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May 2023 by Cailin P
If I could give this place 0 stars, I would! I was very disappointed with both of my encounters with the employees and management. I had ordered shorts online, which were too big, so I was trying to return them in-store. The worker told me that they "no longer take online items in-store" and that I would have to mail them back myself. I had her check with the manager on this policy, and she returned and said the same thing. However, when I went to ship these back, my invoice stated that I could return my items in-store or online. I ended up doing an online exchange for a smaller size and when they came in again they were still too big. This store does not carry plus-sizes in-store so I am sure that is why they did not want to take my return in-store. They only carry plus-sizes online so it is not like I can try them on in-store and purchase them like most people. In preparation for what would be my second return, I contacted the shop to see whether they would accept my online return in person. The employee's response changed, and she confirmed that they would. When I went to the store the second time, I was told I could only get a gift card in return. I was very frustrated with this response as I no longer wanted to do business with this place and just wanted the money back on my card. The workers tried to tell me it is because I made this purchase "30 days ago," even though it had only been 13 days since the time of purchase, and I showed them my online receipt. The workers said they couldn't do anything for me and even tried to call their manager and no response. Again, I had to mail my returns back and pay for shipping. I won't be shopping here ever again.
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November 2022 by tori hagford
The jeans I purchased online were a little too big so I came in to exchange them. The store did not have my size, but Baylee took the time to exchange them online for me. She was so patient and helpful even though the store was busy and my transaction was complicated. Great customer service!
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June 2021 by Chloe Guida
The manager working on 6/8/21 at 3:15 pm was EXTREMELY rude and snotty to my family and I. We asked her to correct a mistake with an item that did not ring up at the correct price and we were met with an attitude. We thanked her very kindly and she said “you’re welcome” sarcastically then turned around and rolled her eyes then stormed to the back. Every time I’ve come into the store I’ve been treated very disrespectfully by the workers and management. I even used work at this location and the managers have always been disrespectful and degrading to the workers. Take your business a couple stores down to the American eagle. They are far more kind and welcoming and they have higher quality clothing.
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May 2021 by Jasmyne Somerlott
Love the clothes. Pretty bummed out about not being able to try things on, 2 staff members on the clock were not helpful. I stood there for 5 min while they had a personal conversation and looked multiple times u til i adked if they worked there. Not the best customer service.
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April 2021 by Shevelle Gebhart
saw a dress i really liked and when i went to try it on a worker walked in on me in the dressing room. as i repeatedly yelled the stall was busy. the man opened the door with a family behind him, and didn’t even care to apologize. terrible service. i loved that dress but was so distraught i left the store immediately. what a terrible experience. can’t forget that when we called the store to say something they wouldn’t do anything. and they dismissed it as if it were nothing.
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December 2020 by Hayden
I used to work at this location and ever since I left the manager has been extremely unprofessional. Doesn’t greet me or my friends like other customers, gives nasty looks, and refuses to check us out when we walk up to the counter. 2 encounters in 2 days and he has walked away from the counter every time we walk up. He does not deserve his position and really shouldn’t be working in the public eye. He’s just rude and snotty and not professional. I used to respect him, but now I try to avoid going into this location for longer than I have to.
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October 2020 by Trenton Thomas
Bought a nice shirt and the staff seemed nice! My freind tried on pants and the price was fair.
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April 2020 by Jenny Thompson
I enjoy it.
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March 2020 by Anonymous Reviews
The manager of this location, Luke, is extremely rude. Not only does he walk away and expect other employees to help customers that are waiting at the counter, he is also very unprofessional in and out of work. I have a friend (18 years old, was 17 at the time of working here) who used to work at this hollister location and left a review as to how he felt about the place and Management. Now Luke is harassing him at his current place of employment and threatening to ruin his online presence for future work opportunities. Hollister, I hope you someday do something about this 30 year plus man who harasses 18 year old boys that no longer work for him. Other than management, I enjoy the clothing that Hollister sales and used to love shopping here.
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December 2019 by Hayden Cook
I used to work at this location and ever since I left the manager has been extremely unprofessional. Doesn’t greet me or my friends like other customers, gives nasty looks, and refuses to check us out when we walk up to the counter. 2 encounters in 2 days and he has walked away from the counter every time we walk up. He does not deserve his position and really shouldn’t be working in the public eye. He’s just rude and snotty and not professional. I used to respect him, but now I try to avoid going into this location for longer than I have to.
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December 2019 by chris thomas
Everyone was very helpful they know what they're selling. Awesome clothes.
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December 2019 by Loghan Krieg
Terrible service checking out. The workers were so distracted that they didn’t take off the chip and when I got back home to wear my clothes, I couldn’t because the chip would just get in the way. Now I have to go back to Hollister and have them take the chip off. Would not shop there again. Hope those people get fired.
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November 2019 by Derek Williams
Staff is rude. Clothing is okay though.
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October 2019 by Marissa Love
Great place for Jean's! I love their clothing. It can get a little pricey but my clothes from Hollister always last forever! Went in last week and literally thought I was gonna buy the whole store. Great place for school shopping!
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September 2019 by Jason Burns
Awesome place for Jean's. Went in today and was greeted and helped by the staff. Will always come back to this place for the cologne too.
