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April 2024 by Candice Roadarmel
I have been really impressed with Mattress Firm. I ran into them at the Home & Garden show. The salesman was very knowledgeable & helpful. We were helped quickly w/out feeling rushed. Jim, the manager, has been very clear & prompt with communication. Even the delivery team was amazing. Tyler & Alex were speedy. They showed me how everything worked & when a small rip was found on the mattress they showed it to me instead of trying to hide it. Jim called to resolve the issue and I didn't have to do anything. I can be a very picky person but I have zero to complain about with this entire experience.
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March 2024 by Starla Last Star
Noah was a great salesman, purchased a good mattress. :)
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March 2024 by Mark Hofman
Best products. Great service.
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February 2024 by Sarah Jones
From the moment we walked inside the sales people came at us like used car sales men.We did not even have time to look around..We started off by telling the two men that we were just looking..not sure what we were looking for.The men were somewhat pushy and kept at us.Finally we had to be somewhat rude and tell them that if we needed assistance we would be sure to let them know!We left the store without buying anything..and will not be back!!
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February 2024 by Heidi S
Good customer service but the quality of mattresses are a bust... our first mattress fell a part and they replaced it. Said that the one they now gave us would work so much better. It hasn't even been a year and it's piling and you can totally see where we lay.
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February 2024 by Jacque Buker
Great customer service! Thank you Sam!
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February 2024 by Toni Lozeau
Best shopping trip. Got a Nectar mattress. Sales man very friend & great service. Got it in a week, showed up ,, set up fast & service guys very friendly. Thank you!
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January 2024 by Bill Carroll
My wife and I went to the Matress Firm location in Missoula, and had a wonderful experience purchasing our mattress! The Sales team were knowledgeable, patient, and professional! We are very happy with our purchase! Thank you! 5 stars! Bill and Kory….
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November 2023 by Ally Logan
Thank you Sam, Jim and Jace for making our mattress shopping such a positive experience. Your knowledge and expertise was such a help. We highly recommend Mattress Firm and the staff as we were treated so well and the customer service was fabulous. We had been procrastinating going mattress shopping as we didn't want any high pressure sales techniques. Our experience at Mattress Firm was informative, fun and relaxing. We are thrilled with our choices!
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September 2023 by Trish Becker
Talked to Sam on the phone. Very knowledgeable and helpful. Had all my paperwork when we went to pick up the bed a few days later. Dropped our old mattress off and picked up the new one in less than 45 min. Sam and Jim were wonderful and their customer service is impeccable. I would highly recommend Mattress Firm in Missoula. Your company is only as good as the people representing them. Sam and Jim are gems.
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May 2023 by Tyson Chambers
Excellent customer service and great selection. They helped us find the perfect bed at a great price point!
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April 2023 by Katrina Wallace
I spent months shopping online for a new mattress and base and then countless hours out of town shopping in-person at competition stores. I should have started with Mattress Firm originally. They're prices beat everything I was already looking at and the service was exceptional. They were all hard working young men who took pride in their job which is very refreshing to see. I couldn't imagine a better experience!!
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February 2023 by John Galli
Jacob and Jim are a pleasure to work with. No pressure buying experience...budget conscientious and friendly too..... all my sleep needs met and couldn't be more pleased with the experience.
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December 2022 by Blake Townsend
Great service. Walked me thought all of the finance options and made sure I understood all the options and how to not get hurt with the payments
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December 2022 by Andrea Stephens
Fantastic Experience and an awesome mattress! I hate shopping and I especially dislike pushy salespeople breathing down your neck while doing it. I walked in late on a Sunday, knowing I was the customer no one wants to have come in right at closing time. Stephen and Jacob shocked me by being absolutely my kind of people: helpful and knowledgeable and quite enjoyable to talk with, with no pressure whatsoever. I walked out within a half hour with a new mattress and a smile on my face. Unbelievable. Then two young superstars showed up at my house to deliver the mattress. They were professional, polite, and ridiculously skilled at everything from backing up a trailer into our wonky driveway to hauling a heavy mattress through the maze that is our house. If you're stuck with the unenviable task of buying a new mattress, I highly, highly recommend this business and their stellar employees.
