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July 2023 by V Campbell
Epic fail as a bank! I was trying to open a CD from my very low paying Money Markrt Account. They have no services there, you have to drive to the other side of town for everything except a withdrawal or deposit. The sign in the drive-thru says the lobby is open until 4. Lie! And they got the withdrawal wrong too. They gave me twice the money I asked for, and didn't debit my account. It took them 2 days to notice. Protect your money and go elsewhere.
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December 2022 by Dmyze
While trying to close our accounts with this bank we were hit with over $400 in overdraft fees and when I called them they lady from collections insulted me and basically said I should learn to manage my money better. This banks overdraft policy is criminal and they are taking advantage of people when they’re down. Shame on you. I’m disgusted with this bank. DO NOT BANK HERE!!!!!!!!!!
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November 2022 by Ashleigh
We have been banking with First Security, and it has been an absolute mess nearly the entire time. The PBs don’t answer and the call center is a bunch of over-glorified secretaries that kind of try to help, but really can’t. Switching banks. I’m tired of their shenanigans. I would not refer them to my friends. Ever.
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September 2022 by Latios Hoenn
I tried calling to collect my direct deposit info, but when the lady asked for my debit card number, I told her I only have a savings account. After I made her aware of this, she suggested I swing by the physical bank. I called because I did not have time for the physical location. She is lucky I didn't collect her name.
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August 2022 by James C.
I have always enjoyed the personal touches at First Security Bank. The friendly tellers at all of the branches and the service and availability of staff to answer questions and walk me through my options for my first HSA and follow contributions. But recently they won we over big time on Ice Cream Day. It was hot as ever in Missoula and after seeing all of the flyers I went to the Ryman St. location to find out what Ice Cream Day was all about. They were out! The teller called the next nearest location because she could see that I was on my bike and kind of bummed to miss out on the ice cream. The East Broadway Drivethru still had some ice cream so off I went! I conducted my banking with a friendly guy who took care of my withdrawal and even hand delivered a scoop of ice cream to me on my bike in the drive up lane.I love banking with First Security and I will continue to do so for years to come. Thank you for your excellent customer service and customer appreciation!
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December 2021 by Dan wolf
Says lobby is open online but walking up lobby is closed false advertising
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March 2020 by Jadyn V.
Terrible customer service. I closed my bank account with them but they kept it open. Automatic payments continued to be taken out, unbeknownst to me and they sent me to collections. They took no responsibility for the fact that they did not close the bank account and refused to even talk to me because they already sent me to collections. They expect me to pay their incurring fees despite the fact that they did not close the account as agreed!!!!!! They were as bad as Wells Fargo or any other big bank because that is how much they care. Do not do your banking with them.
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July 2019 by Phillip Bartzer
I go to this branch all the time. The ladies that work there are always so helpful and polite. I really like banking at this bank because they know how to treat their customers. They go 110% to make sure everyone's needs are met and questions answered to the best of their abilities. Also when they say free checking they mean it. No hidden fees! I recommend First Security to anyone looking for a good bank with good morals. Lol...oh, and they offer free cookies.
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December 2017 by Zach W.
I've always had a great experience with the First Security Bank. I'm very surprised to see other reviews on here be as low as they are.
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November 2016 by THE Ocean
This bank has several branches n stull acts like when each branch office is empty that they r too good or too busy too wait on u. Theyre lucky I gave them two stars
