December 2022 by Alyx Z.
Absolute awful service. Came in at 10am with a non-replaceable tire. Justin told us they could fix it in 30 minutes at noon. Came back in at 2:30, tire wasn't touched. Nothing was fixed. Talked to the manager, Nate! Nate said "Sorry, we don't have the tire! Someone was supposed to call, sorry!" No care in the world. If you want quality people and tires, drive .5 miles down the road to POMPS TIRE!!!! Great service, quick and helpful!!!! Costco tires have lost business from our family, which is a total of 10 cars. Save yourself the hassle and head to pomp's tire!!! We are from Washington, I would drive 8 hours any day to Pomp's tire than ever going to Costco again!!
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December 2022 by Paul Stafford
Unlike previous good experiences, on Tues Nov 29, I had an absolutely horrible experience. I had an appt for 6pm. When I checked in at 5:45, the person said it would be 1-1.5 hours. After 1.5 hours, I checked in and they hadn't even pulled the truck in! It was only at this time they informed me they were short handed. The truck was finally ready at 9:30pm, 2 hours late. NO ONE apologized, or offered some sort of goodwill. My expectation is if they accept an appointment, they have the resources to meet that commitment. On top of all that, as I drove off, I checked the TPS, and the tires were all 45 PSI. The work order specified 60/80 psi. This is dangerously underinflated for a one ton truck. Sadly, I have real reservations about using them again.
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November 2022 by Sofia Skripka
Waited 3 hours with an appt only for them to tell me that they didn't receive my tires yet. Came home to see that the tracking number said they were delivered 4 days ago. Now it's impossible to get a hold of them because no one picks up the phone.
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November 2022 by Christin M
Wait times are ridiculous…. Wait 20 mins to drop my car keys off to get my snow tires on. I made an appointment online at 5:15pm. Got back in line at 7:15pm to check if my car is done. Waited 30mins for them to tell me that car hasn’t been touched and no estimate on when it will be done. Asked if it will be done tonight?! I need my car to get to work tomorrow. It’s is now 8:45 pm and my car is STILL not done. It would have been nice to know that the wait time WITH an appointment is over 4 hours. I understand they are short staffed just like everyone else. But maybe don’t take as many appointments per day so you can finish the cars that have an appointment within an acceptable time frame. Also, have two lines!! One for people dropping/picking up and one for sales of new tires. It sucks to wait in line behind someone buying tires for 30Mins when you just want to drop your car off or pick up. This will be the last time I use Costco tire.
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November 2022 by Michael W.
I ordered/purchased expensive new tires and paid for installation in advance. No appointments are available whatsoever to actually get them installed. Supposedly walk in installation is available, but nobody answers the phone to ask about installation. I've heard that they only accept 5 walk in appointments per day, requiring showing up an hour before they open to have a chance to get one of these, and the car has to be left all day. No information on where to "line up" to become one of these five, considering that the store itself and the tire center would both be closed. Living 25 miles away with heavy snow, ice, and multiple accidents make this information essential to know in advance. Completely unacceptable.
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November 2022 by Scott-Dara Rouse
Wait times are ridiculous. Appointments are a joke. Communication is terrible. Have been told 4 different things by 4 different people over 2 days. Worst of all was told one price for tires in the afternoon and a new higher price when I went get them the next morning. Hard to believe how bad the tire shop is compared to how good the warehouse is run. Find somewhere else to get tires.
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November 2022 by Michael Wade
I waited 4 hours to have my winter tires mounted. Finally came in to see if they had made any progress and they said they weren’t even able to start, because a stud cap was broken. This is the same cap that COSTCO had broken a year ago when trying to get the tire off.The least they could have done was called 3 hours earlier to tell me that they couldn’t fix a problem that they created. Very surprised and disappointed at the incompetence here.