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September 2023 by Just Me
Every single time. Package is out for delivery. Then I get a notification package is delayed. Waiting on a phone that needs a signature. No package no delivery no knock on the door. I guess they want a person to sit outside and wait for them. UPS is so much better.
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February 2023 by Bearcat Şándor
Larry at my local Fed Ex pickup office saw that I'd requested a nearby rerouting after I missed a signature request. He called me to let me know that they had my package at the sorting facility and that I could come pick it up. Fantastic.
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January 2023 by Nikkie Montana
We use this location for our Business Shipping and absolutely LOVE the Employees! They really do go above and beyond for their Customers.....! The bad reviews that are listed on here baffle me. I hope that everyone can acknowledge and understand that once the packages LEAVE this SPECIFIC location, it is 100% beyond their control at THIS SPECIFIC LOCATION!!! At that point it becomes a FedEx Customer Service/Corporate/HR issue! Don't take it out on the good Folks that are working hard to do their job accurately.... Maybe it was just an off day?! Thank you FedEx at MSO for going above and beyond for our Small Business!
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September 2022 by MrDNK
Very difficult to find as the fed ex ground is on the other side of the railroad tracks. Its the shipping center, not the fed ex ground. Turn at the church, take a right and you should see it on the left. Boondocks of Missoula.
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July 2022 by Santiago Gutierrez
If I could give a zero star I would, called because my package was over a week late. All I was told they couldn't deliver no more info wouldn't you think they'd give a reason why or leave a note or something terrible.
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July 2022 by Everett Headley
Once you get to a customer rep, all they will do is read the screen. This company simply does don't give two cares about their customers. There is no way to contact FedEx locally, again, sidestepping any hope a customer might have of figuring out what's going on.
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March 2022 by Phil Sanangelo
Worst company to send or receive from your packages are damaged and late. Use ups if at all possible
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May 2021 by Jennifer Madruga
the FedEx driver in Darby just dropped my packages off across the street instead of at my house. I literally have a house number easily visible on my home. I guess reading and being able to tell direction isn't a requirement for the job.
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January 2021 by Twila Ball
Great price no lines, fast
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November 2020 by Tom Faulkner
Your lazy driver leaves package on the concrete in our driveway because he doesn't want to walk to the front door. Our packages have been rained on, snowed on and I almost ran some over backing out of the garage because he left them right in front of the garage door.
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October 2020 by Luke Townsend
The hours they burden people who actually work with are terrible. They won’t even hold a package until it’s been attempted to be delivered three times, of course at the same time of day as if that’s helpful. I will now have to take time off work just so I can pick up a package. I recommend never using fedex. UPS at least offers locations to pick up at and are far more friendly to working folk with their hours.
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October 2020 by A Zett
Allways Fast service, ive never had to wait in a line
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September 2020 by Desiree Kling
We can't seem to get our package or figure out where it is, and it's a perishable food delivery kit. We've been getting them delivered once a week for months. Two weeks ago they didn't deliver it for some reason, left a note saying to pick it up at the local office downtown after 6:30 pm. We did that only to find out they close at 6 pm. We were able to get it the next day, and some of our food items weren't fresh anymore. Now, two weeks later, we didn't get our delivery again, I got a voicemail from a lady saying that our address was incorrect or the driver was told we didn't live where we do anymore. Our address is the same as it's been for months, was correct, and we live in a large apartment complex that we know no one would've told the driver we moved. There's no number for the shipping warehouse except a 1-800 number so we tried that and confirmed our address was not in fact incorrect, and the lady said it would be delivered today. It wasn't, and the tracking still says it's at the warehouse. So it's been 2 days now, and our meal kit is probably just sitting, rotting in their warehouse, and we can't seem to get anyone to deliver it.
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May 2020 by Jules G
A big shout out and thank you to the Chudy Way ladies for going above and beyond with a missed time sensitive delivery from Bozeman. These ladies went above and beyond to make sure my package got to me. Their customer service skills are second to none and were appreciated beyond measure! Thank you ladies for a job well done!
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March 2020 by Rodney Grund
The shipping was quick and easy.
